Responsibilities:

• Lead multiple concurrent implementation projects with little supervision
• Act as project manager to drive all implementations to completion
• Responsible for thorough documentation throughout the implementation to include billable hours, Salesforce notes/documentation, expense management, etc.
• Ensure all key stakeholders are accurately aware of progress and next steps in a real-time manner
• Train and advise clients to properly use appropriate products to best fit their individual needs based on best practices and use cases
• Ability to obtain buy-in from clients on features and functionality of BlackLine products
• Offers recommendations for improving performance gaps and system options to increase efficiencies and achieve best practice standards
• Provides ongoing training to clients, either onsite or via WebEx, throughout the implementation and once products have been fully implemented
• Responsible for maintaining the highest level of knowledge related to all BlackLine products, including mastering new functionality as it is introduced throughout the product lifecycle
• Able to assess and troubleshoot/test BlackLine products during the implementation cycle
• Responsible for setting proper expectations with clients
• Collaborates and contributes to team goals and successes
• Acts in a professional manner at all times, with clients, stakeholders and team members
• Able to interact and collaborate with all levels of staff in internal support groups including Sales, Tech Ops, Support, Training, Customer Success, etc.
• Consistently follow all internal policies and procedures

Qualifications:

• Bachelor's degree and 6+ years' of work experience
• Demonstrated strong technical problem-solving skills required
• Knowledge of accounting terminology
• Superior communication skills, both verbal and written; must be able to communicate effectively with all levels of contacts in a particular organization (support staff to VPs and Controllers)
• Experience in a client facing role
• Previous project management experience
• Previous implementation experience
• Knowledge of MS Office, MS Project, Salesforce, Accounting software
• Must be able to prioritize with competing priorities
• Self-starter
• Organized

Required:

• Two plus years of experience in the audit/accounting industry preferred
• Software background preferred
• Technology background/experience preferred
• Accounting degree/CPA preferred
• Approximately 30% travel required