Onboarding Project Manager at NEXT Trucking

| El Segundo
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About NEXT Trucking:

Headquartered in “Silicon Beach” El Segundo, CA, NEXT is a company driven by a commitment to providing world-class service to shippers and truckers alike. We’re on a mission to solve a trillion-dollar puzzle and offer painless freight.

Armed with experienced professionals from Amazon, Google, Facebook, Snap, and Twilio, NEXT is seeking change agents who are excited to make a meaningful impact on an industry driving the U.S. economy. Forbes included us on its 2019 Next Billion-Dollar Startups list, and we’ve been recognized as one of Built in LA’s Best Small Companies to Work For and 50 Startups to Watch. NEXT is venture-backed by leaders such as Brookfield Ventures, GLP and Sequoia Capital.

We are passionate entrepreneurs, creative thinkers, and decision-makers who will transform the freight transportation industry with modern technology. We create delightful product experiences that enable freight to move effortlessly, solving complex problems for our shippers and carriers.  We collaborate with some of the best designers, engineers, and business partners to achieve our goals.

Are you NEXT?

About The Role

In this position you will be responsible for directing the overall operation of the on-boarding team. Manages the activities of the On-boarding Team ensuring that all new clients are transitioned to NEXT accurately and timely. Manages the total client set up ensuring all clients are set up accurately and timely. Maintains working relationships with sales, client, operations, and other groups as required. 

Develops and implements business policy and planning statements related to all implementation activities. Works with the General Manager in analyzing, forecasting, and planning of the annual volume capacity. Serves as the senior resource in providing leadership for resolving matters relative to the on-boarding function.

What You’ll Do:

  • Leader of the client onboarding team, responsible for clean handoff from our sales team to operations team 
  • Responsible for handling and supporting all new clients during the onboarding process.
  • Ensure 100% customer satisfaction with Next products and services
  • Lead discussions via onboarding calls, service chats and onboarding emails.
  • Gather and document client business needs and technical requirements.
  • Work as a liaison between clients and functional teams.
  • Troubleshoot and provide solutions before, during and after implementation.
  • Manage all product related questions with clients.

What You’ll Have:

  • Minimum 5-6 yrs of onboarding, training and customer support experience
  • Experience in trucking logistics 
  • Excellent verbal and written communication skills with great attention to detail
  • Ability to quickly learn, understand, and explain technical information
  • Experience with Salesforce and project management tools 
  • Desire and ability to take ownership of client's issues through resolution
  • Excellent time management and organization skills
  • Ability to work in a fast-paced environment and meet project deadlines
  • Demonstrated ability to document work in progress; make recommendations to manage change and setbacks
  • Ability to set partner expectations, manage escalations and communicate with tact and authority
  • Ability to frame and solve problems with limited information and guidance
  • Dependable with strong follow through skills
  • Ability to handle difficult partner interactions with maturity, professionalism and poise
  • Highly developed verbal, written and interpersonal skills required

Education

  • Bachelor’s Degree

 What You’ll Receive:

  • Competitive Base Salary + Equity
  • Full Medical, Dental and Vision Benefits
  • 401K w/ company match
  • Vacation and Holidays
  • Fun perks: open office, dog-friendly, unlimited snacks, and monthly catered lunches!
  • Join a rapidly growing technology company disrupting the trucking industry

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • GraphQLLanguages
    • ReactLibraries
    • ReduxLibraries
    • AngularJSFrameworks
    • Node.jsFrameworks
    • SpringFrameworks
    • MySQLDatabases
    • RedisDatabases
    • Google AnalyticsAnalytics
    • OptimizelyAnalytics
    • IllustratorDesign
    • PhotoshopDesign
    • AsanaManagement
    • ConfluenceManagement
    • TrelloManagement
    • HubSpotCRM
    • SalesforceCRM

Location

Our HQ is located in the heart of Silicon Beach with amenities like an outdoor patio, an on-site gym, and cold brew coffee & kombucha on tap.

An Insider's view of NEXT Trucking

What’s the vibe like in the office?

“If I were to describe the vibe in one word it would be grit. Everyone here comes into the office ready to learn and band together to solve the complex problems that our drivers face everyday.”

Steven

Senior Product Manager

What's the biggest problem your team is solving?

“The challenges truck drivers face, are the challenges we are dead set on solving. For far too long, drivers have been forced to deal with the inefficiencies of an archaic, tech-devoid industry. We exist to give drivers the tools to manage their workday, exceed their income goals, and run and grow their business efficiently."

Roy

Product Marketer

What are some things you learned at the company?

"I’ve been able to hone my coding skills while working with a multi-national team to achieve success in the logistics industry."

David

Accounting Operations Manager

What is your vision for the company?

"We are committed to a greener future, using technology to limit idling and deadhead in order to reduce carbon emissions at the Ports of LA and LB."

Ashley

Director of Product Management

What makes someone successful on your team?

"If you want to solve insanely complex design problems in the logistics industry, this is the place! As product design team grows, we are looking for individuals who wear different hats- you are capable of zooming out to get a big picture view of the entire process, and doesn't scared of rolling up the sleeve and dive into some messy details."

Michelle

Senior Product Designer

What are NEXT Trucking Perks + Benefits

NEXT Trucking Benefits Overview

Competitive base salary, bonus + equity
Full medical, dental and vision benefits 401k w/ company match
Vacation and Holidays
Dog friendly office
Company trips

Culture
Friends outside of work
Intracompany committees
Open door policy
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Highly diverse management team
NEXT's management team is as diverse as our staff and our focus on continuous improvement of our D&I initiatives
Unconscious bias training
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K) Matching
NEXT's 401(k) retirement plan matches up to 5% of their annual base salary, with immediate vesting for matched contributions.
Company Equity
NEXT offers stock options that vest over a three-year period.
Child Care & Parental Leave Benefits
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
NEXT's vacation policy includes two weeks paid time off for all employees and up to three weeks off for tenured employees of five years or longer.
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Company Outings
Game Room
Our game room includes Ping Pong.
Stocked Kitchen
Happy Hours
Happy hours are hosted At team's discretion.
Parking
We offer employees Free on-site garage parking.
Pet Friendly
Fitness Subsidies
NEXT's offers discounted gym membership.
Professional Development Benefits
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