ABOUT LeaseLock:

LeaseLock helps the world find home.

We are the world’s leading insurtech platform for real estate. We insure over $2B in leases. Our customers include real estate behemoths like Greystar, Cushman Wakefield, Avenue5 Residential, Goldman Sachs, and TruAmerica. We recently closed a $52M Series B backed by world class investors including SoftBank Venture Asia, Westerly Winds, and Wildcat Venture Partners.

Leaselock reaches over 1.5m homes across its contracted customer base and saw 400% growth in homes on platform in 2020 with continued momentum through 2021.  

ROLE SUMMARY

As the Director, Accounts, you will have an instrumental role in LeaseLock’s success by developing relationships with a portfolio of accounts and acting as a trusted advisor to its key stakeholders. Using data to drive decision making, you’ll oversee your portfolio’s overall account health, identify revenue-enhancing opportunities and deliver insights that inform expansion and product adoption.

If you are a data-driven problem solver, a strong communicator and want to be a part of a fast-growing tech company, please apply.

RESPONSIBILITIES

• Create and implement client expansion plans 
• Meet and/or exceed quarterly expansion targets
• Be the primary point of contact for customers and build relationships that allow for open communication and trust while facilitating additional business
• Provide support and guidance on the implementation of Zero Deposit
• Maintain expert-level familiarity with LeaseLock’s product offerings and operations
• Ensure the timely and successful delivery of our solutions according to customer needs and objectives
• Coordinate the resolution of client issues and Service Requests for assigned clients
• Forecast and track key account metrics
• Deliver exceptional client service by being responsive, solution-oriented and exploring ways to add value 
• Facilitate periodic (weekly, monthly, semi-annually) conference calls with client personnel to understand client satisfaction, Program Adoption, Program Enablement, open issues and opportunities for product improvements
• Conduct Monthly/Quarterly Business Reviews (QBRs) 
• Liaise between the customer and internal teams such as Sales, Product, and Engineering
• Grow business by anticipating customer needs and providing a high level of customer service

REQUIRED QUALIFICATIONS

• 7- 10 years of account management experience, with expansion targets; high-growth environment preferred
• 5 + years of Multifamily vendor experience
• Proven ability to develop strategies, translate them into initiatives and track successful delivery 
• Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization; build a strong rapport with business development team
• Possesses a strong management presence and leadership ability, with communication and interpersonal skills that inspire and motivate leaders and teams 
• Able to be flexible and agile in responding to evolving business priorities and dealing with ambiguity 
• Able to collaborate across the organization and with external stakeholders 
• Holds strong operational skills that will drive organizational efficiencies and customer satisfaction 
• Willing and able to address escalated client issues with speed and urgency 
• Track record of delivering data-driven, client-focused business reviews while driving client expansion
• Proven ability to manage multiple projects at a time, adhere to deadlines and prioritize competing tasks while paying strict attention to detail
• Excellent verbal and written communications skills
• Self-motivated and able to thrive in a results-driven environment
• Proficient use of Excel and Salesforce preferred 

BENEFITS

• Full health, medical and dental benefits
• 401k matching
• Unlimited vacation time
• Opportunity to own and build a brand from the ground up
• Help make a difference in housing affordability in America

LEASELOCK COMPANY VALUES

• Customer  The customer’s success is our top priority. 
• Empathy  We support each other and embrace our diversity.
• Integrity We show up with honesty while bringing our authentic self to every situation.
• Innovation We are passionate about empowering ideas and making an impact with an infinite mindset.
• Optimism  We are ambitious, resilient, and committed to achieving our goals with confidence. 

*In accordance with the Occupational Safety and Health Administration's ("OSHA") recent emergency temporary standard ("ETS") on employee vaccination requirements, LeaseLock requires that all employees maintain current proof of vaccination or present a negative COVID-19 test weekly as a condition of employment. Please, be advised that this role will require proof of vaccination prior to start of service or an agreement to submit COVID-19 test results on a weekly basis.