Sales Analyst

ABOUT ARTERA

Our Mission: Make healthcare #1 in customer service.

What We Deliver: Artera (formerly WELL Health®) is the patient communication platform that delivers happier staff, healthier patients, and more profitable organizations. We enable two-way conversations between patients and their healthcare teams through secure, multilingual messaging across multiple channels – including text, email, and telephone. By unifying disjointed touchpoints into a single, intuitive channel, Artera fuels connected patient experiences and empowers organizations to deliver the best customer service imaginable. 

Our Impact: Artera helps 500+ healthcare providers facilitate more than 1 billion messages for 40+ million patients annually. 

Our award-winning culture: Since founding in 2015, Artera has consistently been recognized for its innovative technology, business growth, and named a top place to work. Examples of these accolades include: Inc. 5000 Fastest Growing Private Companies (2020, 2021, 2022, 2023); Deloitte Technology Fast 500 (2021, 2022, 2023); Built In Best Companies to Work For (2021, 2022, 2023, 2024). Artera has also been recognized by Forbes as one of “America’s Best Startup Employers,” Newsweek as one of the “World’s Best Digital Health Companies,” and named one of the top “44 Startups to Bet your Career on in 2024” by Business Insider.

Artera’s RevOps team is looking for a new Sales Analyst to join the team. Your primary goal is to make the sales reps’ jobs easier. You will play a critical role in driving revenue growth and facilitating cross-functional collaboration. The right person for this role is motivated by improving processes and thrives in an ambiguous environment. You are someone who enjoys working on exciting challenges; you have worked on sales process improvement projects before and would be excited to repeat this again at a new organization. You have a mindset of innovation and are excited to bring your ideas to this team. You are driven by delivering a great experience to your stakeholders and have a team first mindset. You are growth oriented and want to work on a team that is always looking for how we can make things better. You will report into our Manager of Revenue Operations.

Responsibilities

• Assist with deals and order processing; review deals in deal desk efficiently and effectively
• Expedite the sales process; help the sales reps navigate internal processes  
• Connect different stakeholder groups and drive internal communication forward to ensure alignment
• Partner with Sales, CX, and Finance to understand their business priorities and understand how RevOps can support their goals
• Gather data and share it accordingly; assessing gaps in data and escalating those gaps
• Assist with contracting order forms
• Own documentation for new or changing processes; support and train the sales reps as necessary
• Run commissions and elevate our process
• Serve as quality control for the sales team; review deal structure and audit for deal sizes
• Create standardization from scratch
• Continually looking for ways to improve processes and uplevel this team

Requirements

• 1-3 years of relevant work experience in a Operations, SalesOps, RevOps, BizOps, Sales Enablement, Deal Desk, Contracts, or similar type of role for a software company
• Strong interpersonal skills; experience working collaboratively with all levels and areas of an organization and knows how to build stakeholder partnerships
• Experience writing SOPs for Sales and CX teams
• High degree of initiative; go-getter attitude
• Proactive but also highly responsive; acts with a sense of urgency
• Excellent written and verbal communication skills 
• Strong independent worker; comfortable operating with a high level of autonomy  
• Highly organized and process oriented 
• Salesforce experience
• Strong experience in Google Suite
• Strong Excel skills
• Able to travel monthly to SB HQ (if not already living in the area)
• Able to work non-standard hours as needed (i.e. end of quarter)

Bonus

• Salesforce CPQ experience
• Jira experience
• Contract management system experience
• SaaS company experience 
• Startup experience 

Our Expectations

• Within 30 days you will…
• Understand our sales process high level, understand the cross-functional relationships between RevOps, Sales, Finance, and CX
• Understand our different sales channels (Federal, Channel, Direct, etc.)
• Within 60 days you will…
• Support order form creation
• Support deal approvals
• Support order processing
• Support commission calculations
• Within 90 days you will…
• Develop plans to elevate and scale processes 

LOCATION

Artera values in-person collaboration and is currently hiring in the following US cities: Santa Barbara, Los Angeles, San Francisco/Bay Area, Kansas City, Seattle, Denver, Chicago, Boston, and Philadelphia (Wayne).

Artera HQ is in Santa Barbara, CA, with an additional US office located in Philadelphia (Wayne), PA. If you live in the Santa Barbara or Philadelphia area, your role will be hybrid, and you will be expected to work out of your designated office location regularly, following local office guidelines. While three days a week may be a general guideline, the specific requirement will be set regionally based on the needs of the local office and the role.

If you live in one of our other hubs, your role will be remote to start. As our team continues to grow in these cities, Artera will explore opening offices in these locations, but there is currently no timeline in place for that. Once that happens, in-office attendance will similarly follow regional expectations, with flexibility to align with the local office's norms and the specific job requirements.

WORKING AT ARTERA 

Company benefits - Full health benefits (medical, dental, and vision), flexible spending accounts, company paid life insurance, company paid short-term & long-term disability, company equity, voluntary benefits, 401(k) and more! 

Career development - Manager development cohorts, employee development funds

Generous time off - Company holidays, Winter & Summer break, and flexible time off

Employee Resource Groups (ERGs) - We believe that everyone should belong at their workplace. Our ERGs are available for identifying employees or allies to join. 

Committed to Diversity, Equity, and Inclusion

Artera is an Equal Opportunity Employer and is committed to fair and equitable hiring practices. All hiring decisions at Artera are based on strategic business needs, job requirements and individual qualifications. All candidates are considered without regard to race, color, religion, gender, sexuality, national origin, age, disability, genetics or any other protected status. 

With that said, research shows that women and other underrepresented groups apply only if they meet 100% of the criteria. Artera is committed to leveling the playing field, and we encourage you to apply for positions even if you do not meet 100% of the criteria. We would love to connect with you and see if you would be a great fit for our role! 

We’re dedicated to creating an inclusive, equitable, and diverse workplace, where everyone feels safe to be themselves and diversity is a strength. Artera is committed to providing employees with a work environment free of discrimination and harassment; Artera will not tolerate discrimination or harassment of any kind.

DATA PRIVACY

Artera values your privacy. By submitting your application, you consent to the processing of your personal information provided in conjunction with your application. For more information please refer to our Privacy Policy.