Senior Implementation Manager at Luxury Presence
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We’re looking for a Senior Implementation Manager to join our growing Client Success Team. Do you excel at client communication and project management through years of implementation experience? Do you have a strong eye for design? Do you love helping clients through the phone or video chat? If so, we’d love to speak with you!
As a Senior Implementation Manager, you’ll own all communication with our clients, who are the world’s top real estate agents and teams. You will learn their business, brand and vision. You’ll develop a technical brief with your client and help translate their requirements into a stunning website. You will communicate with perfect clarity and act as a bridge between our clients and internal teams. Your ultimate goal will be to deliver an amazing experience for our clients by working within an effective project management framework.
You’re good at:
- Managing multiple clients at once
- Project management at all stages of development
- Staying organized and being detail-oriented
- Communicating effectively on the phone or through video
- Working well in fast-paced environments
- 5+ years working in implementation or client success roles
- The ability to empathize with clients
- An eye for great web design
- An innovative and entrepreneurial mindset
- A metrics-driven implementation framework
- An interest in Real Estate is a plus
- CSAT scores
- Managing client expectations and over-delivering
- Hitting your numbers and deadlines each month
- Effective written and verbal communication
Who we are: Luxury Presence is a website and marketing software provider for luxury real estate agents and companies. The company launched in 2016 and its client list includes some of the world’s most successful realtors and companies who purchase template-based luxury websites, content marketing tools, SEO, lead generation, and online advertising. Luxury Presence currently has 850+ clients, including Jade Mills (#1 Coldwell Banker realtor worldwide) who is also an investor in the company. A preferred vendor of Compass, Luxury Presence was founded by Malte Kramer, a Stanford GSB graduate, and is backed by Silicon Valley’s Switch Ventures and top angel investors.
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