Safer Students. Better Learning. At GoGuardian our software is revolutionizing K-12 education by helping teachers and students tap the educational power of the internet in safe and inspiring ways. As the only solution in its space built exclusively by, for, and with educators, it's easy to see why GoGuardian was just named Inc. 500's fastest growing Education company and 5th fastest growing Software company.

The Implementation Specialist plays a critical role in providing world-class implementation experiences for new GoGuardian customers. She/he will drive early product education, customer satisfaction and user engagement. This is a cross-functional role that works closely with sales, customer success, technical support, marketing, and product teams.

Responsibilities

• Guide trialing and active customers through successful product deployment and configuration for a suite of education-serving software platforms
• Structure onboarding sessions as conversations that employ active listening and user-driven experiential learning
• Manage onboarding workflow for a high volume of customers undergoing different stages of the sales cycle and experiencing varying levels of need
• Act as enthusiastic, knowledgeable and empathetic brand ambassador to new and prospective customers
• Represent early customer experience in cross-functional projects and decisions
• Train small groups of stakeholders, pilot teachers, coaches around product setup and best practices
• Execute on flawless handoff transitions between new business sales, implementation, success and support teams
• Ramp up proactively when new features and products are released
• Support initiatives to automate onboarding communications with new customers

Additional Responsibilities

• Track success of customers post-onboarding to help foster success and renewals
• Troubleshoot alongside the Support Team to stay abreast of customer onboarding pains
• Cultivate and expand portfolio of user education and best practice literature in the Help Center
• Support sales enablement in leading in-person training sessions for end-users

Qualifications

• Prior experience in a role that combines demanding project management and grit with patience and people skills
• Prior experience in software training, K-12 teaching, adult education, implementation, technical or customer support, coaching, or IT valued, but not required
• Clear, engaging and efficient communication skills, both spoken and written
• Ability to quickly develop rapport and trust with a diverse customer base
• Strong technical and analytical ability

GoGuardian is an equal opportunity employer and makes employment decisions on the basis of merit and business needs. GoGuardian does not discriminate against employees, applicants, interns, or volunteers on the basis of race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, pregnancy, marital status, sex, age, sexual orientation, military and veteran status, registered domestic partner status, genetic information, gender, gender identity, gender expression, or any other characteristic protected by applicable law.