Sr. Product Manager - Exactuals
PRODUCT MANAGER SENIOR
WHAT IS THE OPPORTUNITY?
As a Senior Product Manager, you are a results-oriented leader in our company, focused on pursuing and achieving the right solutions for customers. You will team with customers and lead stakeholders and product development teams to deliver best in class features and products. This role requires deep product and market knowledge, and ability to think on one's feet, be accountable for decisions, lead by example, and make data-driven decisions based on a multitude of complex, interdependent factors.As a hands-on influencer within the company and the product team, you will use effective communication and collaboration to positively and effectively obtain results, and lead the team through times when the path forward is not known or straightforward. The key to success is a clear focus on customer needs, opportunities, expectations, and an ability to balance them with company objectives to deduce the correct product direction and customer experience design. You should be passionate about the customers you're serving, and talented in using data, insights and prior experience to make decisions and deliver a clear and easy to use customer experience with high adoption and engagement.The Senior Product Manager will work on and own high-impact, higher-visibility products, as well as provide leadership, coaching and guidance to more junior PMs in these areas.
Exactuals Division
Exactuals is modernizing payment and royalty administration solutions across multiple industries, including Film/TV, Music, Insurance, Real Estate, and Book Publishing. Founded in 2011, our cloud-based SaaS offerings are setting the standard for trust, accuracy, and security in the complex payment processing space. Exactuals is a fast-growing company, doubling in revenue annually, with a strong a commitment to diversity and inclusion. While largely a remote distributed team, Exactuals maintains offices in Los Angeles, Nashville and New York. Exactuals became an RBC / City National company in 2018. Visit www.exactuals.com to learn more.
WHAT WILL YOU DO?
- Own delivery of product features and enhancements within Agile product teams, and exhibit a complete control of the Agile Scrum or Kanban methodologies, and/or a complete understanding of a given product area or industry (Film and TV, Music, Insurance, etc)
- Manage a product backlog, write and refine stories with teams, prioritize build efforts and collaborate on delivery timelines with teams; identify team gaps which may cause blockers
- Define roadmaps based on corporate and customer goals, which tell a clear story of the product direction
- Define business objectives and customer needs, and demonstrate and understanding of the customer benefit your product provides and the specific customer problems it is solving
- Initiate and conduct competitive analysis, market research, and data driven analysis to define pain points and market opportunities
- Perform quality assurance and controls on products, and provide team guidance on product where to focus quality review activities
- Identify and track product and feature performance and user feedback, analyze performance, tie product metrics to business goals, and provide recommendations for next steps based on your findings
- Create support articles and training materials for internal and external users
- Effectively speak to basic product concepts and communicate product performance and initiative status to the team, peers and manager
- Communicate product status and developments to stakeholders and customers through compelling and engaging methods such as demos, simplified messaging, in-product education, and others
- Provide accurate and clear answers, based on well-informed data, when consulted for advice on product function, process, risks, etc.
- Initiate and write business cases, ROI analyses, buy vs build analysis, and make recommendations leading increased product engagement and performance
- Incorporate feedback and input from customers, partners and in-house teams on product strategy and find ways to expand product market reach
WHAT DO YOU NEED TO SUCCEED
Must-Have*
- Bachelor's Degree
- Minimum 5 years experience in a market facing Product Management role.
- Minimum 3 years prior experience working as a Product Owner in Agile product development.
Skills and Knowledge
- MBA a plus
- Experience in one or more areas: Music industry, Insurance, Film/TV, Oil and Gas, Payments/FinTech, Business Intelligence, SaaS Enterprise software platform, Application Programming Interface (“API’s”) and/or Platform as a Service (“PaaS”)
- Strong Market knowledge or Technical background preferred
- An understanding of product management and Agile product development.
- A passion and empathy for the user and customer.
- Ability to identify issues and needs, recommend solutions for opportunities, and diligently pursue a plan.
- Ability to recognize changing needs adapt a plan when appropriate.
- Natural leadership instincts with a positive team building approach.
- Ability to successfully team with engineers and foster a positive, empowering environment.
- Attention to detail and excellent organization skills.
Compensation
Starting base salary: $130,990 - $170,155 per year. Exact compensation may vary based on skills, experience, and location. This job is eligible for bonus and/or commissions.
*To be considered for this position you must meet at least these basic qualifications
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT
City National Bank is an equal opportunity employer committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other basis protected by law.
ABOUT CITY NATIONAL
We start with a basic premise: Business is personal. Since day one we've always gone further than the competition to help our clients, colleagues and community flourish. City National Bank was founded in 1954 by entrepreneurs for entrepreneurs and that legacy of integrity, community and unparalleled client relationships continues to drive phenomenal growth today. City National is a subsidiary of Royal Bank of Canada, one of North America’s leading diversified financial services companies.
In order to be hired and work at City National Bank, you must be fully vaccinated against COVID-19.
