Buying stuff online can get messy once you hit that “order” button. Managing dozens carrier tracking links, dealing with lost or damaged packages, and resolving issues with customer support can feel like a wild goose chase. That’s why we created the Route — to make the post-purchase experience for consumers like you, and the brands you love, as seamless as possible.
Route is on a mission to connect the world’s commerce. Through our network of millions of Route App users and thousands of merchants, we’re making it easier than ever for consumers to track, insure, and discover their favorite products in one place — which connects the world’s best direct-to-consumer brands to happy, repeat customers.
Since Route launched in 2018, we’ve been on a journey to build innovative products that empower our customers, all while fostering a people-first, values-driven company culture. We’re looking for talented people across the ecommerce space to join us on the next steps of this adventure.
Don’t just take our word for it! Discover what life at Route has to offer.
The Product team plays a critical role at Route, setting strategies and executing on innovative products that deliver best-in-class experiences for the thousands of retailers we partner with and the millions of consumers we serve. Product owners at Route thrive by putting themselves in their user’s shoes, and deliver value by solving the challenges these customers and consumers face. They achieve these results by first deeply understanding these problems and then creating innovative solutions.
As a Senior Manager of Product at Route, you will have an opportunity to lead efforts on our overall web experience. You will be responsible for the development and optimization of a wide array of high visibility and high impact B2B and B2C assets - from our company website to our merchant portal to our consumer web tracking experience. The solutions you create will generate incremental revenue as well as profitability for Route, engage as well as retain merchant partners and delight our consumers.
- Defines the team's strategies and goals given the company mission and objectives. Prioritizes and deploys resources to execute according to the strategy.
- Ships high-quality features and/or optimizes existing features with accountability to execution; either independently or through other product managers.
- Communicates clearly and concisely up, down and across the organization; collaborates effectively to maximize the value creation of our products.
- Develops high-trust relationships and demonstrates ownership of the product domain; drives alignment, team focus, velocity and improves team process.
- 7+ years of experience working in Product Management roles at an e-commerce or internet software company
- Deep understanding of software development lifecycle; track record of delivering high-quality results at scale
- Ability to translate end user requirements into business needs; understand and discuss technical concepts
- Strong collaboration skills that allow you to work with both technical and non-technical stakeholders
- Experience w/ Amplitude, Figma, G Suite, Jira, mParticle, Salesforce, SQL, Split, Tableau, WordPress is a plus
- BS/BA in Math, Statistics, Economics, Computer Science or other quantitative field is preferred
- Demonstrated ability to self-start, work autonomously and with accountability
Route is an Equal Opportunity Employer. We embrace diversity and equal opportunity in a serious way. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be.
We know our team works best when everyone feels happy, healthy, and supported. We offer to pay 100% of your health insurance premiums on a $0 deductible plan for you your family, remote or hybrid work arrangements, unlimited PTO, 401k matching, formalized growth opportunities, learning & development, DEI programs & events, and so much more.
San Francisco $228,000 - $240,000
What We Do
Route is helping people discover and celebrate the world's brands through a completely reimagined e-commerce marketplace that directly connects and empowers both consumers and brands. Route’s unique platform takes a holistic approach to online shopping, rethinking the consumer experience from discovery to delivery via the Route app, while offering a suite of features that provides merchants the tools necessary to enhance the overlooked post-purchase experience. Since launching in 2018, Route has built a network of millions of app users and over 10,000 merchants. The company has offices in Lehi, UT and New York. For more information go to www.route.com.
Why Work With Us
We are a diverse group of talented trailblazers & passionate disruptors. We are the builders, the influencers, the trendsetters. We never settle for the status quo & are actively looking to make a huge dent in the world. We show up in big ways - for our customers, our merchants, our community & most definitely, for each other.
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