Certification Training Program Manager at BlackLine

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Job Summary

The Certification Training Program Manager is responsible for managing and developing training and certification content that drives our partners to successfully implement and configure BlackLine.

Roles and Responsibility (list in order of importance)

  • Manage the partner certification training portfolio, which includes eLearning, recordings, job aids, exams, case studies, and instructor-led content.
  • Design, develop, and deliver scalable training content consumed by our partners, customers, and employees.
  • Collaborate with BlackLine stakeholders (Global Training, Partner Success, Channel, Product, Professional Services, GTM Enablement, Marketing, etc.) to define and address ongoing partner training needs.
  • Procure and manage SMEs as needed for training and certification projects.
  • Define and manage processes to support training and certification activities, including configuration and setup, implementation best practices, case studies, and hands-on exercises utilizing BlackLine training instances.
  • Ensure that certification program requirements align with Partner Success levels.
  • Communicate new training content and certification to appropriate channels.
  • Represent the Training team at events, including user conferences, etc.

 

  

Required Qualifications

Years of Experience in Related Field: At least 3 years of software implementation experience or 3 years of instructional design.

Education: College degree preferred but not required; priority is given to experience over education.

Technical/Specialized Knowledge, Skills, and Abilities:

  • 2-3 years of BlackLine product experience

Other:

  • Ability to conceptualize and present technical concepts clearly and concisely.
  • Lead, prioritize, and balance multiple ongoing projects and adhere to project schedules.
  • Understand SaaS implementation methodology and training touchpoints.
  • Team player with the ability to successfully collaborate and work internally to source and manage resources.
  • Outstanding verbal and written communication skills including presenting in front of groups.
  • Creative and innovative with a desire to continually improve processes.
  • Intermediate proficiency with the Microsoft Office suite.
  • 25% travel.

 

 

Preferred Qualifications

  • 3 -5 years' industry and domain experience in Accounting and Finance.
  • Professional experience in consulting, technology implementation, change management, or related field expertise.
  • Experience using tools such as Articulate, Camtasia Studio, Captivate, Microsoft PowerPoint to develop content.
  • General understanding of adult learning theory.
  • Experience delivering virtual training with WebEx or similar applications.
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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • .NETLanguages
    • C#Languages
    • RubyLanguages
    • SqlLanguages
    • ReactLibraries
    • AngularJSFrameworks
    • ASP.NETFrameworks
    • Microsoft SQL ServerDatabases
    • MySQLDatabases
    • OracleDatabases
    • BasecampManagement
    • ConfluenceManagement
    • JIRAManagement
    • SalesforceCRM
    • MarketoLead Gen

Location

BlackLine’s headquarters feature open work stations, informal lounge areas, a game room, a music room, quiet pods, training areas, and more.

What are BlackLine Perks + Benefits

BlackLine Benefits Overview

BlackLine believes in providing the best possible service to its clients, and that starts with offering amazing perks to its employees. These perks include 100% coverage for healthcare, vision, and dental, 401(k) matching, ESPP, food, drinks, games, and so much more!

Culture
Volunteer in local community
Friends outside of work
Eat lunch together
Intracompany committees
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Unconscious bias training
Someone's primary function is managing the company’s diversity and inclusion initiatives
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
At BlackLine, we feel that paying 100% of our employees’ health benefits is 100% the right thing to do. Medical, dental, and vision are taken care of by the company.
Life Insurance
Pet Insurance
Wellness Programs
Team workouts
BlackLine has been offering company wide virtual fitness classes such as, Aerobics and Yoga!
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
BlackLine provides employees with a 401(k) matching plan.
Employee Stock Purchase Plan
BlackLine offers and Employee Stock Purchase Plan with the ability to buy stock at a discounted price.
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Holidays
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
BlackLine hosts company outings several times per year.
Game Room
Our game room includes Ping Pong, Pool Table and Video Games.
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
We offer employees free on-site garage parking.
Professional Development Benefits
Job Training & Conferences
Diversity Program
Promote from within
Online course subscriptions available
Customized development tracks

Additional Perks + Benefits

We’re better together and know that amazing individuals make amazing teams. We also know that we bond through socializing and shared experiences. That’s how teams gel and support each other.

So, we like to play games together: table tennis, poker, and video games. We encourage company sports leagues and fitness groups. We relax with happy hours and team get-togethers, and we never let a holiday season go by without a celebration.

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