Technical Program Manager

| Orange County
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Job Summary:

Are you an experienced and motivated Project Manager? If so, we would love to talk to you. This Project Manager role will have responsibility for delivering mid to large scale initiatives in the short-term as well as building out a longer-term roadmap. This role requires an individual who can demonstrate a passion for consumers, a willingness to move fast & experiment often. The successful candidate will be comfortable navigating ambiguity, have strong attention to detail, and be motivated by a fast-paced startup environment. The role requires the ability to look at a process, innovate it and reinvent the way we work with an eye toward speed and efficiency. This role is inherently cross-functional: you will work closely with leadership, marketing, operations, finance, and logistics teams to develop and execute projects that will grow the business. The successful candidate is a strong general athlete, able to pivot quickly, and effectively balance the art and science of project management. You thrive in ambiguity and have a willingness to roll up your sleeves to do whatever necessary in a start-up environment. You have strong communication skills, are a great partner, and are able to influence at all levels of the organization. To succeed in this role, you will need to think creatively and strategically about the business, identify the most promising opportunities, and put together an optimal roadmap of both small and large initiatives that we will deliver against. Your success will be measured by your ability to generate positive feedback from customers and contribute to long-term revenue growth. You will also roll up your sleeves to ensure projects stay on schedule and that features meet our high-quality bar. You must also be detail-oriented, extremely organized, capable of handling multiple projects across operational areas at once, able to take direction, capable of dealing with ambiguity and rapidly-changing priorities, and comfortable working with local and international teams. Besides having first-class written and verbal communication skills, you will be able to prioritize to meet deadlines, manage expectations and dependencies, and be able to see and show results with data. You must be a leader and comfortable directing the work of others. You will be measured on the speed and correctness of your decisions.

Job Expectations:

  • Assist and update forums to drive decision making and project transparency

  • Drive support across functional projects and across the team

  • Helping with the creation, development, planning, and cross-functional communication of launch planning

  • Diving into the details of specific needs of each work stream to ensure high-quality, on-time execution

  • Lead process definition and continuous improvement to create scalable workflows

  • Own the delivery of the company’s long-term, global vision, strategy and roadmap for your area.

  • Act as the owner of a portfolio of products or features designed to advance our best-in-class customer experience.

  • Influence business and technology stakeholders as well as leaders across the organization to drive strategic initiatives.

  • Determine the timelines and deliverables for the business and the broader organization

  • Execute on tasks to deliver results and ensure alignment with our strategy

  • Effectively communicate progress within the organization

  • Clear internal communication to various stakeholder groups

  • Manage ongoing processes on a daily basis

  • Gather data and metrics to drive projects and measure success

  • Conduct risk analysis, document risks, and control risk

  • Discuss highly technical issues with software developers and stakeholders

Knowledge, Skills and Abilities:

  • Multiple years of professional experience ideally in an online, retail, e-commerce or consulting environment

  • Experience developing and delivering on project milestones with internal and external stakeholders

  • Demonstrated ability to operate effectively and simultaneously in both tactical and strategic modes

  • Proven project management skills and driving complex projects to success

  • Passionate self-starter, decisive and able to move with speed to implement ideas

  • Action and results oriented mentality and ability to problem-solve using creative thinking and innovation

  • Fluent in English, demonstrated strong writing and verbal skills

  • Demonstrated ability to work independently and autonomously using data to guide decisions

 

Education and Experience:

  • Requires 4-8 years of experience in project management in a fast-moving environment

  • Bachelor’s Degree required

#LI-MM1

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Location

Pasadena is known for its charm, sophistication and the best night life this side of LA! Tech is in Irvine, one of America's best places to live!

An Insider's view of iHerb

What's something quirky about your company?

“Everyone is really different, nice and cool to be around. People are comfortable to be themselves, which is not common.”

Chris

Software Development Engineer I (SCS)

What's the biggest problem your team is solving?

“Most of the challenges stem from the extreme growth of the company in addition to keeping up with the technological advances in the market. We migrate and change quickly to adapt, which is the fun part because we are continuously learning.”

Alina

Senior Software Development Engineer (SCS)

What makes someone successful on your team?

"A top performer on my team is really exceptional at a few things above and beyond the skills to do their work. Building relationships, adapting to the environment as it changes, and acting with urgency are these key abilities that enable them to achieve rapid growth in their career at iHerb."

Sara

Product Manager

How do you empower your team to be more creative?

"More so than empowering individuals, you have to hire the right people, trust them and let them do what they are good at.”

Al

Director of Software Development & Platform (SCS)

What makes someone successful on your team?

"Collaboration, feedback and creative freedom contribute to our team's success. Collaborating and receiving feedback ensures the content of our projects is accurate and effective. We are also given the freedom to approach our projects however we see fit — this flexibility allows us to create learning materials that are engaging and interesting."

Nina

Curriculum Developer

What are iHerb Perks + Benefits

iHerb Benefits Overview

Perks include snack and beverage stations, on-site gym, video arcade room, sand volleyball court, team happy hour and networking events and more. iHerb is dedicated to providing comprehensive medical, dental and vision plans by contributing up to 80% of the monthly costs associated.

Culture
Volunteer in local community
iHerb is committed to helping great causes here at home and around the world. We partners with organizations like the Boys and Girls Club, Susan G Komen, Ronald McDonald House, Exceed, etc...
Partners with Nonprofits
Worldwide, we’ve donated over $5 million. iHerb facilitates two schools in Cambodia in addition to supporting the Cambodian Children's Fund and New Hope Cambodia in support of children's education.
Friends outside of work
Eat lunch together
Intracompany committees
iHerb's iFit and iFocus teams are dedicated to organizing company events in addition to creating wellness programs and initiatives. The overall health and wellness of our team members is priority!
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Highly diverse management team
Diversity manifesto
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
iHerb Team Members can contribute up to $2700 annually to their FSA.
Disability Insurance
iHerb offers both short and long term disability coverage for its Team Members.
Dental Benefits
iHerb contributes 75% of the monthly costs associated with Cigna DHMO or Cigna DPPO dental plans.
Vision Benefits
Health Insurance Benefits
Starting in 2021, iHerb will cover 100% of the monthly costs associated with Blue Shield's health plans. Through the end of 2020, iHerb contributes up to 80% of the associated costs.
Life Insurance
iHerb provides all full-time Team Members with a 100% company-paid $50,000.00 Life/AD&D policy. In addition, Team Members have the option to elect additional Life/AD&D coverage plans.
Pet Insurance
Wellness Programs
Onsite Gym
Team workouts
iHerb's team fitness initiatives include in-office yoga and in-office fitness classes.
Retirement & Stock Options Benefits
401(K)
401(K) Matching
iHerb contributes a 100% match up to 4% of the Team Member's election.
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Remote Work Program
Family Medical Leave
Company sponsored family events
iHerb invites employees and their family members to attend a local minor league baseball game every summer.
Vacation & Time Off Benefits
Generous PTO
iHerb employees receive up to 20 days per year of paid time off based on years of service.
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Company Outings
iHerb hosts company outings throughout the year (varies by location).
Game Room
Our game room includes Ping Pong, Foosball and Video Games.
Stocked Kitchen
Happy Hours
Happy hours are hosted on occasion .
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
iHerb offers employees professional development opportunities like the ability to attend job related conferences and seminars.
Tuition Reimbursement
Our tuition reimbursement plan offers an annual max of $5250 with a maximum total match of $5250.
Lunch and learns
Cross functional training encouraged
Promote from within
Continuing Education stipend
Online course subscriptions available
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