iHerb Logistics Project Coordinator

| Pasadena

Job Summary:

The iHerb Logistics Project Coordinator is responsible for resolving shipment transportation and delivery issues on a package level. The Project Coordinator must always stay up to date with internal reporting to ensure smooth and timely delivery of all shipments. In the event convenient delivery cannot be completed, Project Coordinators are responsible for investigating root causes and leading in developing new processes, recommendations, identifying new areas of improvements and initiating action plans to reduce customer contacts that are logistics related. The Project Coordinator must leverage their strong analytical skills and extensive knowledge of company policy as it relates to shipping and export rules and regulations.

Job Expectations:

  • Coordinate with iHerb Customer Service team (and other internal departments) on a daily basis to resolve undeliverable shipments that are lost, damaged, delayed or shipped with incorrect addresses
  • Filter out inquiries that are non-logistics related and set up Standard Operating Procedure (SOP) with various departments to eliminate similar inquiries being sent to iHerb Logistics.
  • Develop and execute action plans with iHerb Logistics Specialists to prevent future undeliverable shipments
  • Identify repetitive customer contacts that are logistics related. Instill new processes with iHerb Logistics Specialists to improve efficiency, initiate macros with the iHerb Customer Service department to provide better guidance to the customers, and suggest system enhancements to greatly reduce customer contacts
  • Maintain order management and communications, both domestic and internationally, as it relates to shipments while facilitating new processes to enhance efficiency, improve customers’ satisfaction level, and reduce customer contracts
  • Perform audit review of logistics processes with the management team when necessary
  • Monitor logistics current events and alert the management team when escalation is needed
  • Attend GL team meetings and organizational initiatives as necessary
  • Support special projects when needed as assigned by the management team

The duties and responsibilities described above may provide only a partial description of this position. This is not an exhaustive list of all aspects of the job. Other duties and responsibilities not outlined in this document may be added as necessary or desirable, with or without notice.

Knowledge, Skills, and Abilities:

Required:

  • Knowledge of customer service principles and practices
  • Ability to manage logistics related inquiries
  • Familiar with a variety of logistics concepts, practices and procedures
  • Relies on extensive experience and judgment to plan and accomplish goals
  • Ability to perform a variety of tasks simultaneously 
  • Possesses good interpersonal and communication skills
  • Ability to analyze and evaluate information to select optimal solutions
  • Experience in compiling, coding, categorizing, calculating, tabulating, auditing and verifying information and data
  • Ability to handle complaints, settling disputes, and resolving grievances and conflicts or otherwise negotiating with others
  • Developing specific goals and plans to prioritize, organize and accomplish required tasks
  • Bilingual preferred
  • Experience working in an e-Commerce environment strongly preferred

Equipment Knowledge:

  • Experience with Microsoft Office Suite (Word, Excel, PowerPoint)
  • Experience with Google Business Suite (Gmail, Drive, Docs, Sheets, Forms) preferred

Experience Requirements:

  • Generally requires a minimum of two (2) years of related experience

Education Requirements:

  • Bachelor’s Degree preferred, and/or equivalent experience required.

Please Note: At this time we are not offering any employer-sponsored work authorization. ​

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Location

Pasadena is known for its charm, sophistication and the best night life this side of LA! Tech is in Irvine, one of America's best places to live!

An Insider's view of iHerb

What's something quirky about your company?

“Everyone is really different, nice and cool to be around. People are comfortable to be themselves, which is not common.”

Chris

Software Development Engineer I (SCS)

What's the biggest problem your team is solving?

“Most of the challenges stem from the extreme growth of the company in addition to keeping up with the technological advances in the market. We migrate and change quickly to adapt, which is the fun part because we are continuously learning.”

Alina

Senior Software Development Engineer (SCS)

What makes someone successful on your team?

"A top performer on my team is really exceptional at a few things above and beyond the skills to do their work. Building relationships, adapting to the environment as it changes, and acting with urgency are these key abilities that enable them to achieve rapid growth in their career at iHerb."

Sara

Product Manager

How do you empower your team to be more creative?

"More so than empowering individuals, you have to hire the right people, trust them and let them do what they are good at.”

Al

Director of Software Development & Platform (SCS)

What makes someone successful on your team?

"Collaboration, feedback and creative freedom contribute to our team's success. Collaborating and receiving feedback ensures the content of our projects is accurate and effective. We are also given the freedom to approach our projects however we see fit — this flexibility allows us to create learning materials that are engaging and interesting."

Nina

Curriculum Developer

What are iHerb Perks + Benefits

iHerb Benefits Overview

Perks include snack and beverage stations, on-site gym, video arcade room, sand volleyball court, team happy hour and networking events and more. iHerb is dedicated to providing comprehensive medical, dental and vision plans by contributing up to 80% of the monthly costs associated.

Culture
Volunteer in local community
iHerb is committed to helping great causes here at home and around the world. We partners with organizations like the Boys and Girls Club, Susan G Komen, Ronald McDonald House, Exceed, etc...
Partners with Nonprofits
Worldwide, we’ve donated over $5 million. iHerb facilitates two schools in Cambodia in addition to supporting the Cambodian Children's Fund and New Hope Cambodia in support of children's education.
Friends outside of work
Eat lunch together
Intracompany committees
iHerb's iFit and iFocus teams are dedicated to organizing company events in addition to creating wellness programs and initiatives. The overall health and wellness of our team members is priority!
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Highly diverse management team
Diversity manifesto
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
iHerb Team Members can contribute up to $2700 annually to their FSA.
Disability Insurance
iHerb offers both short and long term disability coverage for its Team Members.
Dental Benefits
iHerb contributes 75% of the monthly costs associated with Cigna DHMO or Cigna DPPO dental plans.
Vision Benefits
Health Insurance Benefits
Starting in 2021, iHerb will cover 100% of the monthly costs associated with Blue Shield's health plans. Through the end of 2020, iHerb contributes up to 80% of the associated costs.
Life Insurance
iHerb provides all full-time Team Members with a 100% company-paid $50,000.00 Life/AD&D policy. In addition, Team Members have the option to elect additional Life/AD&D coverage plans.
Pet Insurance
Wellness Programs
Onsite Gym
Team workouts
iHerb's team fitness initiatives include in-office yoga and in-office fitness classes.
Retirement & Stock Options Benefits
401(K)
401(K) Matching
iHerb contributes a 100% match up to 4% of the Team Member's election.
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Remote Work Program
Family Medical Leave
Company sponsored family events
iHerb invites employees and their family members to attend a local minor league baseball game every summer.
Vacation & Time Off Benefits
Generous PTO
iHerb employees receive up to 20 days per year of paid time off based on years of service.
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Company Outings
iHerb hosts company outings throughout the year (varies by location).
Game Room
Our game room includes Ping Pong, Foosball and Video Games.
Stocked Kitchen
Happy Hours
Happy hours are hosted on occasion .
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
iHerb offers employees professional development opportunities like the ability to attend job related conferences and seminars.
Tuition Reimbursement
Our tuition reimbursement plan offers an annual max of $5250 with a maximum total match of $5250.
Lunch and learns
Cross functional training encouraged
Promote from within
Continuing Education stipend
Online course subscriptions available
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