Route
Route is helping people discover and celebrate the world's brands through a completely reimagined e-commerce marketplace
Santa Monica, CA

Sr. Product Manager (LA)

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About Route

Route is a one-click premium shopping experience for online ordering, and the only way to view all of your online orders, from any merchant, in one place. Online shoppers can insure and visually track everything they order online in one centralized app. E-commerce merchants from boutique brands to household names can add Route to their website empowering one-click solutions for their customers for shipping insurance, visual package tracking, and one-click claim handling. With offices in both Silicon Slopes, Utah (HQ) and Santa Monica, California, Route embodies a creative lifestyle partnered with innovative tech to build a one of a kind global brand. 

About the Role

As a Product Manager for the Route Mobile App, you will be involved in every aspect of the product development process. From brainstorming the next product innovation to working directly with designers and engineers to implement features. You will use your start-up mindset, and your full range of product development skills, to produce elegantly simple features. You’ll be expected to push the boundaries of what’s possible in a mobile app, while sharing in our healthy obsession for quality and attention to detail.

Responsibilities

  • Serve as a product expert, combining industry analysis, market research, end-user feedback, and site usage data to manage the overall mobile product roadmap and lifecycle
  • Lead the ideation, technical development, and launch of innovative multi-platform mobile product features
  • Work closely with UX designers to research, define, and test next-generation experiences that increase the adoption of the products, improve the conversion of new users, and improve end-user satisfaction
  • Work hands-on with engineers to implement and build new features that meet our standards of simplicity and quality
  • Work closely with customer experience and sales to ingest user feedback from the field
  • Maximize efficiency in a constantly evolving environment where the process is fluid and creative solutions are the norm
  • Design, implement and analyze A/B tests to optimize the user experience and drive key performance metrics
  • Handle critical, time-sensitive incidents of high impact to the company and perform post-mortem to analyze gaps and identify optimizations to products, policies and processes

MINIMUM QUALIFICATIONS

  • Bachelor’s degree or equivalent work experience in product management
  • Minimum of 5 years of product management or product design experience at an e-commerce or internet software company
  • Minimum of 5 years experience driving cross-functional collaboration between product, engineering, sales, and customer success
    Minimum of 5 years of experience contributing to user interface design
  • Stellar business acumen, communication skills, and presentation experience
  • Proven organizational and analytical experience
  • Ability to think strategically and act tactically
  • Experience with online A/B testing to drive improvement in user experience and business results
  • Track record of utilizing web analytics and data analysis to aid business decisions
  • Passionate about customer centricity and voice of the customer programs
  • Validated experience in embracing product management standard methodologies and policies

Benefits:

Route offers an array of benefits including generous salaries, stock options, 100% healthcare coverage, and an unlimited PTO policy.

Route is an Equal Opportunity Employer. We embrace diversity and equal opportunity in a serious way. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be!


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What are Route Perks + Benefits

Route Benefits Overview

Route offers an array of benefits including generous salaries, stock options, 100% healthcare coverage, and an unlimited PTO policy.

Route is an Equal Opportunity Employer. We embrace diversity and equal opportunity in a serious way. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be.

Culture
Volunteer in local community
Authenticity Through Action - Route's GiveBack Program -This year we partnered with Surfrider Foundation, LA LGBT Center and The Dream Center.
Partners with nonprofits
Open door policy
OKR operational model
Team based strategic planning
Open office floor plan
Flexible work schedule
Diversity
Documented equal pay policy
Dedicated diversity and inclusion staff
Mandated unconscious bias training
Diversity manifesto
Mean gender pay gap below 10%
Diversity employee resource groups
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Wellness programs
Team workouts
Mental health benefits
Financial & Retirement
401(K)
401(K) matching
Company equity
Employee stock purchase plan
Performance bonus
Child Care & Parental Leave Benefits
Generous parental leave
Family medical leave
Company sponsored family events
Vacation & Time Off Benefits
Unlimited vacation policy
Generous PTO
Route proudly offers unlimited PTO to all full-time employees.
Paid holidays
Office Perks
Company-sponsored outings
Free snacks and drinks
Some meals provided
Company-sponsored happy hours
Onsite office parking
Recreational clubs
Relocation assistance
Fitness stipend
Professional Development Benefits
Job training & conferences
Lunch and learns
Promote from within
Online course subscriptions available
Customized development tracks

Additional Perks + Benefits

This is only the beginning of what we are looking to create here at Route. We embrace a unique office environment that strives to celebrate the little things on a daily basis, offers opportunities to stretch our skillsets and fully invest in exploration and self discovery. Experiential benefits are on the very near horizon!

We are currently building a new office space in the heart of Santa Monica! The new location features a beautiful outdoor space to accommodate the numerous events planned in the future!

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