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Creative Services Director

| Greater LA Area

Fame House, a Universal Music Group company, is seeking a Creative Services Director to run our award-winning creative department. The Creative Services Director is responsible for managing of all aspects of our creative services business, including department planning & resourcing, project management and delivery across client jobs, and directly managing our team of designers, photographers, video editors, and developers.

A key leader in the company, this person will partner with all FH dept. heads to improve cross-departmental operations and ensure that our creative team's talents are being effectively leveraged across all client work. To be successful in this role, you must have incredibly strong communication and interpersonal skills, and be able to bridge the gap between creative work and business goals.

Founded in January 2011, Fame House is an award-winning e-commerce and digital strategy agency with offices in Philadelphia, Los Angeles, and New York that's built to uniquely serve the needs of the modern music industry. Fame House's early foresight into crafting services around the new opportunities of connecting artists and fans online led them to help establish a new key role within the music ecosystem serving artists and entertainers alongside labels, management companies, event companies and agents.

Job Functions:

  • Lead all aspects of creative department operations and management.
  • Directly manage and oversee a team of graphic designers, photographers, video editors/motion graphics artists, and web developers.
  • Set and manage all project timelines across creative jobs, including merchandise design, webstore design & custom development, video editing, graphic design, website builds, logo design & branding, and more.
  • Scope out and monitor creative project budgets.
  • Manage resourcing against all creative jobs.
  • Ensure timely client delivery across projects, including rush and after-hours requests.
  • Ensure creative team output meets FH standards of excellence and client expectations.
  • Manage client relationships as it pertains to creative work.
  • Manage a network of freelance contractors to outsource creative work to as needed, including identifying and on-boarding new contractors.
  • Pitch clients on new creative work.
  • Be responsible for quarterly dept. goals and reporting back to senior management on performance.
  • Work closely with all departments to funnel incoming projects, establish clear creative direction and supervise their completion.

Job Requirements:

Skills/Abilities:

  • Demonstrated ability to effectively manage individuals and teams, including many different personalities.
  • Ability to comfortably manage multiple project deadlines and requirements simultaneously in an incredibly fast-paced environment.
  • High-level understandings of the design and development process for social graphics, video editing and motion graphics, merchandise design, ecommerce store development, and websites.
  • Ability to quickly and calmly react to changing client needs and deadlines, both internal and external.
  • Adept problem solver; ability to come up with inventive solutions on the fly.
  • Ability to work well with different personalities and stakeholders both internally and externally to produce results for clients.
  • Experience setting and managing project budgets and revenue projections.
  • Experience assembling quarterly department reports.
  • Collaborative, detail oriented, analytical thinker who is able to quickly and calmly react to changing needs and deadlines.
  • Expert-level organizational skills
  • Excellent written and verbal communication skills-client communication skills are essential.
  • High level of comfort presenting to groups both over the phone and in person.
  • Basic proficiency of Adobe InDesign, Adobe Photoshop
  • Proficiency in Microsoft Office and Mac OS
  • Proficiency with Basecamp and/or Monday.com is a major plus

Experience:

  • 5+ years working in digital project management, client needs, budgets, and creative deliverables.
  • Experience working within a fast paced creative environment, preferably within the music or retail industries.
  • Background in pitching new business, specifically in a creative field.
  • Experience managing creative professionals or teams in a similar setting

 Education:

  • Bachelor's degree in advertising, marketing, business, or a related field.

Universal Music Group is an Equal Opportunity Employer.

Disclaimer

This job description only provides an overview of job responsibilities that are subject to change.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • .NETLanguages
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    • JavaLanguages
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    • PHPLanguages
    • PythonLanguages
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    • ConfluenceManagement
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    • DrupalCMS
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    • SalesforceCRM
    • Constant ContactEmail

Location

UMG IT is primarily based in Woodland Hills, a neighborhood bordering the Santa Monica mountains in the San Fernando Valley region of Los Angeles

An Insider's view of Universal Music Group

What’s the vibe like in the office?

Everyone is hard working but it’s still a pretty relaxed and friendly environment. If you need any help people are always ready to make time. Between the conference room with all over music related decorations, big lunch room with table-football and arcade games and a very casual dress code, the overall vibe is really chill.

Laurent Burte

Enterprise Portfolio Management Project Manager

How do you collaborate with other teams in the company?

Our team serves departments across the company by providing feedback and best practices on software asset management. We get to work with a lot of different teams which is really interesting.

Ashia Coleman

Junior Windows Systems and Application Administrator

What makes someone successful on your team?

Our team relies on the ability to have quick and meaningful communications, sharing of ideas in a constructive way and working closely as a whole team. You also need to be interested in always learning. Technology never stands still and neither does this team.

Todd Hancsicsak

Director, Rights & Repertoire Technology

What does your typical day look like?

There is no typical day at UMG, which is a good thing! I get an opportunity to work with numerous individuals within IT and the business on a variety of global projects. Having the opportunity to work with so many talented people globally and continuously learn and contribute to our business is very exciting.

Gauri Gohokar

Project Manager

What are Universal Music Group Perks + Benefits

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Vacation & Time Off Benefits
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Game Room
Parking
Fitness Subsidies
Professional Development Benefits
Tuition Reimbursement
Diversity Program
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