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The Role:
We’re looking for an experienced Program Manager (Temporary/Part-Time) to join our Customer Success team on a part-time, temporary basis. This role will provide critical program management support for one of SnapLogic’s key enterprise customers, ensuring successful implementation, cross-functional alignment, and an exceptional customer experience.
You’ll partner closely with Customer Success Managers, Account Executives, Professional Service teams, and Technical teams to manage deliverables, streamline communication, and maintain accountability across workstreams. Your leadership and organization will be instrumental in driving operational excellence, customer success, retention, and growth.
This is a unique opportunity to make an immediate impact by improving how SnapLogic delivers for one of our largest customers. You will help streamline operations, strengthen customer relationships, and create space for our Customer Success and Sales teams to focus on strategic growth all while shaping an outstanding customer experience.
What You’ll Do
- Drive Program Execution: Lead coordination across internal and external stakeholders to ensure deliverables are completed on-time and to quality standards
- Host and Lead Customer and Internal Meetings: Facilitate recurring status updates, ensuring all parties are informed, aligned, and accountable
- Track Deliverables and Dependencies: Monitor support issues, feature requests, and open action items, ensuring visibility, progress, and timely resolution
- Enable Process Clarity: Define and reinforce clear ownership and workflows across customer teams and SnapLogic departments to improve collaboration and reduce confusion
- Manage Risk: Identify potential roadblocks or misalignments early and recommend mitigation strategies
- Communicate Progress: Prepare and deliver concise program updates, dashboards, and reports for stakeholders and leadership staff
- Enhance Customer Experience: Build trust with customers by providing structure, follow-through, and transparency throughout the implementation process and account management
What We’re Looking For
- Program Management Expertise: 3–5+ years of experience leading cross-functional projects in SaaS, technology, or software implementation environments
- Project Management Certification: PMP certification (required)
- Technical Acumen: Experience with SaaS and software implementation; integration software experience is a plus
- Strong Communicator: Excellent written and verbal communication skills; comfortable engaging with senior stakeholders and customers
- Organized and Accountable: Exceptional time management and task tracking skills, with strong attention to detail
- Tools Proficiency: Advanced knowledge of Excel and task management tools (e.g., Asana, Smartsheet, Jira)
- Adaptable and Collaborative: Comfortable navigating dynamic environments and working with diverse teams
What you need to know about the Los Angeles Tech Scene
Los Angeles is a global leader in entertainment, so it’s no surprise that many of the biggest players in streaming, digital media and game development call the city home. But the city boasts plenty of non-entertainment innovation as well, with tech companies spanning verticals like AI, fintech, e-commerce and biotech. With major universities like Caltech, UCLA, USC and the nearby UC Irvine, the city has a steady supply of top-flight tech and engineering talent — not counting the graduates flocking to Los Angeles from across the world to enjoy its beaches, culture and year-round temperate climate.
Key Facts About Los Angeles Tech
- Number of Tech Workers: 375,800; 5.5% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Snap, Netflix, SpaceX, Disney, Google
- Key Industries: Artificial intelligence, adtech, media, software, game development
- Funding Landscape: $11.6 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Strong Ventures, Fifth Wall, Upfront Ventures, Mucker Capital, Kittyhawk Ventures
- Research Centers and Universities: California Institute of Technology, UCLA, University of Southern California, UC Irvine, Pepperdine, California Institute for Immunology and Immunotherapy, Center for Quantum Science and Engineering
