Program Manager, US Safety

| Greater LA Area
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Responsibilities

TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Mumbai, Singapore, Jakarta, Seoul, and Tokyo. As a program manager for TikTok's US Trust & Safety organization, you will be the linchpin that holds together the integrity of systems that rely on policy, moderation, product, and process. Reporting to the Strategy & Analytics function, your job will consist of interpreting multiple cuts of data (both qualitative and quantitative) to identify gaps and improvements across the entire safety ecosystem. You will be working with a variety of stakeholders across the globe, including Policy, Communications, Quality, and Legal to ensure that TikTok is able to detect, triage, and, if possible, prevent safety incidents from proliferating on our platform. This role will require creative solutions and a deep understanding of abuse trends specific to US cultural norms and sensitivities. Your interest and professional expertise are grounded in extra-curricular and academic interests related to internet policy, user behavior, or platform management. This position will be full-time and will be based in our Los Angeles, CA location. Responsibilities: Cross-functional Risk Prevention - Identify gaps, inefficiencies, or inconsistencies across the entire safety ecosystem and, in response, develop and manage tiger teams to drive towards project completion -- tasks to include team formation, problem setting, goal-setting, and execution. - Work in tandem with our US Safety Data team to ensure that the metrics we track are actionable and lead to cogent and achievable strategy. - Support the development of an innovative culture focused on prevention and experimentation -- identify product or process weaknesses, develop hypotheses to test, and use those results to inform best practices. Operational Excellence - Support content moderation and policy operations teams by driving principled methods to ensure our process and workflows are optimized for efficiency. - Advocate for internal tools and processes that will enable our moderators to work as effectively as possible. - Collect, quantify and translate observations from the moderators to actionable insights and operational solutions; build a strong feedback loop to continuously improve efficacy. - Support the development, management, tracking, and communication of our objectives and key results. Safety Advocate - Be a subject matter expert on the entire safety ecosystem, from product, process, policy, quality, tools, etc. -- develop and manage our internal safety center that houses all information and updates related to the team. - Equip our user-facing teams with the information necessary to bake in safety principles across all operational processes (e.g., policy documentation, escalation management, training, public-facing FAQs, etc.) - Partner with our Product team to ensure that we are developing our products and features with safety and security acknowledged early in the product development lifecycle. - Consistently update our key stakeholders and partners on US Safety initiatives and progress (e.g., internal newsletters, learning sessions, all hands, etc.)

Qualifications

- Minimum BA/BS degree - 3+ years of work experience in Trust & Safety, operational, or risk management roles - Demonstrated success in managing strategic and operationally complex projects - Ability to thrive in ambiguous environments, identify trade-offs, and make decisions with limited information in high-pressure situations - Proven ability to develop sound research methodologies and collect, synthesize, analyze, and interpret data - Attention to detail, highly self-driven and results oriented, - Strong communication skills across technical and non-technical audiences Preferred qualifications: - Previous product management experience is highly preferred - Experience working with international partners at different time zones and providing a 24/7 support for the internal stakeholders and global team(s) - Bilingual in English and at least one other language (e.g., Mandarin) - Experience managing complex research projects from ideation to completion - Experience working with SQL and advanced proficiency in Excel TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We believe individuals shouldn't be disadvantaged because of their background or identity, but instead should be considered based on their strengths and experience. We are passionate about this and hope you are, too.

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An Insider's view of TikTok

What’s the vibe like in the office?

In Los Angeles, our office building is always buzzing with activity and conversation. The office has a large communal space for meals and all team meetings. It is designed to inspire creativity and you can see this reflected throughout the building's design.

Lindsey

Employer Branding

How do you collaborate with other teams in the company?

I lead our college marketing efforts from our college ambassadors to campus events and partnerships. Just like other departments, I have the honor of collaborating with many teams across TikTok. I work with teams across the company to host events, run in-app campaigns, to promote through social media, and more. Teamwork makes the dream work!

Kayla

Brand Marketing Manager

How has your career grown since starting at the company?

My first role was in Business Development, where I helped media publishers get ramped up and familiar with TikTok. Since then I've been able to support our rebranding efforts, build processes to improve communication between our global teams and launch features used by millions of users.

Michael

Operations

What are TikTok Perks + Benefits

Culture
Volunteer in local community
Partners with Nonprofits
More on our global initiative, TikTok for Good, here: https://www.tiktok.com/forgood
Eat lunch together
Team owned deliverables
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity manifesto
Someone's primary function is managing the company’s diversity and inclusion initiatives
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Onsite Gym
Retirement & Stock Options Benefits
401(K) Matching
Performance Bonus
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Free Daily Meals
Stocked Kitchen
Parking
We offer employees Free on-site garage parking.
Pet Friendly
Acme Co.'s pet policy is dog friendly daily.
Fitness Subsidies
Professional Development Benefits
Lunch and learns
Online course subscriptions available
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