We are a 200+ person team funded by top-tier firms, based in Santa Monica, CA with satellite offices in San Francisco and South Carolina. We are a low-key but tight-knit group of hard-working people working to fix America's broken healthcare system. Americans spend over $400 billion per year on prescriptions and too many people simply can't afford the medications they desperately need. Join GoodRx and help us solve meaningful problems that help us make people’s lives better every day.
About the Role:

GoodRx is looking for a self driven Technical Vendor Manager to manage our customer service tools and vendor relationships. This individual will partner with our internal teams and external agencies to identify and incorporate tools to streamline our support and customer experience. This person will use data to identify common issues, recommend and implement new tools/features while serving as a trusted partner in managing new tooling implementations. 

Responsibilities:

• Set the vendor strategy for all tools utilized by the customer support team, including CRM, ticketing, telephony and other communication channels
• Prioritize necessary tools and features, build consensus, and coordinate with the support team to deliver high-quality experiences to customers
• Establish clear channels of communication with customers and stakeholders across the company to determine tooling needs and requirements
• Extract data, create dashboards and make data driven decisions to improve the agent and customer experience
• Manage technical documentation and standard operating procedures
• Research customer issues and support specifically related to prescription drug pricing
• Work closely with the support and pricing ops teams to identify trends and improve CRM and tooling strategy
• Stay up to date with industry trends and best-in-class tools related to customer support
• Be consistently excited about providing world-class support to thousands of customers every month

Skills & Qualifications:

• 2-3 years of technical vendor management experience or equivalent product management / product ownership experience
• Exceptional written and oral communication skills
• Exceptional organizational and analytical skills
• Experience working on a cross-functional team of designers, engineers, and partners
• Strong user experience sensibilities and appreciation for minimal interface design
• Strong use of analytics, user research and business cases to drive decisions and improve products
• Solid technical knowledge either through formal education or professional experience
• Experience working in an enterprise software environment a plus
• Experience working for a startup a plus
• Experience working in the healthcare industry is a plus
• Experience working with cloud-based tools (CRM, telephony, ticketing, and chat)is a plus
  

About GoodRx
GoodRx is America’s leading prescription price transparency platform. More than 8 million people use the GoodRx website and our mobile apps each month. GoodRx helps consumers save up to 80% on their medications by delivering prices and available discounts at nearly every pharmacy in the U.S. Thousands of physicians and employees use GoodRx, and its services have been positively reviewed by Good Morning America, the American Heart Association, The New York Times, ABC News, AARP, Forbes and many others.