Technical Project Manager

| Marina Del Rey & Playa Vista
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The Technical Project Manager position is responsible for ensuring Operations deliverables are completed in a consistent fashion based on Operations project plans and expectations of other TeleSign organizations. They will ensure Operations projects are planned, assigned and executed to meet the business needs. The Technical Project Manager will be the hub of communications with TeleSign’s Development Program Management and Client Services organization. The individual will be responsible for ensuring the Operations staff is scheduled effectively and efficiently to meet needs and also insure task assignment’s foster staff cross training and a include a balance of complexity and challenge for each operational staff member. The individual will also make sure that critical tasks related to action items are addressed, impact to scheduled activities are documented and schedules adjusted accordingly. This position will be a key contributor to the development, evolution and measurement of Operational KPIs and dashboard to measure Operations effectiveness. They will be familiar with infrastructure components, their purpose, and significance to the overall product offering. In addition, they will also be expected to develop an understanding of the key application components, the relationship to the infrastructure and linkages between application components to the product offering. Experience in a fast-paced cloud computing environment is a must with the demonstrated ability of flexibility, creativity and dedication to meeting operational and corporate needs.

What you'll do:

  • Manage the Operations task list in JIRA, including insuring full requirements are identified on new tasks, identifying priorities, understanding dependencies, working with management to make manpower assignments.
  • Develop and manage project plans and tasks for Operations sponsored projects.
  • Develop KPIs and measurements to represent Operations strengths and weaknesses.
  • Identify new activities to institute a continuous improvement culture within Operations that can be measured by the Operations KPIs.
  • Represent Operations in key Development Agile Life Cycle activities (Daily Stand-ups. Task Grooming, Sprint Planning/Reviews).
  • Draft Root Cause Analysis (RCA) documents related to operational events.
  • Oversee the operational service calendar to document activities and events which positively or negatively impact TeleSign’s services.
  • Manage the TeleSign Change Management process.
  • Develop JIRA workflows in support of operation process and procedure.
  • Support Operations budget creation, tracking and work with staff on business case justifications for large purchases.

About you:

  • 3+ years Project Management, preferably in an Operations organization.
  • Working knowledge and experience with JIRA.
  • Experience with the Agile Development Lifecycle.
  • Excellent working knowledge of Excel.
  • Excellent verbal, written and listening skills with all levels of the TeleSign team.
  • 2+ years of experience with JIRA is highly desirable.
  • Highly organized and able to deal with a dynamic changing environment.
  • Experience in a Cloud Services business is highly desirable.
  • Familiarity with voice communications and SMS messaging technology and terminology is a definite plus.

About TeleSign:

TeleSign connects and protects online experiences with sophisticated customer identity and engagement solutions. Through APIs that deliver user verification, data insights, and communications we solve today’s unique customer challenges by bridging businesses to the complex world of global telecommunications. 
Our global team consists of the best and the brightest in the industry and we treat them as such. We provide a variety of excellent benefits ranging from the standard: 401(k) matching, free lunches, generous PTO, and flexible schedules to the not so standard: quarterly performance bonuses, in-house massages, our state of the art office with panoramic views of the marina and hills, and so much more!

TeleSign is proud to be an equal opportunity employer. We believe our differences help us create a better workplace, a better product, and a better community. We do not discriminate on the basis of race, color, ancestry, religion, national origin, marital status, pregnancy, sex, sexual orientation, gender, gender identity or expression, age, genetic information, disability, military or veteran status, or any other basis protected by federal, state or local law, ordinance or regulation.
TeleSign also participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
TeleSign is an Affirmative Action Employer and as part of the commitment to AAP, it will seek to ensure affirmative action to provide equality of opportunity in all aspects of employment, and that all personnel activities, such as the recruitment selection, training, compensation, benefits, discipline, promotion, transfer, layoff and termination processes remain free of illegal discrimination and harassment based on protected characteristics.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • PythonLanguages
    • SqlLanguages
    • ReactLibraries
    • DjangoFrameworks
    • FlaskFrameworks
    • CassandraDatabases
    • Microsoft SQL ServerDatabases
    • PostgreSQLDatabases
    • RedisDatabases
    • Google AnalyticsAnalytics
    • BalsamiqDesign
    • IllustratorDesign
    • PhotoshopDesign
    • InDesignDesign
    • Adobe XDDesign
    • ConfluenceManagement
    • JIRAManagement
    • Microsoft ProjectManagement
    • WrikeManagement
    • WordpressCMS
    • HubSpotCRM
    • SalesforceCRM

Location

TeleSign’s global headquarters is located just steps from the beach in Marina del Rey and provides breathtaking views of Santa Monica & Hollywood Sign
TeleSign Tells Employees with Ideas: Great, Make Them Happen
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An Insider's view of TeleSign

How does your team reward individual success?

It’s great to be successful at TeleSign! Managers are very good at recognizing achievements and inspiring you to go do more. And on the top of that - we have annual achievers’ trip for 20 top performers! Every year we travel and have fun in one of the most exotic and adventurous places in the world!

Maja

Principal Customer Success Manager

How do you collaborate with other teams in the company?

As a member of the marketing team, I create our content. One way in which we collaborate is on the putting green in the sales corner. I hold a daily standup with them and pitch ideas over a putting competition. I simultaneously help drive revenue for the company and improve my short game.

Dave

Communications & Content Marketing

How does the company support your career growth?

I started at the company 6 years ago in Sales Development. Since then, I’ve done business on 4 continents and 11 countries. I have had the opportunity to experience firsthand how digital transformation is shaping the world we live in and creating new opportunities and challenges for those that can operate in an ever-changing business landscape.

Andy

Sales & Strategic Alliances

How do you empower your team to be more creative?

Providing the freedom and space to operate, we encourage our teams to innovate constantly, using their creativity to land on new and exciting outcomes.

Tim

Chief Financial Officer

What makes someone successful on your team?

To be successful at Telesign you need to be passionate, driven, and have a great attitude. If you are motivated to learn new technologies, help refine our process or conceptualize solutions, you will fit right in. We are big advocates of diversity and inclusion and we love how different we all are here.

Ben

Director, WW Customer Success

What are TeleSign Perks + Benefits

TeleSign Benefits Overview

TeleSign’s global HQ is located just steps from the beach and provides breathtaking views of the Pacific Ocean, Santa Monica Mountains and the Hollywood sign. Perks include an entrepreneurial environment with a flexible work schedule and open PTO. TeleSign provides its employees the chance to grow their career at the cutting edge of digital identity at one of Silicon Beach’s fastest growing tech companies.

Culture
Friends Outside of Work
Eat Lunch Together
Daily Stand-up
Open Door Policy
Team-Owned Deliverables
Team-Based Strategic Planning
Group Brainstorming Sessions
Open Office Floor Plan
Diversity
Documented Equal Pay Policy
Dedicated Diversity/Inclusion Staff
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Team Workouts
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
We offer employees Free on-site garage parking.
Pet Friendly
Relocation Assistance
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Lunch and Learns
Promote from Within
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