PatientPop is the leader in practice growth with the only all-in-one solution that empowers healthcare providers to improve every digital touchpoint of the patient journey. As experts in the healthcare technology space, PatientPop makes it easy for providers to promote their practices online, attract patients, and retain them for life.
We've grown from a small, scrappy team to a workforce of 500+ driven individuals who are committed to scaling smarter. As we move into our next phase of growth, we're looking for passionate and dedicated people to focus on innovative solutions while ensuring that we maintain a superb customer experience. That, in part, means finding highly qualified candidates who want to invest their energy to align with our company's long-term goals.
Are you ready to really dig into a new role? We're looking for you.
This role requires you to be currently located in Los Angeles or open to relocation.
Why you’re important to us:
The core mission of our onboarding and professional services teams is to help practices thrive by leveraging our practice growth platform and digital marketing services. This is done by enabling our customers to grow their patient base, bring patients back for necessary visits, modernize the patient experience, and streamline practice operations. The onboarding and professional services teams help to maximize customer retention rates and build customer loyalty through exceptional and proactive service while driving adoption of the PatientPop platform.
This role and the teams under this role play an influential part in activating all revenue for PatientPop and helping the company exceed growth rates while scaling strategically. The combination of these things improves the overall success of the business.How you will contribute:
You will lead 3 Managers and oversee a department of 50+ employees on our Implementation, Onboarding Services, and Digital Marketing Services teams. You will be a positive mentor, coach, and role model to team members, playing an active role in development and growth. You will ensure each team is operating at a high level and maintaining good customer service by establishing clear goals and tracking. You will maintain quality metrics and customer satisfaction scores by enabling your teams to deliver service in a timely and high quality fashion. You will evaluate our current processes and update them as needed to ensure the longevity and retention of our customer relationships.
As we continue to grow, you will scale our customer processes to move upmarket and optimize for efficiency and customer experience. You will participate in developing new strategies for increasing adoption, driving upsells, ensuring retention, and customer advocacy across multiple customer segments. You will scale team operations by improving the customer experience from the initial time of sale through the product adoption phase. You will develop a long term services strategy for high-end clientele and contribute to the development of new services and additional revenue streams. You will find opportunities to improve the quality and marketing results of our digital marketing services through testing different strategies. You will identify tactics to improve margins of our digital marketing services and take proactive measures to influence practice marketing plans.You will stand out with:
- Experience managing a customer success department of 50+ employees
- Experience scaling a software or technology company through high growth and moving up market
- A proven track record of increasing customer satisfaction, adoption, and retention
- Experience working in a startup environment
- Health care Experience
- Experience leading teams to success through data driven decisions and insight
We are seeking individuals with a strong desire and appreciation for being part of a growing team. You advocate for our customers, support others, and work as a partner. You strive to go the extra mile and over-achieve while recognizing and rewarding strong performers. You are committed to company and personal growth and development. You have a thirst for building a strong foundation for long-term growth and success.
PatientPop has one simple mission: help healthcare practices thrive. Our solution is the leading all-in-one practice growth platform that's HIPAA-compliant and helps providers promote their practice online, attract patients, and retain them for life. Learn more at patientpop.com
We will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.