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Activation / Implementation Team Manager

| Greater LA Area
About Ordermark
Ordermark’s mission is to become a trusted partner to restaurants everywhere, offering products and services that help restaurants adapt to changing consumer trends and technology. We provide our clients with a single dashboard to manage all online ordering and a team of experts to help them succeed. While tech is important, it takes a backseat to solving our client’s problems. We pride ourselves in building a team of world-class thinkers and innovators to revolutionize the restaurant industry, empowering our customers to tap into new markets.
By joining Ordermark you will have a front row seat to the rapidly changing restaurant landscape and the explosive online ordering industry.
About the role
As Implementation Manager, you and your team will be the first point of contact for our restaurant partners - responsible to get them up and running on our platform with excellent and professional communication. You represent and champion the team within the company to ensure cross-functional collaboration.

What you get to do every day:

  • Responsible for overseeing the entire new client onboarding process
  • Manages a small team of implementation specialists, including scheduling and workload balancing
  • Coaches team and develop best practices
  • Reviews client contracts for accuracy and completion
  • Performs 1st level of implementation activities, including creating client account within our systems
  • Collects client feedback to ensure ongoing process improvement
  • Works with other departments (Sales, New Service Sign-Ups, Client Support) to ensure client success
  • Develops and maintains Implementation Handbook
  • Ability to help troubleshoot hardware issues
  • Oversees Equipment set-up and trains team

 

What you bring to the role:

  • Minimum three years of supervisory experience with at least five years of technical customer service experience, or experience leading a customer-focused team
  • Minimum 4 years professional technical expertise or proven technical ability
  • Knowledge of the following is required: iOS, Smartphone, Tablet, PC or Mac experience
  • Ability to setup Android tablets, Epson Thermal or Impact Printers and Basic WiFi devices.
  • Aptitude for technical troubleshooting and an ability to “translate” and be understood
  • Excellent communication, management, interpersonal and leadership skills required
  • Attention to detail and focus in making sure a problem gets solved start-to-finish
  • Confidence and creative problem-solving skills
  • Ability to work in a fast-paced business setting that is rapidly changing
  • Ability to work overtime as necessary to meet quotas and guide team
  • A desire to incorporate feedback and personally grow as a team member, leader, and a professional
  • Track record for process improvement
  • Demonstrated ability to work with all management levels, including managers, directors, and executives
  • Ability to lead others and achieve results through others, assemble and lead high performance teams, and carry out responsibilities while upholding our values and ethics

 

 

___________
Ordermark participated in Techstars, Boulder in Spring 2018, and has raised $12.5 million. We are headquartered in Los Angeles, and are looking to significantly grow our team while continuing to reach restaurants across the country. Join us in supporting more great restaurant partners like Papa John's, Which Wich, and Qdoba!
Our team is made up of people from diverse backgrounds, collaborating daily across time zones. We believe cross-pollination is one of the best ways to foster community and new ideas. For that reason we encourage people from all backgrounds to apply to any of our positions.
Thank you for your interest in Ordermark - we’re reviewing impressive candidates every day, and will do our best to reach out to you as quickly as possible!

 

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Technology we use

  • Engineering
    • JavascriptLanguages
    • PythonLanguages
    • SqlLanguages
    • SwiftLanguages
    • jQueryLibraries
    • ReactLibraries
    • ReduxLibraries
    • DjangoFrameworks
    • PostgreSQLDatabases
    • RedisDatabases
    • SQLiteDatabases

Location

10381 Jefferson Blvd, Culver City, CA 90232

What are Ordermark Perks + Benefits

Culture
Friends outside of work
Eat lunch together
Intracompany committees
Culture committee rallies around ideas for upcoming company events.
Open door policy
Team owned deliverables
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Ordermark employees can contribute up to $2600 annually to their Healthcare FSA.
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Retirement & Stock Options Benefits
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Family Medical Leave
Adoption Assistance
Company sponsored family events
Ordermark sponsors family oriented events Semi-annually.
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Employees receive 40 hours per year of paid sick leave.
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Ordermark hosts company outings Monthly.
Game Room
Our game room includes Video Games.
Stocked Kitchen
Some Meals Provided
Happy Hours
We alternate monthly between happy hours and other activities (i.e. more family-friendly activities, or specific events like bowling, a cooking class, etc.)
Parking
We offer employees free on-site parking.
Pet Friendly
Ordermark's pet policy is dog friendly daily.
Professional Development Benefits
Job Training & Conferences
Ordermark offers employees professional development opportunities like Onsite training courses, The ability to attend job related conferences and seminars.
Lunch and learns
Ordermark hosts lunch and learn meetings once per month, during which we bring an inspiring guest to tell their story to the team .
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