Reporting to the Project Manager of Customer Experience, this individual will be contributing to the process of research on customer sentiment, with the ultimate goal of assisting the Senior Manager and VP of customer experience with special projects that enable other departments within ServiceTitan to increase the customer experience. Some of the projects that will be building out a platform to respond to social-media posts about ServiceTitan, building out a communication structure to notify other departments of customer concerns, and relaunching the ServiceTitan Community. 

As our Project Manager, Customer Experience, you will: 

• Manage initiatives and new market project plans, including holding relevant stakeholders accountable to timelines and commitments, as well as identifying risks 
• Conduct analysis and create dashboards to assess impact and timeline of initiative. 
• Drive process improvements and efforts to improve team efficiency 
• Establish quality working relationships with internal stakeholders cross-functionally across entire organization 
• Contribute material input to go/no-go/continue decisions upon test completion 
• Company first mentality, which includes giving constructive and direct feedback to team members 
• Most importantly, have fun! 

To be successful in this role, you'll need: 

• 3-5 years of related project management experience 
• Expert analytical skills, ability to seamlessly use, Excel, Google Sheets, & Google Slides 
• Great time management and excellent communication skills 
• Self-starter who thrives in an entrepreneurial, fast-paced environment, 
• Expert level of influence and ability to remove internal and external obstacles 
• Love our customers: we want people that relish in our customers’ success 
• Love to win: we will fight for every inch and celebrate every win 
• Love to learn: you challenge yourself to learn the best new sales/process/workflow/etc methodologies and techniques 
• Results and solution oriented - we want to know how we can win, not why we can’t 
• Ability to work independently and cross functionally 
• Home Services experience a strong plus 

Why ServiceTitan?

1. Work/Life Balance: flexible work schedule, flexible PTO, parental leave 
2. Health & Wellness: company-paid medical/visual/dental insurance, 401(k) retirement plan with company match, lunch provided everyday, fully-stocked kitchens, weekly meditation, wellness rooms, discount on Classpass
3. Enrichment: professional development workshops, diversity charter groups, an orientation program, career pathing opportunities

Equal Opportunity Employer

ServiceTitan does not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws. At ServiceTitan, our mission is to help our Titans and customers achieve the extraordinary. We are an equal opportunity employer and we celebrate the diversity that each Titan brings to the table. We believe that the convergence of fresh, unique perspectives and experiences from all walks of life is what makes our product and culture so great - and there's always room for more.

Life at ServiceTitan 

http://instagram.com/lifeatservicetitan | https://www.themuse.com/profiles/servicetitan | https://www.builtinla.com/company/servicetitan-inc

About ServiceTitan

ServiceTitan is a mobile, cloud-based software platform that helps home services companies streamline operations, improve customer service, and grow their business. ServiceTitan's end-to-end solution for the multi-billion dollar residential home services industry includes CRM, intelligent dispatch, custom reporting, marketing automation, mobile solution for field techs, and accounting integration with Intacct and QuickBooks. ServiceTitan brings a fully operational modern SaaS infrastructure to an industry traditionally underserved by software. ServiceTitan is the preferred software for hundreds of the world's most successful plumbing, HVAC, and electrical companies. For more information about ServiceTitan, visit www.ServiceTitan.com.

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