Associate Program Manager, Livestream Safety

| Greater LA Area
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Responsibilities

TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Mumbai, Singapore, Jakarta, Seoul, and Tokyo. As an associate program manager for TikTok's US Trust & Safety organization, Livestream Safety, you will be the linchpin that holds together the integrity of the Livestream system. Reporting to the Strategy & Analytics function, your job will consist of interpreting multiple cuts of data (both qualitative and quantitative) to identify gaps and improvements across the Livestream safety ecosystem. As Livestream Safety Associate Program Manager, you'll leverage learnings to help build at-scale product solutions for operational and safety product features related to Livestream. This is a highly cross-functional role and you will be working with a variety of stakeholders across the globe, including Policy, Safety Operations, Quality Assurance, and Product to ensure that TikTok is able to detect triage, and, if possible, prevent safety incidents from proliferating on our Livestream platform. This role will require creative solutions and a deep understanding of abuse trends specific to US cultural norms and sensitivities. Your interest and professional expertise are grounded in extra-curricular and academic interests related to internet policy, user behavior, or platform management. This position will be full-time and will be based in our Los Angeles, CA location. Responsibilities: - Identify gaps, inefficiencies, or inconsistencies for the Livestream safety ecosystem and in response, develop scalable solutions - Support the development, management, tracking, and communication of our objectives and key results - Equip our user-facing teams with the information necessary to bake in safety principles across all operational processes (e.g., policy documentation, escalation management, training, public-facing FAQs, etc.) - Become a Live product and process expert in Trust and Safety solutions, policies, procedures and product features (eg. Live production queues, moderation features and developing features for Livestream) - Be the voice of the Safety Operations, Creators, Content, and User teams to ensure that the Livestream Product is secure and is world-class for our Users. Partner with our Product team to ensure that we are developing our products and features with safety in the product development lifecycle

Qualifications

- Minimum BA/BS degree - 2+ years of work experience in Trust & Safety, operational, or risk management roles - Proven ability to develop sound research methodologies and to collect, synthesize, analyze, and interpret data - Attention to detail, highly self-driven and results-oriented - able to thrive in ambiguous environments - Strong communication skills across technical and non-technical audiences - Empathy for user safety Preferred qualifications: - Experience working with international partners at different time zones and providing 24/7 support for the internal stakeholders and global team(s) - Bilingual in English and at least one other language (e.g., Mandarin) - Experience working with Product managers and building out Products - Experience working with SQL and advanced proficiency in Excel

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An Insider's view of TikTok

What’s the vibe like in the office?

In Los Angeles, our office building is always buzzing with activity and conversation. The office has a large communal space for meals and all team meetings. It is designed to inspire creativity and you can see this reflected throughout the building's design.

Lindsey

Employer Branding

How do you collaborate with other teams in the company?

I lead our college marketing efforts from our college ambassadors to campus events and partnerships. Just like other departments, I have the honor of collaborating with many teams across TikTok. I work with teams across the company to host events, run in-app campaigns, to promote through social media, and more. Teamwork makes the dream work!

Kayla

Brand Marketing Manager

How has your career grown since starting at the company?

My first role was in Business Development, where I helped media publishers get ramped up and familiar with TikTok. Since then I've been able to support our rebranding efforts, build processes to improve communication between our global teams and launch features used by millions of users.

Michael

Operations

What are TikTok Perks + Benefits

Culture
Volunteer in local community
Partners with Nonprofits
More on our global initiative, TikTok for Good, here: https://www.tiktok.com/forgood
Eat lunch together
Team owned deliverables
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity manifesto
Someone's primary function is managing the company’s diversity and inclusion initiatives
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Onsite Gym
Retirement & Stock Options Benefits
401(K) Matching
Performance Bonus
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Free Daily Meals
Stocked Kitchen
Parking
We offer employees Free on-site garage parking.
Pet Friendly
Acme Co.'s pet policy is dog friendly daily.
Fitness Subsidies
Professional Development Benefits
Lunch and learns
Online course subscriptions available
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