Senior Program Manager at ServiceTitan Inc.

| Greater LA Area
!Sorry, this job was removed at 12:35 p.m. (PST) on Thursday, February 13, 2020
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Do you thrive working in a dynamic fast-paced environment and taking the driver's seat in challenging situations? Have you mastered continuously improving and managing Agile development teams and introducing process improvements to help your team function like a well-oiled machine? Are you a go-getter who loves getting stuff done and passionate about delivering value to customers?

ServiceTitan is looking for a Senior Program Manager to take on a critical role working on key programs by improving communication and efficiency that leads to delivering high quality software with predictable timelines. Our team is focused on improving predictability of the software delivery schedule, leading and evangelizing Agile methodology, owning communication between Product, Engineering and Customer Success teams, reducing operational overhead and expenses through process improvements and metric instrumentation. 

As our Senior Program Manager, you will: 

  • Drive multiple simultaneous projects from start to finish and deliver value to our end customers
  • Develop new programs to support the strategic direction of the organization
  • Create and manage long-term goals
  • Develop a budget and plan for the program
  • Develop an evaluation method to assess program strengths and identify areas for improvement
  • Manage a team with a diverse array of talents and responsibilities
  • Ensure goals are met in areas including customer satisfaction, quality and team member performance
  • Meet with stakeholders to make communication easy and transparent regarding project issues and decisions on services
  • Produce accurate and timely reporting of program status throughout its life cycle
  • Ensure management and leadership have visibility into status, resourcing needs, shifts in delivery timelines and escalations for program
  • Demonstrate stellar stakeholder management and executive presentation skills
  • Create and enforce cross-functional accountability across all business and technical groups & levels using soft and hard levers
  • Collaborate with colleagues within our Technical PMO and across all other functions
  • Use a variety of tools like JIRA, Confluence and Google Apps
  • Lead and inspire your team and contribute to our company culture

To be successful in this role, you'll need: 

  • 5+ years of experience working as a technical project manager or program manager, leading medium to large software development projects
  • Project management, Agile development, process improvement/quality certifications are (e.g. PMP, CSM, Lean or Six Sigma)
  • You have direct experience using Agile methodologies for managing projects and coaching teams
  • Self-motivated. You have superior organizational skills, integrity and great follow-through on tasks. You don't get overwhelmed easily.
  • Persistent. When you take something on, you don't drop it, you are slightly obsessive about grinding away at issues.
  • Communicative. Your team is always informed and on the same page of what's happening when.
  • Fun. You're a charismatic people person who can talk to anyone; you're flexible, fearless, and excited to help build something great.
  • Pragmatic. You understand the benefits and downfalls of Agile, and other methodologies, you know what to apply for each situation.
  • Positive. You bring a positive attitude to the table and you know how to motivate your team to stay positive during challenging situations.
  • Intuitive. You have a great intuition that helps you make decisions and know the right next steps to solve challenging problems.
  • Data-driven. You can collect the data you need to make informed decisions quickly.
  • Scrappy. You have an innate and entrepreneurial drive to get things done in a fast-moving environment where things can and often do change rapidly, priorities compete, and you may not always have all of the details up front.
  • A team player. You're willing to help out wherever needed.
  • Intellectually Curious. You love learning new technologies, understanding important details and you ask questions to dig deeper. 
  • Bachelor’s degree in Engineering, Business, Information Systems, Computer Science or equivalent.

Why ServiceTitan?

1. Work/Life Balance: flexible work schedule, flexible PTO, parental leave 
2. Health & Wellness: company-paid medical/visual/dental insurance, 401(k) retirement plan with company match, lunch provided everyday, fully-stocked kitchens, weekly meditation, wellness rooms, discount on Classpass
3. Enrichment: professional development workshops, diversity charter groups, an orientation program, career pathing opportunities

Equal Opportunity Employer

ServiceTitan does not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws. At ServiceTitan, our mission is to help our Titans and customers achieve the extraordinary. We are an equal opportunity employer and we celebrate the diversity that each Titan brings to the table. We believe that the convergence of fresh, unique perspectives and experiences from all walks of life is what makes our product and culture so great - and there's always room for more.

Life at ServiceTitan 

http://instagram.com/lifeatservicetitan | https://www.themuse.com/profiles/servicetitan | https://www.builtinla.com/company/servicetitan-inc

About ServiceTitan

ServiceTitan is a mobile, cloud-based software platform that helps home services companies streamline operations, improve customer service, and grow their business. ServiceTitan's end-to-end solution for the multi-billion dollar residential home services industry includes CRM, intelligent dispatch, custom reporting, marketing automation, mobile solution for field techs, and accounting integration with Intacct and QuickBooks. ServiceTitan brings a fully operational modern SaaS infrastructure to an industry traditionally underserved by software. ServiceTitan is the preferred software for hundreds of the world's most successful plumbing, HVAC, and electrical companies. For more information about ServiceTitan, visit www.ServiceTitan.com.

Forbes Top 100 Software Companies, 2019
Inc 5000 Most Successful Companies in America, 2019
Inc 5000 Best Places to Work, 2019
Los Angeles Business Journal Best Places to Work, 2019
Deloitte Fast 500, 2019
Los Angeles Business Journal Top 100 Fastest Growing Private Companies, 2018
Inc 5000 Best Places to Work, 2018
Inc 5000 America’s Fastest Growing Companies, 2018
Glassdoor/Battery Ventures Highest Rated Cloud Computing Companies, 2018
Mogul Top 1000 Companies Worldwide for Millennial Women 2018
Forbes Next Billion-Dollar Startup List, 2017


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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • .NETLanguages
    • C#Languages
    • MySQLDatabases
    • AsanaManagement
    • JIRAManagement
    • HubSpotCRM
    • SalesforceCRM
    • MailChimpEmail

Location

Our neighborhood is considered a "crossroads" and "gateway" city. We have suburban life on one side and city life on the other.

An Insider's view of ServiceTitan Inc.

How do you collaborate with other teams in the company?

I usually prefer communicating and collaborating via slack or emails, but if I am looking for a rapid solution then I would walk over to them.

Dave Avetikyan

Data Engineer

What are some things you learned at the company?

I've been part of teams throughout my career, but here at ServiceTitan I've had a chance to collaborate in full with my colleagues. I've also learned new things about being accountable to your teammates, the power that transparency has in keeping teams together, and the benefits of being open and candid.

Jason Mulero

Senior Learning & Development Specialist

What makes someone successful on your team?

Empathy, determination, and resourcefulness!

You're the main point of contact for a complex, detail-oriented implementation schedule that has concurrent timelines and moving parts. You need to be cool and collected in the face of high-stress situations, all while delivering an excellent customer experience.

Kathy Chang Sercu

Sr. Manager, Enterprise Implementation

What are ServiceTitan Inc. Perks + Benefits

ServiceTitan Inc. Benefits Overview

We are committed to supporting our Titans through different stages of life.

Young and early in your career? You are going to love our fully stocked kitchen, free lunch, 401(k) employer match, pet insurance, and that we pay 100% for your health, dental, and vision insurance.

Looking to grow your family? We got you covered with benefits ranging from adoption assistance up to $20,000, a 6-month Snoo Smart Sleeper rental, Ready, Set, Food! food allergy prevention, and paternal leave of 100% pay for up to 16 weeks (in addition to any disability or state paid family leave!).

Culture
Partners with Nonprofits
Friends Outside of Work
Eat Lunch Together
Intracompany Committees
Daily Stand-up
Open Door Policy
Team-Owned Deliverables
Open Office Floor Plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious Bias Training
Someone's Primary Function is Managing the Company's Diversity and Inclusion Initiatives
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
ServiceTitan's incredibly generous health plan covers 100% of the cost and 80% for dependents.
Life Insurance
Pet Insurance
ServiceTitan offers Pet Insurance to our Titan pets.
Wellness Programs
ServiceTitan partnered with Fitspot to bring onsite massages and exercise activities to the office
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Acme Co. provides employees with a 401(k) matching plan managed by [provider]. We match 6% of contributions up to 3% of an employee's annual gross pay.
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Our remote work program includes work from home Work remotely $1 days per week.
Family Medical Leave
Employees who have been with the company for 12 months are eligible for 12 weeks of family medical leave.
Adoption Assistance
We reimburse up to 20000 for eligible adoption expenses and 6 weeks of paid leave.
Return-to-Work Program Post Parental Leave
Company-Sponsored Family Events
Acme co. sponsors family oriented events Annually.
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Company Outings
Aside from our annual summer picnic and holiday party, we always make time to have happy hour with the team. In addition, we value team building, so we often take team offsites.
Free Daily Meals
ServiceTitan offers free lunches everyday and a fully stocked pantry with La Croix and your favorite cereals!
Game Room
Stocked Kitchen
Some Meals Provided
We provide free breakfast on Monday, Tuesday, Wednesday, Thursday, Friday. Employees get free lunch on Monday, Tuesday, Wednesday, Thursday, Friday.
Happy Hours
Parking
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and Learns
Cross-Functional Training Encouraged
Promote from Within
Mentorship Program
Time Allotted for Learning
Online Course Subscriptions Available

Additional Perks + Benefits

We really listen to the feedback of our employees and want to make sure that each perk is thought out and mindful for everyone.

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