GoGuardian
El Segundo, CA
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Technical Product Manager at GoGuardian

GoGuardian
| El Segundo
Sorry, this job was removed at 11:38 a.m. (PST) on Friday, March 20, 2020
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At GoGuardian, Product Managers are the champions of discovering user problems that need to be solved. GoGuardian’s Product Management Team is given the creative freedom and trust necessary to arrive at innovative and industry-leading solutions, supported by incredible design and engineering teams. We’re a team of passionate creators who believe in the power of education and its ability to impact the future trajectory of our youth.
As a Technical Product Manager, you will be the loudest advocate for your users. You will use your strong technical aptitude and in depth understanding of the K-12 space to own the short and long term technical strategy of our platform, ensuring our solutions work seamlessly and consistently across any device and operating system. Every decision you’ll make will be on behalf of your users. You’ll define and carry out the technical solution’s vision for them and will champion it through the entire organization while also managing tactical initiatives
We’re looking for someone who thrives in an environment of trust, optimism, and consistent questioning of status quo. We trust our Product Management team to define the future of GoGuardian, and in-turn, the future of our impact on education.

What will I be doing?

  • You will own the technical strategy, roadmap, and backlog for ensuring GG solutions work seamlessly and consistently across any device and operating system
  • You will work closely with other PMs and developers to maintain consistent user experience, address top technological needs on all devices, and be the subject matter expert for all devices/platforms/clients used in K-12 space
  • You will regularly conduct competitive technical capability analyses and assess emerging products to measure their potential value or threat to GoGuardian and its products, as well as make recommendations on which new technologies to invest in or leverage
  • You will substantiate recommendations with metrics that demonstrate impact/risk on our business and constantly define, measure, and share the success of your solution through both quantitative and qualitative measures
  • You will work closely with design, developers, QA, and your fellow PMs to define a process that ensures ongoing support of functionality on all devices
  • You’ll deeply understand the problems that your users are experiencing through research and interaction with customers, and then communicate those problems clearly back to your team

What skills do I need?

  • You have 2+ years of experience of product ownership/management experience
  • You have exceptional verbal and written communication skills and are comfortable speaking with both internal and external stakeholders
  • You have a proven track record of engaging in technical conversations with developers and can switch to translate your highly technical solutions to non-technical internal and external stakeholders
  • You have developed key performance indicators to measure success/impact of your work and can speak to decisions you’ve made to improve those metrics
  • You substantiate any product decisions by proving, or disproving, their validity with experimentation and measurable results using qualitative and quantitative data
  • You can clearly communicate the vision of your solutions, the roadmap, and the rationale behind them. You’re comfortable making decisions without consensus. You know when and how to equip other business units to further support your product and value product alignment
  • You have an understanding of the technical architecture of complex & modern web applications. You’re able to tailor the level of technical communication based on the audience the room
  • College degree preferred

Extra Credit

  • A background in Computer Science or Software Engineering 
  • Experience working on mobile and desktop environments
  • Experience working within Google, Microsoft, iOS, Android, MacOS platforms (or any combination thereof)

What else will help me succeed?

  • You love facilitating conversations with customers and translating their needs into a solution
  • You are a true team player and thrive on collaborating with others to determine the best path forward for your users
  • You incorporate user impact metrics as part of your success metrics (you do not build just to drive revenue and do not build anything without customer validation)
  • You’ve also built products that have failed (and know why they did)
  • You value and favor user needs and concerns over your own to inform product direction
  • You regularly use data to objectively evaluate ideas and assumptions
  • You understand and value the importance of quantitative and qualitative data
  • You know when and how it’s appropriate to say “no”
  • You possess a passion for education or EdTech
  • You are a natural advocate and evangelist, willing and eager to talk about the value of your solution to anyone at any time

What attitudes and mindsets will enable me to be successful at GoGuardian?

  • You are constantly looking for new opportunities to personally grow
  • You approach problems with modesty and a beginner’s mindset
  • You are collaborative in your approach and are always looking for opportunities to engage peers and other functional groups
  • You value diverse perspectives and backgrounds
  • You welcome and apply feedback
  • You approach problems with a data-driven mindset, building a hypothesis and proving its validity with experimentation
  • You consistently challenge the status quo. You would never implement a tool or process with the reason: “That’s how we’ve always done it”

GoGuardian is an equal opportunity employer and makes employment decisions on the basis of merit and business needs. GoGuardian does not discriminate against employees, applicants, interns, or volunteers on the basis of race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, pregnancy, marital status, sex, age, sexual orientation, military and veteran status, registered domestic partner status, genetic information, gender, gender identity, gender expression, or any other characteristic protected by applicable law.

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GoGuardian
Technical Product Manager
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Where we are

2030 E. Maple Avenue, El Segundo, CA 90245

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • GolangLanguages
    • JavascriptLanguages
    • ScalaLanguages
    • SqlLanguages
    • ReactLibraries
    • ReduxLibraries
    • Node.jsFrameworks
    • MySQLDatabases
    • Google AnalyticsAnalytics
    • IllustratorDesign
    • PhotoshopDesign
    • SketchDesign
    • ConfluenceManagement
    • JIRAManagement
    • SalesforceCRM
    • MarketoLead Gen
Nick Tyler
Director of Engineering
SCHOOL OF THOUGHT
Hone your technical chops
When Golang hit the market, several engineers took the initiative to prepare others at GoGuardian until they felt comfortable using it. “Since, we’ve found that the simplicity found in Go makes it easier to make meaningful contributions,” Tyler said. Go has allowed them to quickly build powerful and scalable tools that save teachers time, send notifications when students need help, and set boundaries in a digital world.
Our culture is one that favors learning, discovery and growth. Rarely have I witnessed people being ‘put in a box’ or constrained to some small-problem domain.
Nick Tyler
Director of Engineering
Ellen Yan
General Manager, Beacon
STANDUP SOFTWARE
With Beacon, technologists see the impact of their work
“Simply put, we are able to help save students’ lives.” It’s a bold claim, but through Beacon, GoGuardian’s suicide and self-harm prevention tool, school staff are alerted of students’ potentially harmful behavior online. Though conversation around mental health and suicide can be difficult, Yan leans on “incredibly passionate, smart and trustworthy” engineering and product teams to build out Beacon.
Ultimately, I envision Beacon not only saving student lives but also helping all the students out there who are struggling get the help and resources they need.
Ellen Yan
General Manager, Beacon
Elizabeth Dadanian
Head of People
CORE CURRICULUM
Work in an ‘experiment and learn’ environment
Through its products — like Beacon or GoGuardian’s head of the classroom management product, Teacher — the company is driving educational excellence in the digital classroom. But that commitment extends to employees, too, who are empowered to "experiment and learn,” one of the five core values at GoGuardian. “We understand that we must all constantly be leveling up if we’re going to be able to achieve our mission.”
A unique part of GoGuardian’s philosophy is that we truly believe that an individual can experience deep levels of self-actualization in the right work environment.
Elizabeth Dadanian
Head of People
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What are GoGuardian Perks + Benefits

GoGuardian Benefits Overview

At GoGuardian, you'll have the opportunity to impact and revolutionize safe digital learning experiences for K-12 students and partner with enthusiastic and talented colleagues who are compelled to do good in the world. Some of our perks & benefits include weekly yoga classes, guided aromatherapy meditation and on-site gym, annual personal growth stipend for continued learning, excellent healthcare benefits, remote work and the opportunity to grow with one of the fastest growing EdTech companies.

Culture
Volunteer in local community
GoGuardian participates in local volunteer activities such as AngelHacks Hackathon, Teens Exploring Technology (TXT) and LA Food Bank.
Friends outside of work
Eat lunch together
Intracompany committees
GoGuardian's Diversity, Equity, and Inclusion Committee has five focus areas to drive meaningful and lasting change in Community, Communication, Talent, Product & Education.
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
On-site meditation twice per week
Onsite Gym
Team workouts
Team fitness initiatives include weekly in-office yoga classes
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
We provide up to 12 weeks of parental leave for all parents
Remote Work Program
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
We offer a flexible time off policy for full-time exempt employees. Full-time non-exempt employees accrue 3 weeks of PTO annually. We also offer a paid 2 week end of the year holiday break.
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Company Outings
Free Daily Meals
Game Room
Stocked Kitchen
Happy Hours
Parking
Relocation Assistance
Fitness Subsidies
Home Office Stipend for Remote Employees
Professional Development Benefits
Tuition Reimbursement
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Continuing Education stipend
We offer a $1200 learning stipend annually for personal & professional growth
Online course subscriptions available
Paid industry certifications

Additional Perks + Benefits

Relax, recharge, and refresh with weekly yoga classes & guided aromatherapy meditation. Whether you're a golfer or a gamer (or both), there's probably a weekly activity with your name on it.

View full list of perks + benefits

An Insider's view of GoGuardian

What’s the vibe like in the office?

Exciting! We’ve had tremendous growth and have gone through a lot of changes over the last couple of years, but have maintained the supportive, passionate, and energetic foundations that made me join the company in the first place. The vibe is simultaneously feels relaxed and open, and like everywhere you look, people are solving difficult problems

Terence

Director, Customer Success

What's the biggest problem your team is solving?

Our vision brings tall challenges; one of which is finding ways to sift through nearly insurmountable amounts of data, finding the important nuggets of information, then surfacing it to the right people. By using a combination of machine learning and cutting-edge data science (really), we're building better products for our users.

Zach

Senior Designer

What does career growth look like on your team?

Career growth is something that is talked over, thought through and planned out in open conversation and full collaboration between the team members and the manager of the team. It is clearly defined, from the very first day, as a line connecting your current areas for improvement to when they become areas of excellence.

Yola

Data Scientist

What are some things you learned at the company?

Come in with an open mind, and you will find yourself in a breeding ground for self-discovery. By being given a high level of autonomy to do meaningful work, I have learned what it means to be authentic, lean into my fears, find my voice, build trust, and experience the greatest joy that life has to offer—connecting with others!

Michelle

Software Engineer
Photo Gallery

GoGuardian Careers In El Segundo
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Data Engineer I

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GoGuardian is looking for a motivated data engineer to help plan, maintain, and constantly improve our data warehouse and ETL pipeline. Data Engineer I focuses on integrating, consolidating, and cleansing data from multiple source systems. This position works closely with the data warehousing and business intelligence teams to prioritize tasks that are important to supporting our product and business units.

Software Engineer - Full Stack

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As a full stack engineer at GoGuardian, you’ll help build, optimize and maintain our infrastructure and applications that support millions of students and educators every day. You will work on production code and build rich feature sets that support the complex problems in education. You’ll be a key member of our engineering team, helping to embody the principles of fluidity, critical thinking, innovation, and collaboration.

UX Design Lead

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The GoGuardian UX Team is a close-knit group of thinkers and tinkerers who believe the best products are made with curiosity, optimism, and deep enthusiasm to craft products that make people’s lives better. We're looking for a Senior UX Designer who balances day-to-day design work with broader strategic planning in partnership with Research, Engineering, and Product Management to produce engaging, consistent, and innovative experiences for GoGuardian products.

Applications Engineering Manager

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Day-to-day, you’ll be keeping engaged with your team (through 1:1s, evaluating code and pull requests, reviewing design proposals, etc.) and driving longer-term initiatives (e.g. changes to a team’s staff, new on-call rotations, quarterly performance reviews, hiring plans, etc.). Additionally, you’ll need to clearly and effectively communicate status of work upwards and be responsible for implementing and supporting larger, team-wide, department-wide or company-wide initiatives. Both your direct reports and your manager should trust you for support, autonomous execution and timely/accurate feedback.

Sales Manager - SMB

GoGuardian
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3 days ago
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As the Sales Manager - SMB, you will be responsible for leading and continuing to scale our sales organization. You will be an integral part of the sales leadership team by providing continuous mentorship for our Account Executives, refining our sales process, defining and tracking KPIs, and spearheading sales team recruiting. Reporting to the Director of Sales, you will work closely with other leaders in sales, customer success, marketing, revenue operations, channel, and sales enablement to drive sales strategy. Ideally, you will reside in the Los Angeles area, within a reasonable commuting distance of our corporate office in El Segundo.

Sales Manager - Enterprise

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4 days ago
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As the Enterprise Sales Manager, you will be responsible for leading and continuing to scale our sales organization. You will be an integral part of the sales leadership team by providing continuous mentorship for our Strategic & Enterprise Account Executives, refining our sales process, defining and tracking KPIs, and spearheading sales team recruiting. Reporting to the Director of Sales, you will work closely with other leaders in sales, customer success, marketing, revenue operations, channel, and sales enablement to drive sales strategy. Ideally, you will reside in the Los Angeles area, within a reasonable commuting distance of our corporate office in El Segundo.

Account Manager - Pear Deck

GoGuardian
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5 days ago
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+49
The Account Manager - Pear Deck is responsible for managing the renewal, expansion, and cross-sell of current Pear Deck customers. You will proactively engage with clients to build relationships, identify and mitigate churn risk, and discover, nurture, and close expansion and cross-sell opportunities. You will have the support of a counterpart in customer success to ensure your clients are properly onboarded and have healthy product usage. 

Sales Trainer

GoGuardian
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1 week ago
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As a Sales Trainer, you will partner with GoGuardian Revenue leaders to coach and develop our customer-facing teams. This position will directly impact the effectiveness and competitiveness of GoGuardian sellers. It’s primary function is to develop and deliver engaging, results-driven training activities to increase speed-to-productivity and provide continuous learning opportunities in our sales organization.

Business Development Representative

GoGuardian
Remote
1 week ago
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+49
As a Business Development Representative, your role will be to seek new business opportunities by contacting and developing relationships with potential customers. You’ll work to generate interest in the GoGuardian offerings through daily engagement with prospects and leads. You’ll use your top-notch communication skills to cultivate strong relationships with customers from first contact until you pass on the deal to the sales team to close. 

Solutions Engineer

GoGuardian
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1 week ago
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+49
As a Solutions Engineer, you will partner with GoGuardian Sales and Customer Success and teams to develop value propositions for our GoGuardian Suite and conduct pre-sales presentations to GoGuardian’s most technically complex mid-market prospects. You will be responsible for all technical aspects of proposed solutions working in close partnership with the Implementation, Product Management, Engineering, Enablement, and Post-Sales Support and Customer Success teams. For this role, you will bring pre-sales experience with education technology selling within the K-12 part of education.

Manager, Customer Success - Enterprise

GoGuardian
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2 weeks ago
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+49
The ideal candidate will have a successful track record in full lifecycle success management, with an emphasis on driving engagement, adoption, and advocacy. You will be expected to perform live-call coaching, handle escalations, drive team member growth and development, champion the customer experience, deliver renewal forecasts, and more.

Sales Development Representative

GoGuardian
Remote
2 weeks ago
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+49
At GoGuardian, we have SDRs & BDRs. The SDR team handles all inbound inquiries into GoGuardian. Our role is to be the first human impression to all interested parties and we are focused on enhancing the buying experience for every GoGuardian prospect while maximizing opportunities for revenue. We are a small but mighty team and our KPIs focus on leads that you successfully contact, leads that you successfully book to have a meeting/demo with an Account Executive, meetings that you book that become opportunities to sell, and speed to contact with our prospects. 

Account Executive - Mid Market

GoGuardian
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2 weeks ago
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+49
We’re looking for a self-motivated, detail-oriented, and strong communicator to join our sales team. As an Account Executive, you will reach out and own the full sales life-cycle for our Mid Market accounts. You will need to take ownership of our resources, be proactive about data integrity, and constantly be striving to close your opportunities.

Account Executive - Pear Deck

GoGuardian
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2 weeks ago
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We’re looking for a self-motivated, detail-oriented, and strong communicator to join our Pear Deck sales team. As an Account Executive, you will reach out and own the full sales life-cycle for our Pear Deck accounts. You will need to take ownership of our resources, be proactive about data integrity, and constantly be striving to close your opportunities.

Senior Data Infrastructure Engineer

GoGuardian
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2 weeks ago
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The Data Infrastructure team at GoGuardian manages the high-throughput, real-time pipelines of educational technology data that power the learning experience for millions of students across the world, as well as the cloud infrastructure that supports those pipelines and the GoGuardian Suite. GoGuardian is seeking a Senior Data Infrastructure Engineer to work closely with cross-functional teams across Engineering and other departments to help us build and maintain the large scale, high-performance, robust, and secure systems that power our products. This role will involve architecting and deploying systems and processes that operate under scale, providing security and reliability while remaining cost-effective and developer-friendly. This includes data ingestion and processing pipelines, data storage and query layers, application deployment and communication systems, and observability and monitoring solutions.

Help Desk Support Specialist II

GoGuardian
El Segundo
2 weeks ago
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+49
Act as a core member of our IT Team at our headquarters. Primary break/fix support for day-to-day IT operations and needs of all GoGuardian teams. Work closely with both the Operations & HR departments on various IT projects. Create and maintain documentation for IT processes. Build out our IT infrastructure and work on various security and systems initiatives. Frequently ship IT equipment to employees, as well as receive it. Ability to work from home.

Associate Product Manager

GoGuardian
Remote
2 weeks ago
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+49
GoGuardian is on a mission to transform education by helping to protect students in the digital space from harmful and distracting content and supporting their mental health. We partner with schools to identify learning patterns and maximize the academic potential of every student. With GoGuardian, educators can engage students with more effective resources while also promoting online accessibility in the most applicable way for their school

VP of Product

GoGuardian
Remote
2 weeks ago
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We are looking for an inspiring, people-centric product leader to join GoGuardian. GoGuardian is a rapidly growing Ed-tech company dedicated to helping K-12 schools create safer more effective digital learning environments. Our vision is to unleash curiosity in the classroom, and make sure digital devices are used as effectively as possible. This individual will play a central role in guiding, mentoring, and developing an product team ready to

Delivery Manager, Technical Project Manager

GoGuardian
Remote
3 weeks ago
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Work with Product Managers & Executives to prioritize projects across the organization based on company goals and objectives. Create and deliver C-level presentations. Manage delivery of projects through the full lifecycle from design to roll out, marketing, sales and production support. Exhibit a solid understanding of application of Software Development Life Cycle (SDLC) methodology, including requirements definition, UI/UX design, architectural design, stakeholder feedback, development, and deployment. Lead a cross-functional team in a matrixed organization for successful, on-time delivery. Negotiate scope and priorities with key stakeholders.

Technical Support Specialist

GoGuardian
Remote
3 weeks ago
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As a Technical Support Representative, you'll support users via email, live chat, and phone/webex and act as the main point of contact for software questions ranging from “Help! I don’t how to create a password!” to “Help! I need to setup GoGuardian for my school district and don’t know where to start!” We're looking for a highly technical, organized go-getter and problem-solver who wants to delight our customers by providing accurate and efficient solutions while maintaining GoGuardian’s white-glove support experience. After comprehensive training, you'll play a pivotal role in supporting and maintaining the day-to-day operations of our diverse customer base.