Integration Specialist

| Santa Monica

PatientPop is the first practice growth platform for healthcare providers — transforming the way every doctor promotes and advances his or her practice. One way PatientPop is aiming to increase the efficiency of the front office is by developing integrations with popular Electronic Medical Record (EMR) Software, which will allow them to seamlessly manage the new PatientPop product and EMR dashboards that they are already used to. This will allow PatientPop to sync practice management data to and from the practice’s EMR.

As an Integrations Specialist, you will be responsible for working with the practice in implementing and supporting the EMR integration as per the customer’s optimal workflow to set them up for success. Both onboarding and troubleshooting of an integration will require being proactive and effective in communicating with the customer in a timely manner. This person must be a team player, as communicating with different departments at PatientPop will be key for the successful implementation of customer integrations and will ideally have experience working with providers and different types of healthcare practices. If you’re excited about providing a world-class customer experience, managing multiple project integrations at once, and want to be a part of a fast growing startup, apply today!

Responsibilities:

  • Work closely with implementation/account managers on customer-specific integrations
  • Proactively reach out and explain the value of integration opportunities with eligible customers
  • Proactively communicate with customers and internal team members to ensure timely integration completion.
  • Provide world-class customer service for assigned EMR calendar integration accounts.
  • Troubleshoot problems with live EMR calendar integrations and resolve any related customer issues.
  • Support both customers or internal teams with technical integration issues and/or questions.
  • Mentor internal teams regarding setup and development of current/future integrations.
  • Meet minimum productivity goals outlined quarterly and proactively communicate plans to achieve those goals on 1:1s
  • Learn calendar functionality and booking process per EMR calendar integration.
  • Contribute feedback during meetings regarding current issues and areas of efficiency improvement for future integrations.

Desired Skills and Experience:

  • College degree, preferably in business, communications or marketing, or equivalent education and work experience in the healthcare technology field.
  • At least 2 years experience in a customer facing position, preferably in a role focused on Electronic Health Records implementations/integrations.
  • Knowledge of medical terminology and understanding of patient appointment booking workflow
  • Outstanding analytical, problem-solving, organization and multitasking skills.
  • Customer oriented, "owns" the customer's problems, troubleshoots, and is able to solve inquiries.
  • Proven ability to drive results under pressure and in the face of ambiguity.
  • Skilled communicator, both verbal and written.
  • Have a thorough understanding of the principles of best EMR practices.
  • Ability to work with minimal supervision, including attempting to solve problems before asking for assistance.
  • You will indirectly influence other teams within the organization to ensure customer retention.
  • You flourish in a high growth tech environment where change is constant.

Nice to haves:

  • Health Care Experience
  • Technical Capacity
  • SaaS Industry Experience
  • Sales Experience
  • Account Management/Implementation Experience
  • Knowledge/Experience with one or more of the following: Athenahealth, Dentrix, Greenway, Allscripts, AdvancedMD, Eaglesoft, eClinicalWorks, ChiroTouch.

Perks and benefits:

  • We offer a fun startup environment and an exceptional learning opportunity.
  • Competitive compensation.
  • An opportunity to get in on the ground floor of our rapidly growing company!
  • Health, dental and vision insurance.
  • An incredible team of smart and supportive people.
  • Dog friendly, catered lunches, Ping pong tournaments and more!

We will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws , including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. 

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavascriptLanguages
    • PHPLanguages
    • PythonLanguages
    • Google AnalyticsAnalytics
    • AxureDesign
    • InVisionDesign
    • SketchDesign
    • MoqupsDesign
    • Google DrawingsDesign
    • JIRAManagement
    • TrelloManagement
    • WordpressCMS
    • SalesforceCRM

Location

A block from Ocean Ave., the beach, tons of restaurants and Third Street Promenade: eat, sunbathe, shop -- or do all three -- on your break.
214 Wilshire Blvd, Santa Monica, CA 90401

Insider's spotlight

What’s the vibe like in the office?

There's a lot of chemistry. All of us are, honestly, really good friends. I know that sounds cheesy and everybody probably says that, but we do a lot of fun stuff together outside of work. Those relationships make communication and collaboration that much stronger during work.

Kirsten

Manager of Customer Success

What kinds of technical challenges do you and your team face?

We are currently working on ways to streamline our internal workflows. I love creating and improving our automation tools so that our implementation managers can focus more on their providers and less on the backend.

David

Web Administrator

How does the company support your career growth?

PatientPop allows the flexibility for us (graphic designers) to push our platform's limits and learn how to create within boundaries, which is vital to the success of any artist.

Patric

Sr. Website Designer

What unique initiatives do you have that encourage innovation?

At PatientPop, we’re big believers in transparency. It’s important to Travis and myself that we arm our employees with all of the information they need to make decisions. We empower them to make those decisions autonomously.

Luke

Co-Founder and Co-CEO

What unique initiatives do you have that encourage innovation?

On the engineering team, everyone from interns all the way to a Sr. Engineers are given a lot of autonomy and responsibility. So you’ll notice as early as your first day, you're already working on the product and with the team to get something delivered. That's really unique.

Aashin

Director of Engineering

What are PatientPop Perks + Benefits

Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Pet Friendly
Recreational Clubs
Fitness Subsidy
Professional Development Benefits
Job Training & Conferences

Additional Perks + Benefits

As a company we share common values of honesty and accountability. We’re mentors and team players who believe that happy employees support one another at all levels of the business. Leadership sets the tone for an organization, and we focus on fostering a positive, collaborative environment.

Our people are at the core of our strategy, so it’s our mission to attract and retain the very best talent in the industry. We implement world class training for our teammates and next generation of leaders, and create a transparent performance management system that rewards exceptional performance.

Our healthy work environment demonstrates that we value our team members, and their happiness and well-being contributes to our business success.

Here’s a quick look at a few of our many office perks:

Paid time off:
Three weeks of paid vacation
Paid Volunteer Time off
Employee Anniversary Awards such as PatientPop swag, birthdays off, a vacation stipend and additional PTO at anniversary milestones.

Employee Wellness:
100% Fully paid health care, dental and vision plans for employees
Weekly wellness events including in office massages, meditation, yoga, pilates and more
Sponsored team sports like volleyball, softball, basketball and a running club

Office Perks:
Dog-friendly workplace; you can bring your best friend to the office (every day is a great day with our furry friends running around)
Weekly catered lunches
Kombucha and cold brew coffee on tap
Delicious snacks stocked daily, including local, organic produce
Flats of La Croix in every flavor

Team Building:
Team events including trivia night, board game night, baseball games, beach days
Community volunteer events including paid volunteer time off days
Ping pong tournaments (our CEOs play, too)
Regular themed company happy hours
Monthly birthday celebrations

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