Implementation Specialist

| Greater LA Area
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Cloudvirga is seeking an exceptional Implementation Specialist to join our growing team in Orange County! The Implementation Specialist will work closely with customers and internal Cloudvirga teams and function as a subject matter expert for a specified set of products and services being offered. They will act as a solution architect for the design of customer workflows, facilitate the desired system requirements, and provide guidance to the customer throughout the life of the implementation process. They will provide project leadership to customers with the goal of efficiently driving the best practice implementation cycle for deploying our Digital Mortgage POS solution.


What you’ll do:

  • Work with customers to receive, document and prioritize incoming feature/ enhancement/ project requests
  • Translate internal product documentation, technical-speak and troubleshooting steps for business users, in preparation for CV deployments
  • Work closely with the Customer Support team for the complete resolution of client issues
  • Build sustainable relationships and trust with customer accounts through open and interactive communication 
  • Identify, document, write all user stories/ change requests through the CV internal process, coordinating with the project manager for development and delivery schedules 
  • Attend Client Facing training calls that the client proctors with their users to ensure we can provide answers to questions that arise about system
  • Partner with VP’s Customer Success and Program Managers to ensure the client receives the highest level of service with the goal of achieving adoption and moving toward new contracts
  • Assist Program Managers with project plan creation and creation of decks/ presentations for client meetings


 We’re looking for someone who has:

  • Bachelor's degree in Information Technology, Computer Science, Business Administration,  or relevant 5+ years on the job mortgage experience
  • Must have an extensive mortgage background and will be able to demonstrate this during the interview process
  • Excellent technical troubleshooting, documentation and customer communication skills (both oral and written) 
  • A detailed, results-oriented mindset and a work style that balances an ability to be self-directed and share knowledge and information as part of a team.
  • Possess extensive knowledge of the Mortgage Banking industry, Vendors, and Products as well as tools used by lenders/ brokers (e.g., POS, LOS, CRM, etc.)
  • Demonstrate Administration and Settings knowledge of Encompass or other LOSs;
  • Have hands-on experience integrating technologies – Credit, Pricing, Fees, AUS, MI, Appraisal, and Documents
  • Utilize project management skills to properly oversee the project timelines, customer expectations and scope of the engagement
  • Experience with ITIL based ITSM and familiarity with navigating SaaS based platforms and software deployment 
  • Ability to think outside the box to find creative ways to solve technical and business problems 
  • Prior experience at a fast-growing early stage company, or demonstrated experience helping to build repeatable, scalable customer support processes while delivering stellar customer support – you need to be as excited about building a company as you are about delivering exceptional support services 
  • Flexibility and ability to work weekends and / or holidays as needed based on business demands and a rotating support schedule 


Where You’ll Work:

Cloudvirga is a FinTech startup that is disrupting the lending industry with an intelligent consumer point of sale platform. We’re tackling the home loan process, while creating a better experience for consumers, reducing loan costs and time to close, and eliminating the hassle of multiple touch points. We encourage our employees to be innovative and we empower our teams to deliver creative solutions to automate the trillion-dollar home loan market. Having been adopted by several top lenders in the country, Cloudvirga is one of the fastest growing companies in this space!


We are located in the heart of Irvine's technology hub in UCI Research Park. We offer all full-time employees unlimited paid time off to allow our team members to properly recharge, competitive base salaries, bonuses, equity, and affordable health coverage with generous company contributions.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • .NETLanguages
    • C#Languages
    • JavascriptLanguages
    • SqlLanguages
    • jQueryLibraries
    • ModemizrLibraries
    • AngularJSFrameworks
    • ASP.NETFrameworks
    • Node.jsFrameworks
    • Microsoft SQL ServerDatabases
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • ConfluenceManagement
    • Microsoft ProjectManagement
    • HubSpotCRM
    • SalesforceCRM


Located in UCI Research Park, a re-imagined campus providing modern and flexible amenities to visionary technology leaders in Irvine.

An Insider's view of Cloudvirga

How does your team reward individual success?

Rewarding our employees for a “job well done” or “going above and beyond” is built into the DNA of every Cloudvirga employee. We recognize those that delight our customers, innovate creative solutions, proactively solve problems and collaborate productively through our monthly Core Values Celebration.


Director Talent

What does your typical day look like?

Gathering for our daily scrum really kicks off my day! I am fortunate to work with talented engineers at Clourvirga. It makes my daily working life easier and it keeps me motivated too! Everyone is accessible and very helpful. Taking part in every step of the application development process is far more satisfying than just writing code.


Senior Software Engineer

How do your team's ideas influence the company's direction?

One of the greatest rewards is knowing that everything my team does is aligned with our mission statement. The collective skills of our talented architects, engineers and product managers allow us to deliver a product that reduces the cost to manufacture a loan and pass those savings on to consumers as they fulfill their dream of homeownership.


VP Customer Success

What are Cloudvirga Perks + Benefits

Cloudvirga Benefits Overview

We offer all full-time employees unlimited paid time off to allow our team members to properly recharge, competitive base salaries, bonuses, equity, and affordable health coverage with generous company contributions. We celebrate employee successes and contributions through our monthly Core Values Celebrations and company wins during our quarterly Town Hall meetings. We are always up for walks around the building with teammates, spontaneous happy hours and company-sponsored outings.

Friends outside of work
Eat lunch together
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Documented equal pay policy
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
CV employees can contribute the maximum federally allowed amounts based on their family type.
Dental Benefits
CV has a variety of dental plans to choose from offering a range of services and deductible options.
Vision Benefits
CV has several vision plans to choose from that offer a range of services and deductibles.
Health Insurance Benefits
CV offers a range of HMO, PPO and High Deductible Heath Savings accounts offering a wide range of services and price points. We have 4 contribution levels which are based on your status.
Life Insurance
CV offers employee life insurance coverage and options to pay to increase your coverage.
Wellness Programs
Onsite Gym
Team workouts
Basketball, volleyball, foosball, bike riding, running and hiking are some of the team workouts we organize on Wellness Wednesdays at CV.
Retirement & Stock Options Benefits
CV provides a 401K plan but does not currently match as we provide a Company-wide bonus program.
Company Equity
Everyone's an owner at Cloudvirga!
Performance Bonus
All CV employees may be eligible to receive a company paid, annual bonus.
Child Care & Parental Leave Benefits
Flexible Work Schedule
Cloudvirga provides employees with a flexible work schedule that includes Flexible start and end times.
Remote Work Program
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
We currently have an unlimited PTO policy.
Paid Holidays
Paid Sick Days
Employees receive 3 days per year of paid sick leave.
Perks & Discounts
Casual Dress
Commuter Benefits
CV offers commuter benefits to those using public transportation to/from work.
Company Outings
CV hosts a quarterly Town Hall meeting that is typically accompanied by a company-wide outing.
Game Room
Our game room includes Ping Pong, Foosball.
Stocked Kitchen
We have a full range of snacks and drinks included both perishable and non-perishable items. And we LOVE our Kambucha!!
Some Meals Provided
Breakfast on Wednesday and monthly lunch provided during our Core Values Celebrations. There is plenty to eat at CV!
Happy Hours
Happy hours are hosted at team's discretion.
We offer employees Free on-site garage parking.
Recreational Clubs
We provide gym access and gym subsidies.
Fitness Subsidies
All CV'ers receive a gym membership to the Kinetic gym located in the building next to ours.
Professional Development Benefits
Lunch and learns
We host a variety of educational and functional lunch and learns.
Cross functional training encouraged
Promote from within
Customized development tracks
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