Program Manager, Product at WELL Health

| Greater LA Area
Sorry, this job was removed at 3:45 a.m. (PST) on Thursday, February 17, 2022
Find out who's hiring remotely in Greater LA Area.
See all Remote Project Mgmt jobs in Greater LA Area
Apply Now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.

ABOUT WELL HEALTH

Our Mission: Make healthcare the gold standard in customer service.

What We Deliver: WELLTM Health is a SaaS digital health leader in patient communications and the 2021 Best in KLAS winner in Patient Outreach. WELL Health’s intelligent communications hub is the only two-way digital health solution engaging patients throughout their entire care experience. WELL Health enables conversations between patients and their providers through secure, multilingual messaging in the patient’s preferred communications channel: texting, email, telephone, and live chat. By unifying and automating disjointed communications, WELL Health helps healthcare organizations drive more patient visits, build exceptional patient loyalty, and reduce staffing costs, frustration and turnover. 

Our Impact: WELL Health helps 200k+ healthcare providers facilitate more than 1 billion messages for 30+ million patients annually. 

Our award-winning culture: In 2021, WELL Health was named #10 on the Forbes list of America’s Best Startup Employers and was also recognized as one of the Best Midsize Companies to Work for in Los Angeles by Built In LA. Additionally, WELL Health is proud to recently be named #484 on the Inc. 5000 list of fastest growing private companies, and #133 on Deloitte’s 2021 Technology Fast 500. In 2020, WELL Health was named among the Best Places to Work by Modern Healthcare

Candidates should be aware that WELL Health currently maintains a policy requiring all employees (Resident, Mobile and Remote) to be fully vaccinated. New employees should be fully vaccinated by their start date. WELL Health is an equal opportunity employer, and will provide reasonable accommodation to those unable to be vaccinated where it is not an undue hardship to the company to do so as provided under federal, state, and local law.

SUMMARY

The mission of the Program Manager, Product Operations is to power the product management team by designing & managing programs geared towards increasing operational rigor and implementing tools and processes. This role is a highly visible cross-functional role, instrumental in executing on strategic initiatives to help shape a fast-growing organization. The Product Management team at WELL includes Product Management, Product Marketing, Product Design, and Product Operations.

RESPONSIBILITIES

  • In partnership with Product Leadership, identify & design programs and processes to execute on initiatives geared towards improving how the product team operates, to help the team work more effectively and more efficiently, thereby improving customer experience and internal handoffs:
    • Manage a program to implement and iterate on an “Early Access” customer launch process, including roles and responsibilities across stakeholder teams
    • Manage and iterate on processes for regularly measuring success and communicating with key stakeholder groups, specifically our quarterly and annual OKRs
    • Organize and document Product tools and best practices to then investigate and iterate on over time
    • Devise and recommend creative ideas to address identified gaps and influence relevant stakeholders to support in implementing proposed solutions
    • Support strategic product initiatives as needed through program management and analysis
  • Collaborate cross-functionally to drive programs and initiatives forward
    • Create communication channels, feedback loops and alignment on roles and responsibilities within Product and between product and key stakeholders, with the goal of facilitating alignment and quick decision making
    • Utilize communication channels and incorporate them into programs and operating cadence as appropriate
  • Design & manage processes and tools related to developing a world-class Product Organization
    • Enable Product leaders to manage and improve on Interview & Onboarding Processes
    • Iterate on Product Management Training tools for new hires

REQUIREMENTS

  • 3+ years of previous product management experience of a SaaS product
  • Systems Thinking. Sees a system among disparate parts in order to balance finding simple solutions to the complex problems at hand, while working towards long term holistic solutions.
  • Curiosity. Continuously looking to learn and enable others to do so also
  • Creativity and Innovation. Generates new and innovative approaches to identifying problems in the market, that by solving, best execute the business strategy. 
  • Activator. Moves easily from strategy to execution and can turn decisions into action plans. 
  • Communication & Presentation Skills. Speaks and writes clearly, concisely and articulately. Effective presentation skills in a variety of settings (formal / informal) and audiences (small and large groups). Can change tactics midstream when something isn’t working.
  • Analytical Skills. Able to structure and process quantitative and qualitative data, draw insightful conclusions and tell a compelling story. Exhibits a probing mind and achieves penetrating insights. 
  • Simpler-is-Better Mindset. Demonstrates the thought, discipline and inclination towards simple versus complex solutions. Able to distill complex concepts into simple ideas.
  • Listening to Customers. Elevates the customer experience in all decision making. 
  • Flexibility. Adjusts quickly to changing priorities and conditions. Copes effectively with ambiguity, complexity, and change. 
  • Persistence. Demonstrates tenacity and willingness to go the distance. 
  • Teamwork. Able to put ego aside and work collaboratively towards a common goal.

BONUS

  • Program Management experience in a fast-paced and/or start up environment
  • Experience collecting and analyzing qualitative and quantitative data

LOCATION

WELL Health is headquartered in Santa Barbara, CA. For this role, we are looking for candidates that are currently located within the United States and are seeking a permanently remote role. #LI-Remote

WORKING AT WELL

  • Fantastic company culture – frequent Zoom company events (Lunch & Learns, trivia, yoga, etc.) and daily fun brought to you by many creative Slack channels.
  • Employee equity groups – 11 groups available for all to join. Black & Latinx, Women, LGBTQ+, Disability, and many more!
  • Learning and development – frequent events and tools available to help our employees #PursueGrowth.
  • Career mobility – we promote from within and have opportunities for employees to transfer between teams. 
  • Santa Barbara office perks dog-friendly office, healthy (and unhealthy) snacks, Kombucha and beer on tap, light-filled space, standing desks, and the occasional taco truck.
  • Company perks and benefits MacBook Pro provided, unlimited PTO, generous equity package and full health benefits (medical, dental, and vision).

Interested in learning more? Please visit our LinkedIn page or our Life at WELL Instagram (@wellhealthinc) to hear from our employees about working at WELL.

Committed to Diversity, Equity, and Inclusion

WELL Health is an Equal Opportunity Employer and is committed to fair and equitable hiring practices. All hiring decisions at WELL Health are based on strategic business needs, job requirements and individual qualifications. All candidates are considered without regard to race, color, religion, gender, sexuality, national origin, age, disability, genetics or any other protected status.

With that said, research shows that women and other underrepresented groups apply only if they meet 100% of the criteria. WELL Health is committed to leveling the playing field, and we encourage you to apply for positions even if you do not meet 100% of the criteria. We would love to connect with you and see if you would be a great fit for our role!

We’re dedicated to creating an inclusive, equitable, and diverse workplace, where everyone feels safe to be themselves and diversity is a strength. WELL Health is committed to providing employees with a work environment free of discrimination and harassment; WELL Health will not tolerate discrimination or harassment of any kind.

Candidates should be aware that WELL Health currently maintains a policy requiring all employees (Resident, Mobile and Remote) to be fully vaccinated. New employees should be fully vaccinated by their start date. WELL Health is an equal opportunity employer, and will provide reasonable accommodation to those unable to be vaccinated where it is not an undue hardship to the company to do so as provided under federal, state, and local law.


Read Full Job Description
Apply Now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • SqlLanguages
    • TypescriptLanguages
    • ReactLibraries
    • ReduxLibraries
    • TypeORMLibraries
    • AngularJSFrameworks
    • DjangoFrameworks
    • ExpressFrameworks
    • Node.jsFrameworks
    • Nest JSFrameworks
    • MongoDBDatabases
    • PostgreSQLDatabases
    • RedisDatabases
    • AmplitudeAnalytics
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • FigmaDesign
    • AsanaManagement
    • ConfluenceManagement
    • JIRAManagement
    • TrelloManagement
    • CodaManagement
    • Lucid ChartManagement
    • ZendeskManagement
    • WordpressCMS
    • PardotCMS
    • SproutSocialCMS
    • SEMrushCMS
    • GoToWebinarCMS
    • ConfluenceCMS
    • AsanaCMS
    • SeismicCMS
    • SalesforceCRM
    • SalesloftCRM
    • GrooveCRM
    • GONGCRM
    • MailChimpEmail
    • ZoominfoLead Gen

Location

Santa Barbara HQ: with beautiful beaches, award-winning restaurants, & a thriving arts scene, Santa Barbara lives up to the hype. We offer roles that are based out of our offices (SB or Boston), fully remote and hybrid.
The United We Tech Series: The WELL Health Episode
Watch

An Insider's view of WELL Health

What’s the vibe like in the office?

The WELL team is a group of lively, driven and hardworking individuals. There is always music playing and dogs hanging- making it truly enjoyable to come into the office. The environment is very collaborative and exciting. I feel valued and challenged every day! 10/10 would recommend WELL!

Jess

Account Executive, FQHC

What kinds of technical challenges do you and your team face?

As an integration engineer, I am exposed to working with different EHRs. Records kept by different facilities need to be interchangeable; the file formats and structure need to be consistent enough that they can be read by our software. I am always thrilled to use our tools in innovative ways to overcome the challenges of our healthcare IT industry

Stephanie

Senior Integration Engineer

What makes someone successful on your team?

WELL’s Sales Development Team is the foundation of our sales engine and secret sauce to the company’s incredible growth over the past few years. The most successful reps are hungry and creative. They exceed pipeline targets, crush activity metrics, and most importantly - elevate the team around them.

Tom

Senior Inside Sales Manager

What is your vision for the company?

The average American spends more than $10K a year on healthcare, but customer service in medicine is rated the third-worst of any industry. We’re going to change that, giving patients delightful experiences, freeing the industry from clunky, obsolete communication practices, and making healthcare easier and more accessible—for everyone.

Guillaume

CEO

What are WELL Health Perks + Benefits

WELL Health Benefits Overview

Named #10 on the Forbes list of America’s Best Startup Employers in 2021 and twice on Inc. 5000 list of fastest growing private companies, WELL Health is a great place to work!

Company Culture – Inclusive, friendly and fun, our team enjoys frequent Zoom events including lunch & learns, trivia and baking classes, while our many creative Slack channels keep us smiling all day long.

Employee Equity Groups – Our 11 multicultural, employee-led Equity Groups reflect our dedication to creating an inclusive, equitable, and diverse workplace. Everyone is welcome to join any group as an identifying member or as an ally. Our Equity Groups include We Are WELL, Black American and Latinx, Women of WELL, WELL Earth, WAVE (PAN) WELL Asian Voices for Excellence, Pride Coalition, Veterans, POW (Parents of WELL), WELLABILITY, RISE (Rallying for Indigenous Support & Equity), and Inter-Faith Zone! For more info - visit our blog www.wellapp.com

Learning and Development – We provide customized learning experiences to strengthen innovation, creativity, empathy and leadership capabilities alongside critical technology skills. Our goal is to ensure all of our employees have the ability to thrive and succeed in their roles and beyond.

A few ways we #PursueGrowth at WELL Health:
Mentor WELL program
Manager development cohorts
Individual learning stipends
Internal mobility and career development programs
Leadership development and role-specific upskilling

Company Perks and Benefits – MacBook Pro provided, unlimited PTO, generous equity package and full health benefits (medical, dental, and vision), which include:
Five generous healthcare plan options, all at low monthly costs
Fertility benefits for family planning on all company-provided health plans
Unlimited access to Ginger, the world’s first integrated mental healthcare system, for those on most company provided health plans
$0 co-pay for in-network mental health visits on most company provided plans

Santa Barbara & Boston Office Perks:
Dog-friendly Office – Furry friends welcome!

Fully stocked kitchen with healthy (and unhealthy) snacks and drinks – kombucha and beer on tap, Bubbly Water dispenser, endless coffee, and Bagel Mondays.

Monthly catered lunches, raffles, and team outings, along with frequent team events both virtually and in person.

Inviting Work Space – open floor plan, light-filled space, Sonos-friendly, and standing desks.

The Santa Barbara office provides on site parking.

Note: WELL Health has not officially returned back to the office. However, employees are allowed to work in the office and reserve space, as long as they are vaccinated and follow all local and WELL Health's health and safety guidelines.

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Mean gender pay gap below 10%
Diversity Employee Resource Groups
Available groups: Health & Wellness, Women, Black & Latinx, South Asian, Asian, & Pacific Islander, Indigenous People, Inter-Faith, Sustainability, Parents, Disability, Veterans, and LGBTQIA+.
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Mental Health Benefits
All employees on eligible benefit plans receive $0 in-network mental health and well-being benefits.
Retirement & Stock Options Benefits
401(K)
Company Equity
WELL offers stock options through its equity grant plan that vest over a four-year period with a one-year cliff.
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Return-to-work program post parental leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Flexibility if employees want to volunteer during normal business hours.
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
We offer employees free on-site parking in our lot, and a parking subsidy for when the lot is full.
Pet Friendly
Relocation Assistance
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Time allotted for learning
Customized development tracks

More Jobs at WELL Health

Apply Now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.
Save jobView WELL Health's full profileSee more WELL Health jobs