At Convoso, we’re constantly, vigilantly looking for ways to reshape the future of lead generation contact centers. Our mission is to revolutionize the call center industry by empowering agents to convert leads faster. That’s where you come in. We’re seeking a Technical Project Manager to work closely with our Engineering and Product teams to manage projects that will impact company-wide initiatives and long-term growth.

Stepping into this very challenging role will mean stepping into a dynamic environment. There’ll be a steep learning curve, but we believe the future belongs to those who build it. Therefore, success for you would mean reaching your full potential in a short period of time, while doing whatever it takes to get up to speed. Success would mean having a strong ability to manage multiple projects with competing deadlines. And, most importantly, success would mean being a natural born leader with top-notch training skills.

What You Will Do:

• Coordinate internal resources and third parties/vendors for the flawless execution of projects.
• Ensure that all projects are delivered on-time within scope
• Assist in the definition of project scope and objectives, involving all relevant stakeholders and ensuring technical feasibility.
• Manage changes to the project scope, project schedule and project costs using appropriate verification techniques, and communicate that effectively to all parties
• Keep the VP of Engineering up to date on all project scope changes, budget needs, etc.
• Ability to craft technical project documents, process maps, spreadsheets (GANT charts), based on stakeholder’s needs.
• Work with team members to identify issues and provide strategic recommendations to resolve issues in a timely manner.
• Ensure resource availability and allocation.
• Measure project performance using appropriate tools and techniques, Create and maintain comprehensive project documentation.
• Perform risk management to minimize project risks.
• Track project performance, specifically to analyze the successful completion of short and long-term goals.
• Attend conferences and training as required to maintain proficiency.
• Perform other related duties as assigned.

Who You Are:

• 4+ years managing software development projects.
• You have experience driving development and delivery within an Agile Scrum environment.
• Understand technical details and have the ability to articulate to technical and non-technical personnel
• Excellent client-facing and internal communication skills.
• Experience with JIRA, in addition to Asana and Monday.com desired (or other Project Management software).
• Excellent written and verbal communication skills.
• Solid organizational skills including attention to detail and multitasking skills.
• Strong working knowledge of Microsoft Office, Excel or Google Docs, Sheet and Drive.
• Project Management Professional (PMP) certification (or some type of certified scrum master certification) is a plus.
• Proactive problem solver with the ability to prioritize immediate needs.
• Operationally minded; comfortable working through ambiguity and bringing structure to complex problems and processes.
• Bachelor's Degree in appropriate field of study or equivalent work experience.

Work perks worth the hype:

• Competitive compensation package 
• Medical, dental, and vision insurance 
• 401 (k) employer match program 
• Gym membership reimbursement 
• A team of highly experienced colleagues 
• Casual office environment
• Fully stocked kitchen (vegetarian-friendly) 
• Catered family lunches together (Every Friday)
• Monthly Massages
• Your birthday off