FloQast
Los Angeles, CA

Integration Specialist

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FloQast is fanatic about the success of our clients, and the Product Support team owns several internal and external initiatives that deliver on our promise to put customers first. The Integration Specialist serves a critical role on the Product Support team, working directly with FloQast clients to consult on best practices and troubleshoot issues related to ERP, SFTP, Cloud Storage, and SSO systems. Providing support for these integration partners is a core philosophy of our team; our client’s success in FloQast is contingent on their success on the integrated platforms, so we own support for these platforms as if they were our own. This team member will regularly collaborate with the core Product Support team, Implementation team, Customer Success Management, InfoSec, Sales, R&D, and IT departments at FloQast. 

Responsibilities Include:

  • Assist FloQast customers all the way from the sales cycle to the implementation process to post go-live software usage by interfacing with end-users and their IT departments.
  • Take ownership of Zendesk tickets that pertain to advanced integrations.
  • Take ownership of and/or support Customer Success peers on special projects pertaining to integrations.
  • Consult clients on permission/setup requirements for their ERP (NetSuite, Intacct, Quickbooks Online), assist with token-based authentication, and troubleshoot/resolve errors and unexpected behaviors between FloQast and client’s ERP.
  • Consult clients on setup/security practices for their Cloud Storage environment (OneDrive, Box, Dropbox, Google Drive/Team Drive, Egnyte), and troubleshoot and resolve Cloud Storage errors or unexpected behaviors during setup process and after go-live.
  • Consult clients on setup/security practices for their Single Sign On provider (Okta, Azura, OneLogin, Google, Custom SAML), and troubleshoot/resolve SSO errors after go-live.
  • Maintain/update FloQast’s technical guides for third-party integrations, and author new documentation when necessary.
  • Assist Sales Engineering and InfoSec team with completion of Security Questionnaires and other RFP’s from prospective and current customers.
  • Any other duties or tasks that may be assigned to help the Company meet its goals.

Desired Qualities and Skills:

  • 1-5 years of experience required in IT, Business Systems, or similar role.
  • Associates or Bachelors Degree in IT or related field, or equivalent work experience preferred.
  • Experience utilizing and/or administering NetSuite or Intacct, or similar cloud-based ERP preferred.
  • Experience utilizing and/or administering a cloud storage system to an internal or external team (any combination of OneDrive, Box, Dropbox, Google Drive, Google Team Drive, Egnyte preferred).
  • Familiarly with administering a Single Sign On provider to a team, or familiarity with SAML 2.0 in general, preferred.
  • Familiarity with API integrations and OAuth2.0 protocol preferred.
  • Excellent verbal and written skills to be able to assist customers over email/screenshare/phone.
  • Logical thinker & strong problem solving/troubleshooting skills.
  • Excellent interpersonal communication skills with the ability to communicate technical issues to a technical and non-technical audience.
  • Strong record keeping and documenting capabilities.
  • Time management – ability to organize and manage multiple priorities and meet deadlines.
  • Highly motivated, positive, independent, and result driven with a desire and ability to learn advancing technologies.

About FloQast www.floqast.com


Recognized as a 2020 Technology Fast 500 by Deloitte, FloQast is the leader in accounting workflow automation created by accountants for accountants to work smarter, not harder. The cloud-based, AI-enhanced software is trusted by more than 1,000 accounting teams, including those at Lyft, Twilio, Instacart, Zoom and The Golden State Warriors—and proud to be rated #1 across all user review sites. By automating common accounting workflows and helping to streamline and make them more efficient, FloQast is the place where accounting teams want to work so they can focus on what matters most, even when that’s just going home on time. Whether automating reconciliations, documentation requests or other workflows such as the month-end close, financial reporting or payroll, FloQast enhances the way accounting teams already work to help them work smarter. Learn more at floqast.com.


- 2021 Silver Stevie Award winner for Customer Service Department of the Year!


- We are fanatics about the success of our customers. Check us out on G2 Crowd


- We are equally fanatic about creating and maintaining a fabulous culture of support and success for all employees. Check us out on Glassdoor


- We are moving quickly and there is a huge upside opportunity in terms of career growth


- FloQast offers competitive compensation, stock options, full benefits, and a positive and supportive work environment


- Named among Best Places to Work by LA Business Journal in 2020, 2019, 2018 and 2017


- Ranked #10 on The SaaS 1000


FloQast, Inc is committed to operating fair and unbiased recruitment procedures allowing all applicants an equal opportunity for employment, free from discrimination on the basis of religion, race, sex, age, sexual orientation, disability, color, ethnic or national origin, or any other classification as may be protected by applicable law. We aim to recruit the right people for the jobs we have to offer, and to assess applications on the basis of relevant skills, education, and experience. We welcome people of different backgrounds, experiences, abilities and perspectives. We are an equal opportunity employer and strive to provide a professional and welcoming workplace for all employees.

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What are FloQast Perks + Benefits

FloQast Benefits Overview

FloQast offers a range of employee benefits including: competitive compensation, stock options, 100% employer paid Medical, Dental, Vision plans for employees and their families, Group Life Insurance, Short Term and Long Term Disability, Flexible Spending Account, unlimited vacation, fun social events. access to free online therapy and a positive and supportive work environment.

Culture
Volunteer in local community
FloQast partners with Big Brothers Big Sisters of LA for a mentorship program with local at-risk high school youth. We invite our employees to volunteer as "Bigs" in the program.
Partners with nonprofits
FloQast has partnered with Holiday Heroes, a Chicago based charity, to launch the Los Angeles chapter. Holiday Heroes partners with local hospitals to provide parties for terminally ill children.
Open door policy
OKR operational model
Team based strategic planning
Pair programming
Open office floor plan
Flexible work schedule
Remote work program
FloQast's Employee Choice policy allows employees to choose to be hybrid or remote!
Diversity
Dedicated diversity and inclusion staff
Highly diverse management team
Mandated unconscious bias training
Our recruiting team offers an unconscious bias training for all employees who participate in the interview process to help make the candidate experience fair.
Mean gender pay gap below 10%
Diversity employee resource groups
FloQast has 5 Employee Resource Groups (so far!) where our employees can join and build a community with each other and share resources.
Hiring practices that promote diversity
Applicants can submit anonymous demographic data during the application process which HR monitors for a diverse pipeline and to ensure candidates are being treated equitably in each interview stage.
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
A Medical and Dependent Care FSA is offered to all US employees.
Disability insurance
FloQast offers fully paid Short Term and Long Term Disability plans to US employees.
Dental insurance
FloQast pays 100% of Dental Insurance premiums for employees and their families.
Vision insurance
FloQast pays 100% of Vision Insurance premiums for employees and their families and offers a buy-up plan if desired.
Health insurance
FloQast pays 100% of Medical Insurance premiums for employees and their families and offers a buy-up plan if desired.
Life insurance
FloQast offers free Group Life Insurance and the option to purchase more out of pocket if desired.
Pet insurance
FloQast offers a discount on Pet Insurance as well as a plan that offers discounts and savings on vet care, prescriptions and preventative care.
Wellness programs
Team workouts
FloQast provides virtual Yoga to our employees!
Mental health benefits
Free access for all Employees and their dependents to Talkspace, an online therapy platform.
Financial & Retirement
401(K)
Company equity
Performance bonus
Charitable contribution matching
Child Care & Parental Leave Benefits
Childcare benefits
FloQast subsidizes the use of the baby bassinet SNOO for new parents, it helps buy back at least 1 hour of sleep per night with a newborn.
Generous parental leave
FloQast provides 16 paid weeks to birthing parents and 12 weeks paid weeks to non-birthing parents for Parental Leave.
Family medical leave
FloQast follows state and federal law in regards to job protected leave.
Adoption Assistance
FloQast provides 12 weeks paid weeks to non-birthing parents for Parental Leave.
Return-to-work program post parental leave
Company sponsored family events
FloQast hosts virtual events for employees with children ranging from petting zoos to craft classes.
Vacation & Time Off Benefits
Unlimited vacation policy
Generous PTO
Paid volunteer time
FloQast has partnered with Big Brothers Big Sisters of Los Angeles to provide a virtual workplace mentoring program to at-risk youth in the Los Angeles, CA area.
Paid holidays
Paid sick days
Office Perks
Company-sponsored outings
Free snacks and drinks
Some meals provided
Company-sponsored happy hours
Onsite office parking
Ample parking is available at our physical locations.
Recreational clubs
Relocation assistance
Fitness stipend
Home-office stipend for remote employees
Remote employees are provided with reimbursement limits to purchase certain office equipment for their at home workspace.
Professional Development Benefits
Job training & conferences
Lunch and learns
FloQast hosts a Quarterly Lunch and Learn where all Department Heads will present on their team initiatives, goals, accomplishments and provide insight into how their input affects company operations.
Promote from within
Continuing education stipend
Paid industry certifications

Additional Perks + Benefits

Competitive compensation; Medical, Dental, Vision 100% employer paid for Employees, Spouse and Dependents!; Group Life, Short Term and Long Term Disability at no cost to Employees; Flexible Spending Account (FSA); Fast growth and opportunity for career growth; Positive and supportive work environment; We're always looking for more ways to enhance employee benefits as we grow as a Company!

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