Program Manager, Enterprise Channel

| El Segundo
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Endpoint 
Real estate is the largest asset class in the world—and yet it has also been one of the slowest to adopt innovative, new technologies. It has become increasingly important for the industry to evolve alongside a consumer-base who are accustomed to mobile-first, on-demand, and personalized experiences in every area of their lives. Founded in 2018, Endpoint emerged from a collaboration between First American and BCG Digital Ventures, the venture capital arm of the Boston Consulting Group. The new company combines First American’s title and settlement expertise, with the innovative approach of an agile technology company, to provide a seamless real estate closing from start to finish. At Endpoint, we believe the combination of modern technology, a standardized and simplified closing process, and a highly dedicated team of people will completely change the industry – and deliver an experience that instills the joy of an effortless close for all.

Endpoint is looking for a Program Manager - Enterprise Channel. This position will be responsible for supporting key strategic and operational initiatives as it relates to the Enterprise business. This person will be instrumental in working with our Enterprise operations team to roll out new markets, integrated technologies, business units and client solutions. They will lead cross-functional efforts to gather the regulatory, workflow and product requirements for Enterprise clients and business operations. They will collaborate with leadership, product, other business analysts, operations staff, sales and project managers to ensure our Enterprise operational infrastructure supports an excellent client experience and complete product offering. Additionally, this person may be asked to take on additional specialized projects related to our overall mission of optimizing our operational platform. This person will be excited and energized to frequently take on new challenges and learn new processes. It is a highly collaborative position. This person will take the time and energy to engage with colleagues, clients and customers with care and kindness to ensure that all perspectives are heard, considered, documented, and appropriately actioned. This person will provide operational expertise to the Enterprise team at large. This position can be based out of one of our office locations in Washington, California, Texas or Arizona. May also be considered for remote work status.

As a Program Manager , Enterprise Channel, you will use your skills to:

  • Collaborate with the business operations expansion team to ensure all requirements are gathered, documented and implemented within established deadlines to meet new market launches
  • Collaborate with the business operations expansion team, sales, product and ops Leadership to ensure that an Enterprise Client post launch feedback loop is established to review and potentially refine established product offerings and Client processes
  • Work with the product and engineering teams to ensure that Enterprise Client technology and operational requirements are documented and implemented with success
  • Ensure that Endpoint operation teams are in sync with the evolving needs of the Enterprise channel
  • Within established deadlines, deliver to product Enterprise client-specific product requirements
  • Manage a team of business operations analysts to execute on various initiatives related to the Enterprise channel
  • Work with the data analytics team to generate custom reports and create standard and customized dashboards to produce key insights for executive and leadership on Enterprise operational activity
  • Work with the business development team and data analytics team to generate customer client-facing reports on operational KPIs and SLAs
  • Actively lead conversations regarding use cases and capabilities, and solicit user feedback and suggestions 
  • Promote integration with existing tools and reporting to streamline processes and accelerate project/reporting delivery
  • Work autonomously in a distributed team across multiple time zones.

You'll come to Endpoint with:

  • 4+ years in project or product management, consulting, business operations
  • 4+ years in title and escrow or relatable field
  • A passion for and intense belief in the synergistic relationship between people, product and tech
  • Experience partnering with stakeholders from business and technology cohorts to solve operational problems and implement scalable and sound solutions with the mindful and inventive use of technology
  • Passion for process improvement and implementation
  • Joy in seeing colleagues, clients and company succeed
  • Extreme attention to detail
  • Ability to listen, build trust and solicit information from key stakeholders and domain experts
  • Strategic thinker who seeks out efficiencies in everything they do
  • At ease in a constantly evolving environment where change is the standard and projects with firm deadlines is the norm
  • Comfort working in a distributed team environment.

Why work at Endpoint:

  • You will have a lot of responsibility and many opportunities to advance your career
  • You will get first-hand experience of working for a well funded early stage startup
  • Your hard work, ownership, and self-sustainability will be greatly valued
  • We offer great benefits - Health, Dental and Vision, 401K match
  • Dog-friendly office, fully-stocked snack bar and weekly catered lunches
  • Ability to mold your career and make an immediate direct impact.
  • Competitive compensation


Endpoint is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected under federal, state or local law.

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Technology we use

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Location

Our El Segundo HQ is located right off of Pacific Coast Highway, with quick access to trendy restaurants and the beach.

An Insider's view of Endpoint

What's something quirky about your company?

Well, the people- I could go on for an hour about the people here. But, something short and sweet is our office pup, Chuck. On the weekends, I find myself missing the big guy- his snoring on conference calls, his energetic "hellos" every morning. I'll go play with him if I'm stuck on a problem. He's the best.

Madhav Gharmalkar

Sr. Front-End Engineer

What projects are you most excited about?

I am most excited about automation. Endpoint emphasizes technology and efficiency, and our goal is to automate as many processes as possible. I'm looking forward to automation projects that make data, reports, dashboards, analysis, and insights easily accessible to my co-workers.

Tina Wang

Business Intelligence Manager

What makes someone successful on your team?

As a team, our number one challenge, and therefore our number one goal, is ensuring that automation runs as expected and that we are consistent with new feature development. Someone who can work quickly, remain flexible and collaborate with others will find success on our team!

Nicole Thurnau

Front-End Engineer

What is your vision for the company?

Endpoint's vision is to create an effortless closing experience for all parties in the real estate transaction. For me, Endpoint represents an opportunity to transform the title and escrow industry from one that is opaque to transparent, expensive to fair, riddled to seamless and relationship-driven to value-driven.

Garreth Long

VP Business Development

What are some social events your company does?

Every other Friday our team does e-happy hour. I really enjoy these because they're a great opportunity for our team to socialize outside of the office. Pre-pandemic, every quarter we did a company outing. My favorite so far has been our trip to Magic Mountain. No better way to get to know a coworker than screaming together on a rollercoaster

Devyn Kehlenbeck

Growth Associate

What are Endpoint Perks + Benefits

Culture
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Mean gender pay gap below 10%
Diversity Employee Resource Groups
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Child Care & Parental Leave Benefits
Flexible Work Schedule
Remote Work Program
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Pet Friendly
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Lunch and learns
Promote from within
Online course subscriptions available
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