Senior Implementation Manager

| Santa Monica | Hybrid
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We’re looking for a Senior Implementation Manager to join our growing Client Success Team. Do you excel at client communication and project management through years of implementation experience? Do you have a strong eye for design? Do you love helping clients through the phone or video chat? If so, we’d love to speak with you! 

As a Senior Implementation Manager, you’ll own all communication with our clients, who are the world’s top real estate agents and teams. You will learn their business, brand and vision. You’ll develop a technical brief with your client and help translate their requirements into a stunning website. You will communicate with perfect clarity and act as a bridge between our clients and internal teams. Your ultimate goal will be to deliver an amazing experience for our clients by working within an effective project management framework.  

You’re good at:

- Managing multiple clients at once

- Project management at all stages of development 

- Staying organized and being detail-oriented

- Communicating effectively on the phone or through video

- Working well in fast-paced environments 

You have:

- 5+ years working in implementation or client success roles

- The ability to empathize with clients

- An eye for great web design

- An innovative and entrepreneurial mindset

- A metrics-driven implementation framework

- An interest in Real Estate is a plus 

You crush:

- CSAT scores

- Managing client expectations and over-delivering

- Hitting your numbers and deadlines each month

- Effective written and verbal communication

Who we are: Luxury Presence is a website and marketing software provider for luxury real estate agents and companies. The company launched in 2016 and its client list includes some of the world’s most successful realtors and companies who purchase template-based luxury websites, content marketing tools, SEO, lead generation, and online advertising. Luxury Presence currently has 850+ clients, including Jade Mills (#1 Coldwell Banker realtor worldwide) who is also an investor in the company. A preferred vendor of Compass, Luxury Presence was founded by Malte Kramer, a Stanford GSB graduate, and is backed by Silicon Valley’s Switch Ventures and top angel investors.

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Location

Our Los Angeles based and founded company has expanded it's reach by hiring employees across multiple states in the United States. We our now a remote-first company indefinitely, but our Santa Monica HQ will always be where everything started.

An Insider's view of Luxury Presence

What's something quirky about your company?

Everyone is so happy here...all of the time. This is the cheeriest group of professionals I've ever met. It's almost like if High School Musical was set on the premises of a real estate SaaS company.

Lauren Kay

Manager, Account Management Team

What makes someone successful on your team?

To be successful in a sales role at Luxury Presence, you need to have drive to be successful and strive for excellence, not mediocracy. In order for that to happen, you need to be coachable, adaptable to change, solution-oriented, and bring a strong work-ethic. If a team member can bring those traits to the table consistently, success will follow.

Joe Medina

Director of Sales

How do you empower your team to be more creative?

‘Creativity’ is at the heart of any innovative company and a core part of the design function. I don’t believe there is a specific formula for a creative process: each person needs to develop their own. I think there are a few factors that help foster a creative culture: clarity (the "why"), flexibility (trust and space), and curiosity.

Joana

VP of Design

What are Luxury Presence Perks + Benefits

Luxury Presence Benefits Overview

Luxury Presence offers unlimited PTO, WFH technology package, 99% coverage for health, dental & vision, 401k, off-site retreats, co-working spaces across the states, virtual happy hours, investment in learning & development, Employee Resource Groups, and more!

Culture
Open door policy
OKR operational model
Team based strategic planning
Open office floor plan
Diversity
Diversity manifesto
Diversity employee resource groups
We believe diversity fosters an environment for each individual’s unique experience to thrive and be celebrated.
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Dental insurance
Vision insurance
Health insurance
Team workouts
Running club and free yoga classes across the street from the office.
Mental health benefits
Financial & Retirement
401(K)
Company equity
Performance bonus
Charitable contribution matching
Vacation & Time Off Benefits
Unlimited vacation policy
Paid holidays
Office Perks
Company-sponsored outings
Some meals provided
Company-sponsored happy hours
Pet friendly
Home-office stipend for remote employees
Professional Development Benefits
Lunch and learns
Each month a department will present to the company educating teammates
Promote from within
Continuing education available during work hours

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