Implementation / Activation Specialist

| Greater LA Area
About Ordermark
Ordermark’s mission is to become a trusted partner to restaurants everywhere, offering products and services that help restaurants adapt to changing consumer trends and technology. We provide our clients with a single dashboard to manage all online ordering and a team of experts to help them succeed. While tech is important, it takes a backseat to solving our client’s problems. We pride ourselves in building a team of world-class thinkers and innovators to revolutionize the restaurant industry, empowering our customers to tap into new markets.
By joining Ordermark you will have a front row seat to the rapidly changing restaurant landscape and the explosive online ordering industry.
About the role
We're looking for an Activation Specialist to provide outstanding service to our clients by setting up the Ordermark platform, including tablet set-up, wired/wireless network set-up, printer setup, and software tutorial.

What you get to do every day:

  • Support a service that restaurants need by creating their online ordering business using the Ordermark platform
  • Work with clients and third parties to consolidate platforms
  • Configure and troubleshooting equipment and educate clients via phone and email
  • Schedule appointments for service calls
  • Quickly learn and adjust to changing processes within the company
  • Update our knowledge base for clients and employees to continue to find ways to improve the customer experience
  • Continuously seek knowledge of company products, services, and policies to assist callers with inquiries, complaints, or problems
  • Use active listening to understand all questions or complaints, and provide an accurate and efficient response
  • Make recommendations for products or services that may better suit client needs

What you bring to the role:

  • At least one year of customer service experience and familiarity with troubleshooting technical devices
  • Aptitude for acquiring skills in technical troubleshooting and an eagerness to learn and take on new challenges
  • Clear and concise communication through email, phone, texting, and LiveChat with the ability to effectively tailor communication and style to different audiences
  • Knowledge of one or more of the following is required: iOS, Smartphone, Tablet, PC or Mac experience
  • You are a self-starter with the ability to work collaboratively and independently in a fast-paced, rapidly changing work environment
  • Passion for customer service and ownership of the client experience including comprehensive issue resolution
  • You thrive on a team where expertise is shared and feedback is welcomed
  • Effective time management including ability to multitask, organize and prioritize
  • Familiarity with online restaurant ordering
  • Basic working knowledge of Microsoft office and G Suite
  • Bonus points for Salesforce CRM skills
  • Bonus points for restaurant experience
  • Bonus points for experience networking for small businesses

What we're looking for:

  • Motivated pros that can align with restaurants, understand their needs, and recommend solutions to increase profits and customer satisfaction.
  • Rock stars in the areas of: leadership, professionalism, team work, problem-solving, and communication.
  • Someone to inspire confidence and trust with the client, be our brand representative.

___________
Ordermark participated in Techstars, Boulder in Spring 2018, and has raised $12.5 million. We are headquartered in Los Angeles, and are looking to significantly grow our team while continuing to reach restaurants across the country. Join us in supporting more great restaurant partners like Papa John's, Which Wich, and Qdoba!
Our team is made up of people from diverse backgrounds, collaborating daily across time zones. We believe cross-pollination is one of the best ways to foster community and new ideas. For that reason we encourage people from all backgrounds to apply to any of our positions.
Thank you for your interest in Ordermark - we’re reviewing impressive candidates every day, and will do our best to reach out to you as quickly as possible!

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Technology we use

  • Engineering
    • JavascriptLanguages
    • PythonLanguages
    • SqlLanguages
    • SwiftLanguages
    • jQueryLibraries
    • ReactLibraries
    • ReduxLibraries
    • DjangoFrameworks
    • PostgreSQLDatabases
    • RedisDatabases
    • SQLiteDatabases

Location

10381 Jefferson Blvd, Culver City, CA 90232

What are Ordermark Perks + Benefits

Culture
Friends outside of work
Eat lunch together
Intracompany committees
Culture committee rallies around ideas for upcoming company events.
Open door policy
Team owned deliverables
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Ordermark employees can contribute up to $2600 annually to their Healthcare FSA.
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Retirement & Stock Options Benefits
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Family Medical Leave
Adoption Assistance
Company sponsored family events
Ordermark sponsors family oriented events Semi-annually.
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Employees receive 40 hours per year of paid sick leave.
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Ordermark hosts company outings Monthly.
Game Room
Our game room includes Video Games.
Stocked Kitchen
Some Meals Provided
Happy Hours
We alternate monthly between happy hours and other activities (i.e. more family-friendly activities, or specific events like bowling, a cooking class, etc.)
Parking
We offer employees free on-site parking.
Pet Friendly
Ordermark's pet policy is dog friendly daily.
Professional Development Benefits
Job Training & Conferences
Ordermark offers employees professional development opportunities like Onsite training courses, The ability to attend job related conferences and seminars.
Lunch and learns
Ordermark hosts lunch and learn meetings once per month, during which we bring an inspiring guest to tell their story to the team .
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