Implementations Consultant
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Responsibilities:
- Lead multiple concurrent implementation projects with little supervision
- Act as project manager to drive all implementations to completion
- Responsible for thorough documentation throughout the implementation to include billable hours, Salesforce notes/documentation, expense management, etc.
- Ensure all key stakeholders are accurately aware of progress and next steps in a real-time manner
- Train and advise clients to properly use appropriate products to best fit their individual needs based on best practices and use cases
- Ability to obtain buy-in from clients on features and functionality of BlackLine products
- Offers recommendations for improving performance gaps and system options to increase efficiencies and achieve best practice standards
- Provides ongoing training to clients, either onsite or via WebEx, throughout the implementation and once products have been fully implemented
- Responsible for maintaining the highest level of knowledge related to all BlackLine products, including mastering new functionality as it is introduced throughout the product lifecycle
- Able to assess and troubleshoot/test BlackLine products during the implementation cycle
- Responsible for setting proper expectations with clients
- Collaborates and contributes to team goals and successes
- Acts in a professional manner at all times, with clients, stakeholders and team members
- Able to interact and collaborate with all levels of staff in internal support groups including Sales, Tech Ops, Support, Training, Customer Success, etc.
- Consistently follow all internal policies and procedures
Qualifications:
- Bachelor's degree and 6+ years' of work experience
- Demonstrated strong technical problem-solving skills required
- Knowledge of accounting terminology
- Superior communication skills, both verbal and written; must be able to communicate effectively with all levels of contacts in a particular organization (support staff to VPs and Controllers)
- Experience in a client facing role
- Previous project management experience
- Previous implementation experience
- Knowledge of MS Office, MS Project, Salesforce, Accounting software
- Must be able to prioritize with competing priorities
- Self-starter
- Organized
Required:
- Two plus years of experience in the audit/accounting industry preferred
- Software background preferred
- Technology background/experience preferred
- Accounting degree/CPA preferred
- Approximately 30% travel required
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