NEXT is a venture-backed company boldly taking on the challenge of digitizing the $800B freight trucking industry. Our technology is transforming the way shippers and truckers engage and communicate by creating a platform where shippers can instantly find truckers with capacity and have real time tracking updates and transparency with the movement of their freight throughout the entire shipping process.

NEXT was founded by Lidia Yan and Elton Chung with over 20 + years of experience in logistics and technology. We have raised a total of $125M from investors like Sequoia and Brookfield. We have assembled a team with experience from companies such as Airbnb, Uber, Amazon, Snap, Kareo, GoFundMe, CH Robinson and JB Hunt. Come join us as we innovate the transportation industry.

Next Trucking is hiring an Operations Representative which will work closely with outside trucking customers and internal departments to develop a schedule for the delivery of product through our NEXT app.

What You'll Do

• Monitor shipments to ensure on-time delivery
• Work with proprietary software to facilitate business needs
• Work with account managers to allow for account growth and assist in operations
• Work with drivers to solve issues in real time
• Work with customers and drivers to schedule and manage pickup and drop off appointments
• Manages relationship with all carriers/customers
• Provide backup as support to dispatch department
• Continue to develop business relations with customers and carriers/drivers
• Assist with the communications with customers, carriers/drivers
• Tracking, Tracing and maintenance of PODs in the Next System
• Keep track of trucks via online tracking system
• Follow up with drivers/carriers to submit offers through app/website

What You'll Need to Have

• Customer service experience helpful
• LTL knowledge is a plus
• Strong verbal and written communication skills
• Works well with change
• Bilingual applicants a plus but not required
• Assertive, take charge attitude, with sense of ownership
• Passion for technology
• Ability to multi-task with a sense of urgency

What You'll Receive

• Competitive salary
• Paid holidays and personal time off
• Medical, dental, and vision benefits available
• Company-paid life insurance
• 401K w/ company match

NEXT is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by emailing [email protected].

To all recruitment agencies: NEXT does not accept agency resumes. Please do not forward resumes to our jobs alias, NEXT employees or any other organization location. NEXT is not responsible for any fees related to unsolicited resumes.