Sr. Program Manager at PatientPop

| Santa Monica
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Sr. Program Manager

PatientPop is a healthcare technology company that helps practices thrive with an all in one practice growth solution. Our platform empowers practices to promote themselves online, attract patients, and retain them for life. We improve every digital touchpoint along the patient journey, so patients can easily find and choose a practice, and become their advocate. We also improve every aspect of a practice’s online presence to help them attract the right patients to their services, and keep them coming back.

We've helped thousands of providers since our founding in 2014. Along the way, we cultivated an incredible work environment.

We are looking for a Senior Program Manager where a background in healthcare is preferred and SaaS experience.

How you will contribute:
  • Understands and effectively applies Patient Pop’s Scrum practice. Ensures Scrum teams understand the practice and follow it. Makes recommendations for future process improvements when appropriate
  • Collaborates with the appropriate product owners, engineering leads and stakeholders to facilitate scrum events with the teams in order to plan, project and continuously deliver business value
  • Monitors health of development cycles, and future plans/projections while maintaining consistent communication and approval processes with project team and stakeholders.
  • Regularly documents and communicates status, risks/issues and relevant metrics as appropriate for the respective audience
  • Responsible or managing day-to-day operational aspects, including scheduling and running ceremonies for up to two teams
  • Facilitates communication and forward progress within the scrum team including breakout sessions, decision making, removing blockers and maintaining focus
  • Collaborates with team and leadership to create mitigation plans when planned work are at risk
  • Coordinates release process, documenting release notes and communicating to the necessary stakeholders
  • Provide leadership and mentoring for junior team members, leading to their growth and success
Skills you’ll bring:
  • Experience in healthcare interoperability specifications like HL7 and FHIR
  • Experience with a package like HealthJump, Redox, Sikka (or similar)
  • Liaise between cross-functional teams and leaders to influence decision making process
  • You are adept at discovering, positioning, and prioritizing pervasive problems to solve
  • Strong written and verbal communicator with both non-technical and technical audience
  • Excellent understanding of Agile principles and experience putting them into practice
  • Ability to identify and make suggestions for process improvements
  • Experienced self-starter who can support multiple teams in tandem with minimal supervision, including large, complex value streams that involve multiple teams across the organization
  • Strong attention to detail, listening, and consistent follow-through with the ability to identify and resolve problems in a timely manner
  • Strong interpersonal and communication skills with the ability to resolve conflicts and foster alignment.
  • Ability to understand how project issues can impact the big picture from a business perspective.
  • Ability to effectively communicate across all levels of the organization, including executive leadership
  • Desire and ability to support and mentor other team members, displaying leadership and professionalism
  • Influence others by mentoring and coaching cross functional teams using agile methodologies and change management
  • Ability to communicate complex technical and business issues concisely and effectively to enable high-quality decision making and drive cross-functional alignment
  • Project leadership in planning and scoping, budget and staff management, reporting, and issue management, timelines and client deliverables scrum ceremony management and implementation
  • Ability to communicate complex technical and business issues concisely and effectively to enable high-quality decision making and drive cross-functional alignment
  • Ability to balance competing priorities and manage ambiguity
  • Proven track record of delivering high quality results to clients and the business
  • Strong organization and documentation skills managing: scope estimations, contracts, reports, financial management, risk and issue management
About You:
  • You’re curious, love to learn, are are able to dig into new technologies, while picking them up quickly
  • You demonstrate strong technical understanding and you enjoy sharing knowledge with others.
  • You are a system thinker and enjoy solving problems
  • You understand the business & regulatory challenges of interoperability
  • You strive to excel, innovate and take pride in your work 
Benefits:
  • Opportunity to create impact
  • Ownership and autonomy
  • Opportunities to host PatientPop talks
  • Paid maternity and paternity leave
  • Remote friendly or relocation assistance provided
  • 100% fully-paid health, dental and vision options
  • Stock options
  • 401 (k)
  • Our HQ is 2 Blocks from the beach, next to the promenade and dog friendly
  • And many more perks!

We will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.

 #LI-RC1


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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavascriptLanguages
    • PHPLanguages
    • PythonLanguages
    • SqlLanguages
    • VueLibraries
    • LaravelFrameworks
    • Node.jsFrameworks
    • MySQLDatabases
    • Google AnalyticsAnalytics
    • AxureDesign
    • InVisionDesign
    • SketchDesign
    • MoqupsDesign
    • Google DrawingsDesign
    • AsanaManagement
    • JIRAManagement
    • TrelloManagement
    • WordpressCMS
    • SalesforceCRM
    • MarketoLead Gen

Location

A block from Ocean Ave., the beach, tons of restaurants and Third Street Promenade: eat, sunbathe, shop -- or do all three -- on your break.

An Insider's view of PatientPop

What’s the vibe like in the office?

There's a lot of chemistry. All of us are, honestly, really good friends. I know that sounds cheesy and everybody probably says that, but we do a lot of fun stuff together outside of work. Those relationships make communication and collaboration that much stronger during work.

Kirsten

Manager of Customer Success

What kinds of technical challenges do you and your team face?

We are currently working on ways to streamline our internal workflows. I love creating and improving our automation tools so that our implementation managers can focus more on their providers and less on the backend.

David

Web Administrator

How does the company support your career growth?

PatientPop allows the flexibility for us (graphic designers) to push our platform's limits and learn how to create within boundaries, which is vital to the success of any artist.

Patric

Sr. Website Designer

What unique initiatives do you have that encourage innovation?

At PatientPop, we’re big believers in transparency. It’s important to Travis and myself that we arm our employees with all of the information they need to make decisions. We empower them to make those decisions autonomously.

Luke

Co-Founder and Co-CEO

What unique initiatives do you have that encourage innovation?

On the engineering team, everyone from interns all the way to a Sr. Engineers are given a lot of autonomy and responsibility. So you’ll notice as early as your first day, you're already working on the product and with the team to get something delivered. That's really unique.

Aashin

VP of Engineering

What are PatientPop Perks + Benefits

PatientPop Benefits Overview

Our healthy work environment demonstrates that we value our team members, and their happiness and well-being contribute to our business success.

Culture
Volunteer in local community
We offer two days of Volunteer Time Off per year.
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
PatientPop has a Women's Resource Group and a Diversity & Inclusion Resource Group
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Unconscious bias training
Diversity manifesto
Someone's primary function is managing the company’s diversity and inclusion initiatives
Diversity Employee Resource Groups
We welcome employees to create, lead or join experience- based Employee Resource Groups. These employee-led ERG's foster unique opportunities to build community and provide support among employees.
Hiring Practices that Promote Diversity
We are an equal opportunity workplace and employer for all. We proudly create and support resources that uplift our employees and we're committed to providing equal opportunities to all people
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Fully paid dental coverage for full-time employees.
Vision Benefits
Fully paid vision coverage for full-time employees.
Health Insurance Benefits
Fully paid healthcare coverage, with premium buy-up options.
Life Insurance
Fully paid life insurance coverage with premium buy-up options.
Wellness Programs
PatientPop provides over 20 partnerships with local studios for employee discounts along with wellness classes onsite!
Team workouts
Mental Health Benefits
We offer 6 flex days that can be used for sick time, mental health, burnout or wellness.
Retirement & Stock Options Benefits
401(K)
Company Equity
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
PatientPop offers 12 weeks of paid paternity leave for primary caregivers.
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Return-to-work program post parental leave
Vacation & Time Off Benefits
Generous PTO
Three weeks paid time off for all employees, 6 flex days and four weeks for tenured employees of three years or longer. We also provide a $1500 vacation stipend at your fourth anniversary!
Paid Volunteer Time
We encourage employees to give back and offer 16 hours of paid volunteer per year.
Paid Holidays
10 paid holidays
Paid Sick Days
We offer Flex days that can be used for sick time/wellness/personal time off, volunteer time off or personal cultural holidays at the employee's discretion and in coordination with their manager.
Perks & Discounts
Casual Dress
Commuter Benefits
PatientPop offers free parking, metro memberships, Uber, and scooter credits to make sure you can get to/from work with ease.
Company Outings
Stocked Kitchen
Some Meals Provided
Catered lunch on Thursdays.
Happy Hours
Parking
Pet Friendly
Recreational Clubs
including ChefPop (cooking), PatientPop Speaks (public speaking club), FútbolPop (Soccer)
Relocation Assistance
Fitness Subsidies
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Time allotted for learning
Online course subscriptions available
Customized development tracks

Additional Perks + Benefits

As a company we share common values of honesty and accountability. We’re mentors and team players who believe that happy employees support one another at all levels of the business. Leadership sets the tone for an organization, and we focus on fostering a positive, collaborative environment.

Our people are at the core of our strategy, so it’s our mission to attract and retain the very best talent in the industry. We implement world class training for our teammates and next generation of leaders, and create a transparent performance management system that rewards exceptional performance.

Our healthy work environment demonstrates that we value our team members, and their happiness and well-being contributes to our business success.

Here’s a quick look at a few of our many perks:

Paid time off:
Three weeks of paid vacation
Paid Volunteer Time off
Employee Anniversary Awards such as PatientPop swag, birthdays off, a vacation stipend and additional PTO at anniversary milestones.

Professional Development:
PatientPopTalks - Speaker series that brings new conversations and discussion topics regarding technology, design, healthcare, business trends, etc.
PatientPop University
Employee and manager mentor program

Employee Wellness:
100% Fully paid health care, dental and vision plans for employees
Weekly wellness events including in office massages, meditation, yoga, pilates and more
Sponsored team sports like volleyball, softball, basketball and a running club

Office Perks:
Dog-friendly workplace; you can bring your best friend to the office (every day is a great day with our furry friends running around)
Weekly catered lunches
Kombucha and cold brew coffee on tap
Delicious snacks stocked daily, including local, organic produce
Flats of La Croix in every flavor

Team Building:
Team events including trivia night, board game night, baseball games, beach days
Community volunteer events including paid volunteer time off days
Ping pong tournaments (our CEOs play, too)
Regular themed company happy hours
Monthly birthday celebrations

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