BlackLine company image
BlackLine
BlackLine automates and controls financial close processes for midsize and large organizations.
Hybrid
View Profile
Jobs//Hybrid//Project Mgmt//

Senior Implementation Manager

Sorry, this job was removed at 11:46 a.m. (PST) on Wednesday, September 11, 2019
View 161 Jobs
Find out who's hiring in Greater LA Area.
See all Project Mgmt jobs in Greater LA Area
View 161 Jobs
Apply
By clicking Apply Now you agree to share your profile information with the hiring company.
Save job

Responsibilities:

  • Provide leadership to the implementation team by building and motivating resources to meet departmental goals
  • Allocate work load to fully utilize every employee's talent
  • Implement development plans and coach individuals to reach their maximum talent
  • Provide regular constructive feedback on performance/development and address poor/mediocre performance on a timely manner
  • Recognize high performers to maintain motivation and retain key talent
  • Develop strong cross functional relationships to improve the customer onboarding experience.
  • Identify, manage, prevent and mitigate project risk. Escalate issues to upper management as necessary
  • Demonstrate superior customer service. Identify areas of poor customer service or customer dissatisfaction and take action to correct
  • Act as the escalation point when issues arise with the customer or partner on engagements
  • Drive team's goals and metrics identified by Leadership including utilization
  • Communicate goal results and key performance indicators including utilization to direct reports
  • Deliver change management
  • Oversee and instruct staff in order to achieve desired end-results on complex problems during implementation projects
  • Address procedural issues and process improvements within the department and across other departments

Qualifications:

  • Proven experience in managing a team of 10 to 15 individuals
  • Proven experience to balance multiple project escalations at any given time
  • Demonstrated experience communicating and presenting to a diverse set of people across groups, organizational levels and departments
  • Strong decision making and problem-solving skills
  • Excellent communication skills, strong organizational skills and attention to detail are essential 
  • Bachelor's degree and 10+ years related experience
  • Knowledge/experience in Accounting, Audits, Financial Services, Software Technology, SaaS industry and/or related experience
  • Professional experience in consulting, technology implementation, change management or related field expertise
  • Knowledge of MS Office, MS Project, Salesforce/CRM, Accounting Software
See More
Apply Now
By clicking Apply Now you agree to share your profile information with the hiring company.
Save job
By clicking Apply Now you agree to share your profile information with the hiring company.
Haider Ali
Senior Software Engineer, Test
SUPPORTING GROWTH
Staying sharp and innovative
Haider Ali’s job is to stay 10 steps ahead of users, finding issues before they ever make it to the customer. In his work as a quality engineer, Ali identifies the scope and severity of issues, reduces vulnerabilities and uses Selenium and C# to develop and maintain automated test cases. He’s appreciative of the way that BlackLine supports employees in learning new skills and tech through initiatives such as lunch-and-learns, hackathons and professional development reimbursement for attending conferences to learn new technologies and concepts.
Haider Ali’s job is to stay 10 steps ahead of users, finding issues before they ever make it to the customer. In his work as a quality engineer, Ali identifies the scope and severity of issues, reduces vulnerabilities and uses Selenium and C# to develop and maintain automated test cases. He’s appreciative of the way that BlackLine supports employees in learning new skills and tech through initiatives such as lunch-and-learns, hackathons and professional development reimbursement for attending conferences to learn new technologies and concepts.
Everyone in my team is friendly; they trust, support and listen to each other. We also have a solid leadership team who communicate well and provide resources for growth.
Wayne Hosley
User Researcher
AUTHENTIC SUPPORT
Compassionate teams solve problems together
Kind and genuine. Those are the two most noticeable traits of the people on the user research team, according to Wayne Hosley. Those attributes are essential as the team works together to tackle the most difficult problems customers face and inform the product development process. It’s challenging work, but the team has lots of resources to support them — including, as Hosley fondly recalls, a robust itinerary of activities for mental health awareness month. “It was a great way to create spaces of inclusion and belonging for different people here at the company,” he said.
Kind and genuine. Those are the two most noticeable traits of the people on the user research team, according to Wayne Hosley. Those attributes are essential as the team works together to tackle the most difficult problems customers face and inform the product development process. It’s challenging work, but the team has lots of resources to support them — including, as Hosley fondly recalls, a robust itinerary of activities for mental health awareness month. “It was a great way to create spaces of inclusion and belonging for different people here at the company,” he said.
We have the opportunity to make a huge impact in the user experience of our products.
Paula Smith
Site Reliability Engineer
GRATIFYING GRIND
Teammates challenge and encourage each other
There is never a dull moment on the ProdOps team. Paula Smith’s teammates are among the first to hop on major incident calls, handle monthly server patches and troubleshoot production issues. Despite the high stakes, it is rewarding work with a caring team. Smith worried early on — after joining full-time following an internship — that she might be treated differently, but it was an unfounded fear. “Even though our team is small, we always get the job done while helping each other along the way,” she said.
There is never a dull moment on the ProdOps team. Paula Smith’s teammates are among the first to hop on major incident calls, handle monthly server patches and troubleshoot production issues. Despite the high stakes, it is rewarding work with a caring team. Smith worried early on — after joining full-time following an internship — that she might be treated differently, but it was an unfounded fear. “Even though our team is small, we always get the job done while helping each other along the way,” she said.
We have so much respect for each other, and even when we don’t see eye to eye in our team, we still continue to teach each other and help each other grow.

What are BlackLine Perks + Benefits

BlackLine Benefits Overview

BlackLine believes in providing the best possible service to its clients, and that starts with offering amazing perks to its employees. These perks include 100% coverage for healthcare, vision, and dental, 401(k) matching, ESPP, food, drinks, games, and so much more!

Culture
Volunteer in local community
Partners with nonprofits
Open door policy
OKR operational model
Team based strategic planning
Open office floor plan
Employee resource groups
Employee-led culture committees
Flexible work schedule
Remote work program
Diversity
Documented equal pay policy
Dedicated diversity and inclusion staff
Highly diverse management team
Mandated unconscious bias training
Diversity employee resource groups
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
At BlackLine, we feel that paying 100% of our employees’ health benefits is 100% the right thing to do. Medical, dental, and vision are taken care of by the company.
Life insurance
Pet insurance
Wellness programs
Team workouts
BlackLine has been offering company wide virtual fitness classes such as, Aerobics and Yoga!
Mental health benefits
Financial & Retirement
401(K)
401(K) matching
BlackLine provides employees with a 401(k) matching plan.
Company equity
Employee stock purchase plan
BlackLine offers and Employee Stock Purchase Plan with the ability to buy stock at a discounted price.
Performance bonus
Charitable contribution matching
Child Care & Parental Leave Benefits
Childcare benefits
Generous parental leave
Family medical leave
Vacation & Time Off Benefits
Unlimited vacation policy
Generous PTO
Paid holidays
Paid sick days
Flexible time off
Floating holidays
Office Perks
Commuter benefits
Company-sponsored outings
BlackLine hosts company outings several times per year.
Free snacks and drinks
Some meals provided
Company-sponsored happy hours
Onsite office parking
We offer employees free on-site garage parking.
Fitness stipend
Home-office stipend for remote employees
Professional Development Benefits
Job training & conferences
Tuition reimbursement
Lunch and learns
Promote from within
Continuing education available during work hours
Online course subscriptions available
Customized development tracks

Additional Perks + Benefits

We’re better together and know that amazing individuals make amazing teams. We also know that we bond through socializing and shared experiences. That’s how teams gel and support each other.

So, we like to play games together: table tennis, poker, and video games. We encourage company sports leagues and fitness groups. We relax with happy hours and team get-togethers, and we never let a holiday season go by without a celebration.

View full list of perks + benefits
Photo Gallery

More Jobs at BlackLine

Apply Now
By clicking Apply Now you agree to share your profile information with the hiring company.
Save job
By clicking Apply Now you agree to share your profile information with the hiring company.
Learn more about BlackLineFind similar jobs like this