At InStride, we’re pioneering a new approach to workforce education. Our mission is to enable employers to provide life-changing education to their employees in partnership with the highest-quality global academic institutions. We unlock business and social impact to transform companies and people for the future. 

We believe that a company’s richest resource is their employees, and that investments in people yield the highest returns for individuals, businesses, and society as a whole. That’s why every InStride employee is eligible to enroll in 1,700+ online certificate and degree programs through our Step Forward program. Unlike traditional tuition reimbursement programs, InStride covers your tuition upfront, regardless of your course of study, degree type, or school. The Step Forward program, along with InStride’s best-in-class employee benefits, are available to all employees from the day they join InStride. 

Read further to see how you can be part of the movement to drive businesses and society forward through life-changing, best-in-class workforce education.

Role Overview

InStride is currently seeking a motivated Implementation Manager responsible for leading InStride’s Corporate and Academic Partners throughout their onboarding experience as well as partnership expansions. This role will onboard both new Academic Partners to expand InStride’s network of available education programs, and new Corporate Partners who are launching life-changing education opportunities for their employees. As Academic and Corporate Partnerships evolve, the Implementation Manager will also lead expansions. Successful candidates are comfortable operating independently to seamlessly run multiple business-critical implementation initiatives, blending relationship management with the ability to define, implement and scale processes. This position reports to the Director of Implementation.

Responsibilities

• Implementation Execution: Lead the end-to-end onboarding and expansion experience for each assigned partner implementation, from pre-sales support through handoff to the Success team. Provide operational and product support throughout Academic and Corporate Partnerships. Serve as a trusted consultant to each new Partner, deeply understanding their needs and providing them with tailored, best-practice guidance for carrying out successful programs. Ensure that each partner receives the right level of support as they begin their journey with InStride, bridging the gap between sales and program growth.
• Process Development / Scalability: Continuously seek opportunities to accelerate and improve the implementation process for InStride’s Corporate and Academic Partners. Build and maintain relevant documentation and materials to support internal and external teams. Collaborate closely with operational teams to drive and run all phases of implementations, ensuring timely, high-quality completion of the onboarding and expansion experience. Deliver scalability in the implementation by driving adoption of tools and repeatable best-in-class practices.
• Cross-functional Partner Management: Interact with all levels of organizations, both internally and externally. Work with InStride’s Customer Success, Sales, Product, Engineering and Learner Marketing teams to achieve key landmarks of each implementation. Advocate for Corporate Partners and their learners as InStride evolves its processes and product functionality.

Ideal Profile

• Bachelor’s degree AND four (4) years of technology implementation, client onboarding, B2B consulting or account management experience, higher education or educational technology experience 
• Experience with large Software-as-a-Service deployments, including digital transformation initiatives
• Able to define, scale and improves processes while maintaining strong client relationships
• Passion for solving Partner challenges with a bias for speed and action and a high level of accuracy and attention to detail
• Comfortable working with Salesforce, Jira, Confluence, Zendesk and other CRM and project management technologies
• Demonstrate the highest level of integrity with outstanding interpersonal, verbal and written communication skills
• Exposure to the functioning of higher education institutions through direct experience or deep affiliation with the education industry
• Excited by the challenge of building a world-class business that has a meaningful impact on society
• High EQ, comfort with ambiguity and a “no job too small” startup mentality

InStride is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, ethnicity, religious creed, color, national origin, ancestry, gender (including pregnancy, childbirth, or related medical conditions), gender identity, gender expression, sexual orientation, marital status, age, status as a protected veteran, status as an individual with a disability, medical condition, or any other category protected by applicable federal and state law, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance relating to an applicant's criminal history.

We will ensure that individuals with disabilities are provided a reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please discuss your requested accommodation with our HRBP.

Effective November 1, 2021, all new hires must be fully vaccinated against the COVID-19 virus unless they have been granted a reasonable accommodation. If you are offered employment, this requirement must be met by your date of hire, unless a reasonable accommodation is approved by the People & Talent team in writing.

For questions on how we use personal information of job applicants, please refer to InStride's Job Applicant Privacy Policy.

Our base compensation amount for this role is targeted at $82,000 - $123,000/yr. Final offer amounts are determined by multiple factors including candidate experience and expertise and may vary from the amounts listed above.

Beware of recruiting scams. InStride does not require a financial transaction or any financial account information to be eligible for employment. If you receive a message purporting to be from InStride asking you for a financial transaction, your financial account information, or any other sensitive information, please do not respond and let us know immediately at [email protected].