We are Route

Buying stuff online can get messy once you hit that “order” button. Managing dozens carrier tracking links, dealing with lost or damaged packages, and resolving issues with customer support can feel like a wild goose chase. That’s why we created the Route  — to make the post-purchase experience for consumers like you, and the brands you love, as seamless as possible. 

Route is on a mission to connect the world’s commerce. Through our network of millions of Route App users and thousands of merchants, we’re making it easier than ever for consumers to track, insure, and discover their favorite products in one place — which connects the world’s best direct-to-consumer brands to happy, repeat customers.

Since Route launched in 2018, we’ve been on a journey to build innovative products that empower our customers, all while fostering a people-first, values-driven company culture. We’re looking for talented people across the ecommerce space to join us on the next steps of this adventure.

Don’t just take our word for it! Discover what life at Route has to offer.

The team

The Product team plays a critical role at Route, setting strategies and executing on innovative products that deliver best-in-class experiences for the thousands of retailers we partner with and the millions of consumers we serve. Product owners at Route thrive by putting themselves in their user’s shoes, and deliver value by solving the challenges these customers and consumers face. They achieve these results by first deeply understanding these problems and then creating innovative solutions.

The opportunity

As a Senior Manager of Product at Route, you will have an opportunity to lead efforts on our overall web experience. You will be responsible for the development and optimization of a wide array of high visibility and high impact B2B and B2C assets - from our company website to our merchant portal to our consumer web tracking experience. The solutions you create will generate incremental revenue as well as profitability for Route, engage as well as retain merchant partners and delight our consumers. 

What you’ll do

• Defines the team's strategies and goals given the company mission and objectives. Prioritizes and deploys resources to execute according to the strategy.
• Ships high-quality features and/or optimizes existing features with accountability to execution; either independently or through other product managers.
• Communicates clearly and concisely up, down and across the organization; collaborates effectively to maximize the value creation of our products. 
• Develops high-trust relationships and demonstrates ownership of the product domain; drives alignment, team focus, velocity and improves team process. 

What we’re looking for

• 7+ years of experience working in Product Management roles at an e-commerce or internet software company  
• Deep understanding of software development lifecycle; track record of delivering high-quality results at scale 
• Ability to translate end user requirements into business needs; understand and discuss technical concepts 
• Strong collaboration skills that allow you to work with both technical and non-technical stakeholders 
• Experience w/ Amplitude, Figma, G Suite, Jira, mParticle, Salesforce, SQL, Split, Tableau, WordPress is a plus
• BS/BA in Math, Statistics, Economics, Computer Science or other quantitative field is preferred
• Demonstrated ability to self-start, work autonomously and with accountability

Equal opportunity for all

Route is an Equal Opportunity Employer. We embrace diversity and equal opportunity in a serious way. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be.

Total Rewards

We know our team works best when everyone feels happy, healthy, and supported. We offer to pay 100% of your health insurance premiums on a $0 deductible plan for you and your family, remote or hybrid work arrangements, unlimited PTO, 401k matching, formalized growth opportunities, learning & development, DEI programs & events, and so much more.

Pay Transparency

Salary for this role: San Francisco $228,000 - $240,000 

The cash compensation above includes base salary, and is not reflective of potential commission for employees in eligible roles, or annual bonus targets under Route’s bonus plan for eligible roles. In addition to cash compensation, all Route employees are eligible to participate in Routes equity incentive plan to receive stock options per the terms of the agreement. Some roles may also be eligible for overtime pay. Individual compensation packages are based on a few different factors unique to each candidate, including their career level, skills, experience, specific geographic location qualifications and other job-related reasons.