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Sr. Manager, Enterprise Project Management

| Greater LA Area

We accompany our customers every step of the way from the moment they partner with us to the end of their journey. We bring passion to what we do every day because what we do matters to real people. We share happy and sad moments with our customers, we laugh and cry with them, and we build relationships that go far beyond a business partnership. We are a group of ambitious, intelligent, hard-working, and fun people. If you are passionate about helping real hard working people, love technology, aren't afraid of a challenge or two, and have a desire to push yourself to your maximum potential, our Enterprise Onboarding Team is where you belong.

Sr. Manager, Enterprise Project Management

ServiceTitan is looking for an Enterprise Implementation Team Manager to join our rapidly growing Enterprise Onboarding Team. As Manager on the team, you will become a crucial part of the organization enabling the rapid growth of ServiceTitan and ensuring our team is supported in its development. You will be critical part of the organization's success and will be at the forefront managing the delivery of ServiceTitan’s largest customers.

The Manager/Sr. Manager will oversee a group of 8-10 Project Managers, providing oversight of a Project Management team with a portfolio of 30-50 client engagements at any given time. In this influential position you would have three main responsibilities: 1) support and develop the implementation team, 2) serve as the primary escalation point for all implementations, 3) own customer satisfaction, cycle times, and delivery quality.

You will be expected to travel approximately 25-35% of the time to observe, mentor, and enable the project managers at on-site client engagements.

What You'll Do

  • Be a leader taking ownership of one of the most impactful and challenging segments at a fast growing SaaS software company
  • Oversee a team of talented enterprise software project managers, ensuring timely and quality deliveries of the product
  • Oversee the management of multiple and concurrent implementation projects, from planning and initiation through execution and closure, assuming full accountability for team goals and output
  • Hold weekly check-ins with each Project Manager as a coach to review all of their individual accounts
  • Develop and train new team members on project management best practices, as well as the product and implementation process
  • Carry the voice of the customer to product, development, and sales teams, making process change recommendations based on best practices and lessons learned
  • Anticipate project risks and issues, ensure effective communication plans are established, and confidently address any and all challenges

What You'll Need

  • BA/BS from a top-tier University
  • 5+ Years of Experience with implementing complex enterprise software solutions, like ERP systems
  • 2+ Years of Experience leading a team of project managers or software implementation specialists
  • Natural ability to navigate a steep learning curve in a fast paced environment
  • External client facing experience delivering projects to clients
  • Excellent emotional intelligence, patience, and active listening skills
  • Ability to motivate and lead resources in challenging and fast paced environment
  • Exceptional project management and organizational skills. Proven ability to multitask and manage multiple moving pieces at a time while not losing focus on the details
  • Possess a deep knowledge of project management best practices and how to apply them in an effective and systematic way for other team members
  • Ability to handle tough client-facing situations with an objective and pragmatic outlook; address issues by delivering concise, constructive feedback and creative solutions
  • A track record of being a team player and leader with strong interpersonal and communications skills
  • Self-starter who thrives in an entrepreneurial, fast-paced environment, with an ability to “roll with the punches”
  • ServiceTitan or Home Services industry exposure a plus

About ServiceTitan

ServiceTitan is a mobile, cloud-based software platform that helps home service companies streamline operations, improve customer service, and grow their business. ServiceTitan’s end-to-end solution for the multi-billion dollar residential home service industry includes CRM, intelligent dispatch, comprehensive reporting, Marketing management tools, mobile connectivity for field techs, and Quickbooks integration. ServiceTitan brings a fully operational modern SaaS infrastructure to an industry traditionally underserved by software. ServiceTitan is here to champion the people in home services. ServiceTitan helps them provide a wonderful customer experience, improve sales and more easily manage their business.

Los Angeles Business Journal Top 100 Fastest Growing Private Company for 2017 
Inc. 5000 – America’s Fastest Growing Companies 2017
Forbes - Next Billion-Dollar Startup List 2017

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • .NETLanguages
    • C#Languages
    • MySQLDatabases
    • AsanaManagement
    • JIRAManagement
    • HubSpotCRM
    • SalesforceCRM
    • MailChimpEmail

Location

Our neighborhood is considered a "crossroads" and "gateway" city. We have suburban life on one side and city life on the other.

An Insider's view of ServiceTitan Inc.

How do you collaborate with other teams in the company?

I usually prefer communicating and collaborating via slack or emails, but if I am looking for a rapid solution then I would walk over to them.

Dave Avetikyan

Data Engineer

What are some things you learned at the company?

I've been part of teams throughout my career, but here at ServiceTitan I've had a chance to collaborate in full with my colleagues. I've also learned new things about being accountable to your teammates, the power that transparency has in keeping teams together, and the benefits of being open and candid.

Jason Mulero

Senior Learning & Development Specialist

What makes someone successful on your team?

Empathy, determination, and resourcefulness!

You're the main point of contact for a complex, detail-oriented implementation schedule that has concurrent timelines and moving parts. You need to be cool and collected in the face of high-stress situations, all while delivering an excellent customer experience.

Kathy Chang Sercu

Sr. Manager, Enterprise Implementation

What are ServiceTitan Inc. Perks + Benefits

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
ServiceTitan's dental plan covers 100% of the cost for preventative care
Vision Benefits
ServiceTitan's vision plan covers 100% of the cost for preventative care
Health Insurance Benefits
ServiceTitan's incredibly generous health plan covers 100% of the cost and 80% for dependents.
Life Insurance
Pet Insurance
ServiceTitan offers Pet Insurance to our Titan pets.
Wellness Programs
ServiceTitan partnered with Fitspot to bring onsite massages and exercise activities to the office
Retirement & Stock Options Benefits
401(K)
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Perks & Discounts
Casual Dress
Company Outings
Aside from our annual summer picnic and holiday party, we always make time to have happy hour with the team. In addition, we value team building, so we often take team offsites.
Free Daily Meals
ServiceTitan offers free lunches everyday and a fully stocked pantry with La Croix and your favorite cereals!
Game Room
Stocked Kitchen
Happy Hours
Parking
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Diversity Program

Additional Perks + Benefits

We really listen to the feedback of our employees and want to make sure that each perk is thought out and mindful for everyone.

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