About Ordermark

Ordermark’s mission is to become a trusted partner to restaurants everywhere, offering products and services that help restaurants adapt to changing consumer trends and technology. We pride ourselves in building a team of world-class thinkers and innovators to revolutionize the restaurant industry, empowering our customers to tap into new markets.

Ordermark helps restaurants and virtual kitchens aggregate mobile orders across all the major online ordering service providers into a single dashboard and printer. Powered by Ordermark's leading restaurant technology platform, Nextbite serves the fast-growing food on-demand revolution by empowering existing restaurants everywhere to serve more customers and earn more revenue. Nextbite, creates delivery-only restaurant concepts with high-quality, chef-inspired menus available through delivery apps. This combined offering helps restaurants increase efficiency and grow profits, creating successful food service across the country.

By joining Ordermark you will have a front row seat to the rapidly changing restaurant landscape and the explosive online ordering industry.

About the Role

This person will work closely with the VP of Continuous Improvement, VP of Sales, and VP of Business Development to plan and execute onboarding programs for Enterprise accounts. With the explosion of activity in the ghost kitchen space and the positioning of our company with Ordermark/Nextbite, we are looking for a dynamic, disciplined process-oriented leader to help take us to the next level. We’re on a rocket ship that is accelerating. Our Sales and Biz Dev teams are landing the big whale deals – this position is responsible for coordinating the Company to bring those whales all the way to shore and set up the relationship for long-term success. This is a fantastic opportunity for the right person to get in on the ground floor of a rapidly expanding business.

The impact you will have:

• Develop and nurture relationships with Enterprise Account Managers (EAMs). The EAM owns the long-term Enterprise Account relationship; this position is a planning and support function to launch the account successfully.
• Interface with Sales, the EAM, and any Enterprise Account liaison to identify onboarding goals and timelines and clearly articulate all expectations.
• Partner with Sales and Operations teams as a project manager to develop the scope of work for onboardings and implementations for assigned accounts to ensure onboarding goals and timelines are met.
• Create the project plan for onboarding the account. Obtain buy-in from internal teams that will need to execute.
• Coordinate the roll-out project in close collaboration with the EAM.
• Collaboratively work with internal teams to ensure timely and successful delivery of our solutions according to customer’s needs, objectives, and concerns.
• Prepare cadenced progress reports for leadership review.
• Rapidly escalate issues to various departments and drive to resolution with urgency.
• Demonstrate and display value and products and services to key client stakeholders by identifying operational efficiencies and revenue-generating opportunities.
• Monitor client cases (trends/patterns) and work with internal teams on process improvement to better customer experience.

What you bring to the role:

• 3+ years of proven work experience as an Account Manager, Key Account Manager, Client Services Manager, or relevant B2B client-facing role.
• Demonstrated ability to effectively communicate, present, and influence key stakeholders at all levels.
• Ability to self-manage and work independently in a fast-paced business setting that is rapidly changing.
• Solid experience using CRM tools, Salesforce preferred.
• Experience supporting clients via phone, e-mail, chat, and/or in-person.
• Passion for customer service and ownership of the client experience including comprehensive issue resolution.
• Effective time management including the ability to multi-task, organize and prioritize.
• Familiarity with online restaurant ordering and technology.
• Ability to read, analyze, and interpret information.
• Excellent written and verbal communication skills.
• Follow-through and attention to detail.
• Analytical skills – ability to analyze customer data and provide suggestions on solutions.
• Flexible and agile!
• Bonus points for Slack skills!
• Bonus points for restaurant experience!

What we offer:

• A team that has transitioned to remote work impressively, and remains highly collaborative and connected
• Excellent growth opportunity, and stock options for all full-time employees
• Medical, dental and vision (90% covered by Ordermark; 50% for dependents) - eligible immediately
• Unlimited PTO and paid company holidays
• 401k - eligible immediately
• $60/month reimbursement for online-ordered meals
• Bonusly - a team recognition platform with fun rewards
• We pride ourselves in having a team that promotes diversity, inclusion, leadership, mindfulness, high initiative, energy and passion.

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Ordermark participated in Techstars, Boulder in Spring 2018, and has raised $150 million. We are headquartered in Los Angeles, and are looking to significantly grow our team while continuing to reach restaurants and consumers across the country.

Our team is made up of people from diverse backgrounds, collaborating daily across time zones. We believe cross-pollination is one of the best ways to foster community and new ideas. For that reason we encourage people from all backgrounds to apply to any of our positions.

Thank you for your interest in Ordermark - we’re reviewing impressive candidates every day, and will do our best to reach out to you as quickly as possible!