Tapcart makes mobile shopping app easy, fun and attainable for every brand.

The world of shopping will one day be powered entirely by mobile, made possible by our products, team and vision.

We are inspired by the future of mobile. We work to inspire that future.

As the market leader in mobile commerce, we focus on providing great experiences for our customers and for mobile shoppers worldwide. Our platform powers the mobile apps of some of the largest shopping brands, including Fashion Nova, Chubbies, The Hundreds and many more.

Tapcart is trusted by over 20,000 brands to launch and manage their mobile apps. We were recently featured at Google I/O, Shopify UNITE and in The Verge.

 As an Implementation Specialist you’ll be responsible for deploying beautiful, high performing mobile apps on the Tapcart platform for our customers. Essentially you will be setting our customers up for success and delivering on the intended results they purchased. This role works closely with the Customer Success team making sure the customers are happy and healthy.

Requirements:

• 3+ years in Customer Success, Sales, or other related client-facing roles
• Ability to articulate the value that customers receive from Saas solutions
• Demonstrated experience in onboarding and retaining a portfolio of customers
• Ability to manage conflict and deal with difficult discussions
• Experience working cross-functionally with product, implementation and sales teams.

What you'll be doing:

• Working with customers at the beginning of their journey to build beautiful, high performing e-commerce mobile applications
• Advising customers the best practices in design, communication, and mobile app strategy as it pertains to the Tapcart platform
• Communicating with clients via chat, email and phone
• Working closely with sales to ensure a smooth post sale hand off
• Hold a regular cadence of meetings with customers until their apps are deployed and they are ready for handoff to their account manager
• Performing quality assurance on each app prior to launch and making recommendations for change if needed
• Develop a deep understanding of our technology

Bonus Qualifications:

• Experience in e-commerce SaaS platforms such as Shopify, Magento, BigCommerce
• Apple and Google developer experience
• Startup experience
• Tech savvy and forward thinking
• Multi lingual

Who we are.

We are a well funded, young and growing startup located in sunny Santa Monica, CA 🏖. Our team and culture are very important to us and as such, we aim to make coming to work fun, challenging and rewarding. We know that doing great work depends on showing up with creative solutions to face our many upcoming challenges. It all starts with having good people, and helping them grow both personally and professionally. We can't wait to hear how your unique skills and personality will add to our company and culture.

Learn more about who we are and what we offer on our careers page.