Integrations Specialist - Activations

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PatientPop is the leader in practice growth with the only all-in-one solution that empowers healthcare providers to improve every digital touchpoint of the patient journey. As experts in the healthcare technology space, PatientPop makes it easy for providers to promote their practices online, attract patients, and retain them for life.

We've grown from a small, scrappy team to a workforce of 500+ driven individuals who are committed to scaling smarter. As we move into our next phase of growth, we're looking for passionate and dedicated people to focus on innovative solutions while ensuring that we maintain a superb customer experience. That, in part, means finding highly qualified candidates who want to invest their energy to align with our company's long-term goals.

Are you ready to really dig into a new role? We're looking for you.


Why you’re important to us:

As an Integrations Specialist, you will be responsible for working with the practice in implementing and supporting the EMR integration as per the customer’s optimal workflow to set them up for success. Both onboarding and troubleshooting an integration will require being proactive and effective in communicating with the customer in a timely manner. Being a team player and collaborating with different departments at PatientPop will be key for the successful implementation of customer integrations. The EMR calendar integrations you implement are a beneficial service we provide resulting in successful practice growth.

How you will contribute:

Increase the number of integrated practices at PatientPop

  • Demonstrate and pitch the value proposition of integrations to our most valued customers. These could be new and existing clients
  • Explain how to drive additional value via integrations and set the client up for success
  • Achieve monthly and quarterly objectives that include the number of activated practices, customer satisfaction, quality of service, and time-to-integrate

Connect all systems to ensure everything is set up and functioning properly 

  • Be comfortable navigating through a customer's computer to help with setting up the integration. You will need to be resourceful and troubleshoot, when needed
  • Understand what each client has purchased and their specific use cases or workflows
  • Recommend ways to streamline their business operations based on how the practice actions things like scheduling appointments 
  • Maintain a good customer experience - proactively Identify solutions to problems and resolutions to roadblocks or challenges that may prevent an integration from being successful
  • Follow best practices to configure accounts based on integration-specific requirements

Communicate with a variety of stakeholders

  • Train each practice on how to use their integration(s), ensuring the practice staff knows how to use the integration properly and what will change about their daily workflow
  • Communicate and walk through the necessary actions the practice needs to complete in order to complete their setup. Identify objections and present solutions to overcome
  • Explain technical concepts in an easy to understand and non-technical way so every client feels comfortable
  • Maintain proactive communication with customers and internal team members to ensure timely integration completion and a solid understanding of the value of our integrations

Learn new processes and evolve

  • PatientPop is always bringing on new EMRs and you will have new processes to learn with each one
  • Take ownership and action to make PatientPop processes better. We have big goals to hit and we cannot get there by continuing to do more of the same
  • Ensure documentation of integrations is up to date and collaborate
  • Contribute feedback during meetings regarding current issues and areas of efficiency improvement for future integrations

Hustle and drive results

  • Hunt for practice activations opportunities and maintain consistent phone outreach to eligible customers
  • Effectively organize and manage your active leads by consistently following up to get the right contact at each practice scheduled for a call
  • Balance multiple projects and ensure accurate completion of activations tasks
  • Drive results under pressure as processes evolve
You will stand out with:
  • A thorough understanding of the principles of best EMR practices
  • Knowledge/Experience in a medical practice with one or more of the following: Athenahealth, Dentrix, Greenway, Allscripts, AdvancedMD, Eaglesoft, eClinicalWorks, ChiroTouch.

PatientPop has one simple mission: help healthcare practices thrive. Our solution is the leading all-in-one practice growth platform that's HIPAA-compliant and helps providers promote their practice online, attract patients, and retain them for life.  Learn more at patientpop.com


We will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavascriptLanguages
    • PHPLanguages
    • PythonLanguages
    • SqlLanguages
    • VueLibraries
    • LaravelFrameworks
    • Node.jsFrameworks
    • MySQLDatabases
    • Google AnalyticsAnalytics
    • AxureDesign
    • InVisionDesign
    • SketchDesign
    • MoqupsDesign
    • Google DrawingsDesign
    • AsanaManagement
    • JIRAManagement
    • TrelloManagement
    • WordpressCMS
    • SalesforceCRM
    • MarketoLead Gen

Location

A block from Ocean Ave., the beach, tons of restaurants and Third Street Promenade: eat, sunbathe, shop -- or do all three -- on your break.

An Insider's view of PatientPop

What’s the vibe like in the office?

There's a lot of chemistry. All of us are, honestly, really good friends. I know that sounds cheesy and everybody probably says that, but we do a lot of fun stuff together outside of work. Those relationships make communication and collaboration that much stronger during work.

Kirsten

Manager of Customer Success

What kinds of technical challenges do you and your team face?

We are currently working on ways to streamline our internal workflows. I love creating and improving our automation tools so that our implementation managers can focus more on their providers and less on the backend.

David

Web Administrator

How does the company support your career growth?

PatientPop allows the flexibility for us (graphic designers) to push our platform's limits and learn how to create within boundaries, which is vital to the success of any artist.

Patric

Sr. Website Designer

What unique initiatives do you have that encourage innovation?

At PatientPop, we’re big believers in transparency. It’s important to Travis and myself that we arm our employees with all of the information they need to make decisions. We empower them to make those decisions autonomously.

Luke

Co-Founder and Co-CEO

What unique initiatives do you have that encourage innovation?

On the engineering team, everyone from interns all the way to a Sr. Engineers are given a lot of autonomy and responsibility. So you’ll notice as early as your first day, you're already working on the product and with the team to get something delivered. That's really unique.

Aashin

VP of Engineering

What are PatientPop Perks + Benefits

PatientPop Benefits Overview

Our healthy work environment demonstrates that we value our team members, and their happiness and well-being contribute to our business success.

Culture
Volunteer in local community
We offer two days of Volunteer Time Off per year.
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
PatientPop has a Women's Resource Group and a Diversity & Inclusion Resource Group
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Unconscious bias training
Diversity manifesto
Someone's primary function is managing the company’s diversity and inclusion initiatives
Diversity Employee Resource Groups
We welcome employees to create, lead or join experience- based Employee Resource Groups. These employee-led ERG's foster unique opportunities to build community and provide support among employees.
Hiring Practices that Promote Diversity
We are an equal opportunity workplace and employer for all. We proudly create and support resources that uplift our employees and we're committed to providing equal opportunities to all people
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Fully paid dental coverage for full-time employees.
Vision Benefits
Fully paid vision coverage for full-time employees.
Health Insurance Benefits
Fully paid healthcare coverage, with premium buy-up options.
Life Insurance
Fully paid life insurance coverage with premium buy-up options.
Wellness Programs
PatientPop provides over 20 partnerships with local studios for employee discounts along with wellness classes onsite!
Team workouts
Mental Health Benefits
We offer 6 flex days that can be used for sick time, mental health, burnout or wellness.
Retirement & Stock Options Benefits
401(K)
Company Equity
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
PatientPop offers 12 weeks of paid paternity leave for primary caregivers.
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Return-to-work program post parental leave
Vacation & Time Off Benefits
Generous PTO
Three weeks paid time off for all employees, 6 flex days and four weeks for tenured employees of three years or longer. We also provide a $1500 vacation stipend at your fourth anniversary!
Paid Volunteer Time
We encourage employees to give back and offer 16 hours of paid volunteer per year.
Paid Holidays
10 paid holidays
Paid Sick Days
We offer Flex days that can be used for sick time/wellness/personal time off, volunteer time off or personal cultural holidays at the employee's discretion and in coordination with their manager.
Perks & Discounts
Casual Dress
Commuter Benefits
PatientPop offers free parking, metro memberships, Uber, and scooter credits to make sure you can get to/from work with ease.
Company Outings
Stocked Kitchen
Some Meals Provided
Catered lunch on Thursdays.
Happy Hours
Parking
Pet Friendly
Recreational Clubs
including ChefPop (cooking), PatientPop Speaks (public speaking club), FútbolPop (Soccer)
Relocation Assistance
Fitness Subsidies
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Our mentorship program includes 1-to-1 program.
Time allotted for learning
Online course subscriptions available
Customized development tracks

Additional Perks + Benefits

As a company we share common values of honesty and accountability. We’re mentors and team players who believe that happy employees support one another at all levels of the business. Leadership sets the tone for an organization, and we focus on fostering a positive, collaborative environment.

Our people are at the core of our strategy, so it’s our mission to attract and retain the very best talent in the industry. We implement world class training for our teammates and next generation of leaders, and create a transparent performance management system that rewards exceptional performance.

Our healthy work environment demonstrates that we value our team members, and their happiness and well-being contributes to our business success.

Here’s a quick look at a few of our many perks:

Paid time off:
Three weeks of paid vacation
Paid Volunteer Time off
Employee Anniversary Awards such as PatientPop swag, birthdays off, a vacation stipend and additional PTO at anniversary milestones.

Professional Development:
PatientPopTalks - Speaker series that brings new conversations and discussion topics regarding technology, design, healthcare, business trends, etc.
PatientPop University
Employee and manager mentor program

Employee Wellness:
100% Fully paid health care, dental and vision plans for employees
Weekly wellness events including in office massages, meditation, yoga, pilates and more
Sponsored team sports like volleyball, softball, basketball and a running club

Office Perks:
Dog-friendly workplace; you can bring your best friend to the office (every day is a great day with our furry friends running around)
Weekly catered lunches
Kombucha and cold brew coffee on tap
Delicious snacks stocked daily, including local, organic produce
Flats of La Croix in every flavor

Team Building:
Team events including trivia night, board game night, baseball games, beach days
Community volunteer events including paid volunteer time off days
Ping pong tournaments (our CEOs play, too)
Regular themed company happy hours
Monthly birthday celebrations

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