We are UMG, the Universal Music Group. We are the world's leading music company. In everything we do, we are committed to artistry, innovation and entrepreneurship. We own and operate a broad array of businesses engaged in recorded music, music publishing, merchandising, and audiovisual content in more than 60 countries. We identify and develop recording artists and songwriters, and we produce, distribute and promote the most critically acclaimed and commercially successful music to delight and entertain fans around the world.

How we LEAD:

The Video Ops Project Coordinator will work closely with our Client Services Lead and video engineers to manage and facilitate workflows across our digital supply chain. The Project Coordinator is responsible for ensuring video content is collected, submitted, and processed by our engineering staff in a timely manner. Additionally, the candidate will act in a client-facing capacity, providing our labels, territories, and 3rd party vendors with support and guidance on submission protocols, including technical and content-related compliance checks prior to submission. We have multiple openings in our LA offices (Hollywood / Woodland Hills) and Nashville offices. These are true TEMP- HIRE opportunities. Shift patterns are currently 9am-6pm / 2pm-11pm / 9pm-6am

How you'll CREATE:

• Work with video engineering team to review priorities and ensure on-time delivery of work
• Act in a support role to the Client Services Lead
• Ensure that labels are aware of current content delivery specifications
• Support product setup of short and long form titles
• Add metadata to UMG's content management systems
• Provide clear feedback and recommendations to labels and their content providers
• Update Workflow Management systems to report on SLAs & KPIs

Bring your VIBE:

• 2+ years of relevant experience in digital supply chain and customer service
• Experience working in an international business environment
• Working knowledge of Slack, Airtable, or equivalent 3rd party tracking platforms
• Familiar with video editing platforms, such as Final Cut Pro and Adobe Premiere
• A general understanding of closed captioning and subtitle workflows
• A willingness to work a flexible schedule and location, as needed, in order to meet the deadlines and requirements of our internal labels and partners. Shift patterns are currently 9am-6pm and 2-11pm (may be subject to change due to business demands)
• Exceptional skills working in Microsoft Office, especially Excel and Word
• Experience with Content Management and Workflow tracking/ ticketing systems
• A passion for Film, TV & Music
• Experience working with digital supply chains
• A solid understanding of video workflows, technical principles and digital servicing compliance
• Excellent customer service and written communication skills
• Extreme attention to detail
• Ability to work in a fast-paced, deadline-driven environment
• Relevant College degree or equivalent job-related experience

Perks Playlist:

• Competitive Compensation Package including Salary, Benefits and Generous 401k Savings Plan
• Paid Time Off – Paid Holidays, "Gift Week", Summer Fridays
• Student Loan Repayment Assistance
• Employee Developmental Support
• Annual Gym Reimbursement Package
• Pet Insurance, plus much more!

Universal Music Group is an Equal Opportunity Employer