Seniority Level: Senior

Location: Long Beach, CA or US Remote (in select states)

About the role and about You:

The Onboarding Experience team at Zwift is working to build the most delightful experience possible for our users as they learn and start their Zwifting journey. The Onboarding Experience team is a Team of Teams (ToTs) that encompass the Payments, Hardware Integrations, Subscription Growth, Shopping Experience, and In-Game Onboarding sub-teams. 

As the ToTs Technical Program Manager (Team Steward), you will be a key strategic partner in developing and managing the Portfolio Backlog and Roadmap. You will strive for execution excellence, optimization, and consistently support/unblock your teams. You will also be responsible for and own the processes, tools, and frameworks that lead to successful, high-quality delivery for the Onboarding Experience team. You will be the primary coach, leader, and manager of a group of TPMs. The ideal candidate is highly experienced in building, growing, scaling, and supporting rapidly growing teams. In this position, you must be comfortable navigating the unknown, driving clarity, managing competing priorities, and elevating others to ensure they’re doing their best work. Though this is a leadership role, there are times where you’ll still have to be hands-on and do the work. This role is ideal for someone who thinks strategically and can own high-level initiatives, but also tag in as an executor and doer. 

What you’ll do: 

• Lead all aspects of the Onboarding Experience teams to ensure work at the team level aligns and ladders up to the portfolio roadmap, support teams in exposing any interdependencies 
• Lead, grow, and support a team of TPMs through servant leadership, ensuring they are set up for success and provided with career development, coaching, and feedback
• Coach and mentor others on agile best practices across teams
• Establish high-quality practices and processes that are optimized and sustainable
• Act as a strategic partner and collaborate with cross-functional leaders to set and achieve product objectives and goals
• Create and manage high-visibility programs: reporting, risk management, resourcing, and dependency tracking
• Build relationships within the organization, cultivate influence, and collaborate with cross-functional partners such as Marketing, Community Support, Product, Legal, and more
• Push for better - be the primary driver and facilitator of improving team performance and elevating one another
• Communicate priorities to stakeholders and teams, build communication channels along with reporting to increase visibility
• Inclusive facilitation - create and build a psychologically safe space for teams and empower them to move fast and fail forward
• Be the pulse of the team, champion team health, and define ways to ensure team effectiveness and happiness

What we’re looking for: 

• 8+ years of technical program or project management experience leading cross-platform engineering teams
• 3-5 years running Agile/Scrum teams along with training and mentoring Scrum teams 
• Experience delivering large scale programs through both the PDLC and SDLC
• Experience in leading and managing people, scaling teams, and developing a team culture
• Demonstrated success of driving clarity and ushering large, complex projects through successful delivery
• Excellent written and verbal communication skills at all levels of the organization, including the executive team
• Experience with using product and customer-centric approaches and systems
• Exposure to sophisticated product and program management techniques like User Story Mapping, Journey Mapping, and Design Thinking
• Self-motivation to deliver results and a desire to continuously elevate yourself and your teammates

Bonus points: 

• Experience building hardware
• Cross-platform device experience: mobile, desktop, etc.
• Passion for cycling, running, triathlons, and other sports
• Passion for video games
• Experienced Zwifter