BlackLine
BlackLine automates and controls financial close processes for midsize and large organizations.

Product Enablement Program Manager at BlackLine (Remote)

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Job Summary

The Product Enablement Program Manager position will focus on the advancement of the product skills of customer- facing roles including Implementation Consultants, Support Analysts, Customer Success Managers, and Solution Consultants. Specifically, the program manager will empower employees with relevant product knowledge to elevate their productivity and equip the teams with the necessary information to drive maximum value for BlackLine customers. This role should be able to understand the current BL Product Suite capabilities compared to future state based on the product roadmap, to enable Customer Team members on how product changes should be incorporated into their day to day support of BL Customers.

 

Roles and Responsibility (list in order of importance)

  • Deliver standard Product onboarding components for Customer Team onboarding program.
  • Partner with Readiness Integration Manager and Senior Solution Manager Product to develop and deliver targeted Product Release Training for ICs, CSMs, Support, and SCs
  • Provide advanced Product upskilling to existing Customer Team practitioners and managers
  • Partner with Readiness Integration Manager to support acquisition product integration and continued product launches (including documentation)
  • Share with Customer Team Leaders forecasted product updates/enhancements in order to determine if there are process changes required for how the team engages with customers.
  • Develop and maintain product enablement programs and activities for customer-facing roles that ensure consistency of understanding of BlackLine’s products’ value, functionality, and differentiators
  • Collaborate with Solutions Management, the Global Training and Education team, and SMEs to contextualize ongoing product development and functionality to develop relevant enablement materials
  • Provide updates, training, and enablement on new product releases in collaboration with Readiness Integration Manager, Solutions Management, the Global Training and Education team, and SMEs
  • Partner with key stakeholders to identify learning objectives and skills gaps
  • In partnership with the GTM Enablement organization, determine required resources needed to execute on training strategies
  • Foster and lead a culture of continuous improvement.
  • Align Product enablement activities with key internal and external events.
  • Measure and report on the effectiveness of Product enablement programs and initiatives.
  • Perform other duties as assigned.

 

Required Qualifications

Years of Experience in Related Field: 4+ years of Customer Teams implementation and/or training/enablement experience with an enterprise Cloud applications provider. Experience serving customers teams delivering software products or Support.

Education: Bachelor’s degree or the equivalent work experience

Technical/Specialized Knowledge, Skills, and Abilities:

  • Experience with Cloud software implementation Support delivery.
  • Training facilitation skills
  • Salesforce chat, mail, and knowledge base.
  • Proficient with Microsoft Office Suite (Word, Excel, PowerPoint, and Project).
  • Knowledge of the Customer team technology stack (Financial Force, Salesforce.com, SmartSheet, etc)
  • Familiarity with the software development lifecycle and product release schedules

Other:

  • Excellent cross-functional leadership skills and the ability to initiate and build relationships with people in an open, friendly, and accepting manner.
  • Ability to translate concepts, summarize, and communicate complex ideas, and clearly articulate business value with a good sense of how Support professionals think, operate, and absorb training.
  • Ability to influence without direct authority or responsibility.
  • Adaptable and able to adjust to multiple demands, shifting priorities, ambiguity and rapid change. Able to prioritize these demands and gain buy-in or direction with sales and GTM stakeholders.
  • Excellent ability to command a classroom of Support Teams or Managers, both live and in a virtual training environment; facilitation skills in an adult learning environment
  • BlackLine product knowledge
  • Effective relationship building skills

 

 

Preferred Qualifications

  • Support training/enablement experience
  • Experience with enablement related to financial applications is highly preferred.
  • Experience with Docebo learning management system (LMS)
  • Understanding of accounting and finance concepts and terminology
  • Knowledge of and experience applying Adult Learning Principles in corporate learning

 

Working Conditions

Work is primarily sedentary in nature; no special demands required.

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Where we are

BlackLine’s headquarters feature open work stations, informal lounge areas, a game room, a music room, quiet pods, training areas, and more.

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • C#Languages
    • JavaLanguages
    • JavascriptLanguages
    • SqlLanguages
    • TypeScriptLanguages
    • ReactLibraries
    • ASP.NETFrameworks
    • HadoopFrameworks
    • SparkFrameworks
    • SpringFrameworks
    • Google CloudFrameworks
    • NiFiFrameworks
    • HiveFrameworks
    • Microsoft SQL ServerDatabases
    • MongoDBDatabases
    • MySQLDatabases
    • OracleDatabases
    • PostgreSQLDatabases
    • BasecampManagement
    • ConfluenceManagement
    • JIRAManagement
    • DriftCRM
    • LinkedIn SalesNavigatorCRM
    • SalesforceCRM
    • Salesforce CPQCRM
    • WrikeCRM
    • GainsightCRM
    • MarketoLead Gen
    • LushaLead Gen
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What are BlackLine Perks + Benefits

BlackLine Benefits Overview

BlackLine believes in providing the best possible service to its clients, and that starts with offering amazing perks to its employees. These perks include 100% coverage for healthcare, vision, and dental, 401(k) matching, ESPP, food, drinks, games, and so much more!

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Unconscious bias training
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
At BlackLine, we feel that paying 100% of our employees’ health benefits is 100% the right thing to do. Medical, dental, and vision are taken care of by the company.
Life Insurance
Pet Insurance
Wellness Programs
Team workouts
BlackLine has been offering company wide virtual fitness classes such as, Aerobics and Yoga!
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
BlackLine provides employees with a 401(k) matching plan.
Company Equity
Employee Stock Purchase Plan
BlackLine offers and Employee Stock Purchase Plan with the ability to buy stock at a discounted price.
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
BlackLine hosts company outings several times per year.
Game Room
Our game room includes Ping Pong, Pool Table and Video Games.
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
We offer employees free on-site garage parking.
Fitness Subsidies
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Lunch and learns
Promote from within
Time allotted for learning
Online course subscriptions available
Customized development tracks

Additional Perks + Benefits

We’re better together and know that amazing individuals make amazing teams. We also know that we bond through socializing and shared experiences. That’s how teams gel and support each other.

So, we like to play games together: table tennis, poker, and video games. We encourage company sports leagues and fitness groups. We relax with happy hours and team get-togethers, and we never let a holiday season go by without a celebration.

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