Head of Technical Project Management (Global Builder Delivery)

| Marina Del Rey & Playa Vista

We are looking for a versatile & out of box innovator who will be at the forefront of cutting AI technology that is disrupting a combined $800 billion (and growing) industry for software build and operate services, selling into both the B2C and B2B markets. The Head - Builder Delivery will lead the human team at Engineer.ai that will take a project from Design to Delivery. This team has a combination of customer product expert and customer technical experts. These experts play the role of the product & technical advisor to the customer.

Why We Need This Role

The Head of Builder Delivery will lead the team of Humans in Engineer.ai’s unique “Human assisted” AI platform. This role will convert a sales order into recognised revenue by implementing projects with high quality development ahead of committed time. This will kick in a virtuous cycle of high customer NPS and thus repeat / referral business from existing customers and upsell of marketplace services for existing projects. This team will thus be the de-facto “account management” team for existing customers.

Why You Should Join

This role will give you a unique opportunity of leading a large global team that will drive customer engagement and delivery thru a platform of more than 100,000 creators (developers, designers, etc) that work in over 200 capacity partners across the Globe (Europe, Africa, Asia & Americas). You will play a driving role in building and implementing a programmatic approach to building bespoke software development in a productized manner leveraging a global platform of creators. This role will offer you an opportunity to enhance your skills sets from “delivery” only role to an empowered role of “account management” that will drive delivery, conversion, upsell and repeat / referral business.

First Six Month Deliverables

  • Delivery of projects ahead of scheduled budget
  • Quality of delivery - NPS & Customer Rating
    • % of escalated projects
    • % of projects where client found a bug post delivery
  • Increase conversion - spec call & market place (cloud ops & BC)
    • Spec call conversions
    • Cloud ops and buildercare conversion
    • Customer reference index
  • Build science and logic for accuracy of project plan

Requirements

  • Passionate about loosely held values and ideas. We want someone who has experience but is not blinded by the path already taken.
  • Candidate should have experience of customer delivery thru digital platforms - (SME digital platform experience preferred)
  • Candidate should have managed large teams across geographies
  • Good cross functional and external stakeholder management
  • Should have a broad understanding of business, cost structures and product prototypes
  • Candidate should understand and use project management techniques / tools like agile and scrum
  • Should have knowledge of basic structures and product roadmap - features, modules, MVP, A/B testing, UX driven product development, product analytics
  • Should have experienced upsell / inside sales and have knowledge of incentive & process requirements to drive a large organization in that direction.

Benefits

  • Health and Wellness benefits including competitive medical, dental, and vision plans
  • Performance-based bonuses and stock options
  • Generous vacation and time off benefits including paid holidays
  • Generally flexible working hours
  • Working in a beautiful office space the heart of Silicon Beach in Playa Vista
  • A collaborative culture where unconventional thinkers come together to solve interesting problems and having fun while doing it
  • Mission-driven company that is making the world a better place
Read Full Job Description

Technology we use

  • Engineering
    • JavascriptLanguages
    • PythonLanguages
    • RubyLanguages
    • SwiftLanguages
    • Objective CLanguages
    • ReactLibraries
    • AngularJSFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • MemcachedDatabases
    • MongoDBDatabases
    • MySQLDatabases
    • PostgreSQLDatabases
    • RedisDatabases

Location

It's said that Playa Vista is where Silicon Valley meets SoCal - Think big names in tech, residences, dining, and centrally located for commuters.

An Insider's view of Engineer.ai

What’s the vibe like in the office?

Engineer.ai LA is a bunch of hardworking people in open and fun atmosphere. We're playful - we bond over our favorite food trucks and spar over who controls the office playlist. Calling us a family may be cliche, but it's pretty accurate.

Jordan

Customer Product Expert

What's the biggest problem your team is solving?

Through our Builder product, we’re making software accessible to everyone. It’s cool because software engineering has been disrupting industries since the 1980s but never evolving its own and I’m excited to be a part of the team that’s doing just that.

Alex

Global Vice President of Engineering

How has your career grown since starting at the company?

My career has grown leaps and bounds since being at Engineer.ai. When I first started, my focus was primarily on lead generation and business development. My role since then has transformed into much more as I've had the opportunity to dabble in sales, partnership related initiatives and product management to some extent.

Mikaeel

Account Executive

How do you empower your team to be more creative?

We look for people who are passionate about loosely held beliefs. We have a culture which encourages our people to be curious, experiment, and use their experienced points of view to challenge the status quo. We start with why in everything we do, it's part of our core DNA. We want everyone to be entrepreneurial.

Sachin

CEO & Chief Wizard

What are Engineer.ai Perks + Benefits

Culture
Partners with Nonprofits
Friends outside of work
Eat lunch together
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Onsite Gym
Retirement & Stock Options Benefits
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Flexible Work Schedule
Engineer.ai provides employees with a flexible work schedule that includes flexible start and end times.
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Company Outings
Happy Hours
We unwind over drinks on occasion as some local hot spots!
Parking
Professional Development Benefits
Job Training & Conferences
Promote from within
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