At GoGuardian, Product Managers are the champions of discovering user problems that need to be solved. GoGuardian’s Product Management Team is given the creative freedom and trust necessary to arrive at innovative and industry-leading solutions, supported by incredible design and engineering teams. We’re a team of passionate creators who believe in the power of education and its ability to impact the future trajectory of our youth.
As a Technical Product Manager, you will be the loudest advocate for your users. You will use your strong technical aptitude and in depth understanding of the K-12 space to own the short and long term technical strategy of our platform, ensuring our solutions work seamlessly and consistently across any device and operating system. Every decision you’ll make will be on behalf of your users. You’ll define and carry out the technical solution’s vision for them and will champion it through the entire organization while also managing tactical initiatives
We’re looking for someone who thrives in an environment of trust, optimism, and consistent questioning of status quo. We trust our Product Management team to define the future of GoGuardian, and in-turn, the future of our impact on education.
What will I be doing?
- You will own the technical strategy, roadmap, and backlog for ensuring GG solutions work seamlessly and consistently across any device and operating system
- You will work closely with other PMs and developers to maintain consistent user experience, address top technological needs on all devices, and be the subject matter expert for all devices/platforms/clients used in K-12 space
- You will regularly conduct competitive technical capability analyses and assess emerging products to measure their potential value or threat to GoGuardian and its products, as well as make recommendations on which new technologies to invest in or leverage
- You will substantiate recommendations with metrics that demonstrate impact/risk on our business and constantly define, measure, and share the success of your solution through both quantitative and qualitative measures
- You will work closely with design, developers, QA, and your fellow PMs to define a process that ensures ongoing support of functionality on all devices
- You’ll deeply understand the problems that your users are experiencing through research and interaction with customers, and then communicate those problems clearly back to your team
What skills do I need?
- You have 2+ years of experience of product ownership/management experience
- You have exceptional verbal and written communication skills and are comfortable speaking with both internal and external stakeholders
- You have a proven track record of engaging in technical conversations with developers and can switch to translate your highly technical solutions to non-technical internal and external stakeholders
- You have developed key performance indicators to measure success/impact of your work and can speak to decisions you’ve made to improve those metrics
- You substantiate any product decisions by proving, or disproving, their validity with experimentation and measurable results using qualitative and quantitative data
- You can clearly communicate the vision of your solutions, the roadmap, and the rationale behind them. You’re comfortable making decisions without consensus. You know when and how to equip other business units to further support your product and value product alignment
- You have an understanding of the technical architecture of complex & modern web applications. You’re able to tailor the level of technical communication based on the audience the room
Extra Credit
- A background in Computer Science or Software Engineering
- Experience working on mobile and desktop environments
- Experience working within Google, Microsoft, iOS, Android, MacOS platforms (or any combination thereof)
What else will help me succeed?
- You love facilitating conversations with customers and translating their needs into a solution
- You are a true team player and thrive on collaborating with others to determine the best path forward for your users
- You incorporate user impact metrics as part of your success metrics (you do not build just to drive revenue and do not build anything without customer validation)
- You’ve also built products that have failed (and know why they did)
- You value and favor user needs and concerns over your own to inform product direction
- You regularly use data to objectively evaluate ideas and assumptions
- You understand and value the importance of quantitative and qualitative data
- You know when and how it’s appropriate to say “no”
- You possess a passion for education or EdTech
- You are a natural advocate and evangelist, willing and eager to talk about the value of your solution to anyone at any time
What attitudes and mindsets will enable me to be successful at GoGuardian?
- You are constantly looking for new opportunities to personally grow
- You approach problems with modesty and a beginner’s mindset
- You are collaborative in your approach and are always looking for opportunities to engage peers and other functional groups
- You value diverse perspectives and backgrounds
- You welcome and apply feedback
- You approach problems with a data-driven mindset, building a hypothesis and proving its validity with experimentation
- You consistently challenge the status quo. You would never implement a tool or process with the reason: “That’s how we’ve always done it”
GoGuardian is an equal opportunity employer and makes employment decisions on the basis of merit and business needs. GoGuardian does not discriminate against employees, applicants, interns, or volunteers on the basis of race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, pregnancy, marital status, sex, age, sexual orientation, military and veteran status, registered domestic partner status, genetic information, gender, gender identity, gender expression, or any other characteristic protected by applicable law.
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