Sr. Product Manager, Customer Journey

| Greater LA Area

As the Product Manager responsible for the customer journey of Slickdeals members, you will be responsible for growing the size of every segment of Slickdeals’ customer journey. You will work to migrate shoppers from segments of lower value and engagement to segments of higher value. For shoppers, who seek conveniences and joy, Slickdeals is an online shopping community, that surfaces the best prices and products. You are responsible for helping community members get more value out of Slickdeals the more they engage. Through clustering analysis you will determine where and how to invest in the product. You will create a product roadmap that maximizes the output of your research, design, and engineering resources to benefit users and achieve growth goals. You determine what features we launch next and why. If you are a creative thinker who is obsessed with intuitive experiences that benefit humanity you will thrive here.


THE ROLE: 

  • Leverage our customer data platform to inform shopper segmentation and features we deploy to migrate shoppers to higher value segments.
  • Leverage our customer data platform to personalize deals and recommendations to improve revenue, relevance, and satisfaction.
  • Deploy product features that support Slickdeals’ core actions (setup moment, aha moment, habit moment).
  • Perform quantitative and qualitative analyses to inform the tactics we deploy to optimize the product for user activation.
  • Test and iterate on product hypotheses to increase the rate in which we convert new users to habitual users.
  • Care passionately about every step of each customer’s journey.
  • Pursue opportunities to personalize services for members.
  • Exude strong product sense, execution, and leadership skills.
  • Constantly evaluate how well products serve goals. Identify elements that contribute or detract. Find opportunities to better serve the goals.
  • Make clear strategic decisions that promote well-defined, timely product releases.
  • Communicate and get buy-off on those decisions with Product Managers, engineering teams, and other business stakeholders to ensure coordination and completion of responsible products.
  • Define roadmaps, plan execution of, and deliver innovative consumer products for Slickdeals.
  • Communicate product strategy across all levels of the organization.
  • Understand consumer behaviors and needs through research, internal and third-party analytics, and direct interactions with users.
  • Work closely with Design, Engineering, Content, Marketing, and Business Development teams to manage and ultimately release new or updated product features.
  • Ensure timely delivery of projects through proper planning, scheduling, leadership, and execution.
  • Analyze and act on business metrics and data to grow the business.
  • Be the central hub of communication and facilitate collaboration across all parts of the business related to a product.
  • Performs other duties as assigned.

 

THE CANDIDATE:

  • Ability to see signals in the noise of your quantitative and qualitative research.
  • Created products and features from scratch following a path of research, ideation, building, measuring, learning, and iterating.
  • Experience defining strategy and creating product roadmaps for new features, and communicating those decisions to stakeholders and business owners at all levels.
  • Ability to write clear and concise requirements and other documentation for initiatives both large and small.
  • Experience designing simple and intuitive user interfaces, with an ability to create examples through wireframes.
  • Familiarity with multivariate testing and analysis.
  • Great process and organizational skills, with strong attention to detail.
  • Ability to understand the technology behind products.
  • Excellent verbal and written business communication skills.
  • Proficiency in analytical thinking and problem solving.
  • Highly self-directed and self-motivated.
  • Demonstrated improvement on KPIs via product releases.


PREFERRED EXPERIENCE:

  • Experience growing the visitors, users, and registrations for a web site or mobile app is preferred.
  • Experience developing e-commerce products, technologies, and platforms is strongly desired.
  • Track record defining and delivering innovative software products.
  • Experience designing user interfaces and performing user research.
  • Excellent organizational and analytical skills with strong technical abilities.
  • Understanding of project management methodologies; Agile, Lean, Scrum.
  • Comfortable communicating technical concepts to technical and non-technical stakeholders.
  • Experience using project delivery software and ticketing systems such as JIRA.
  • Experience using insights, reporting, and analytics tools like Adobe Analytics, Google Analytics, Tableau, Lookback, and Hotjar.


Work Authorization
Candidates must be eligible to work in the United States.
Slickdeals is an Equal Opportunity Employer; employment is governed on the basis of merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender (including pregnancy, childbirth, or related medical conditions), national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability or any other protected status. Slickdeals will consider qualified applicants with criminal histories consistent with the "Ban the Box" legislation. We may access publicly available information as part of your application.

Slickdeals does not accept unsolicited resumes from agencies and is not responsible for related fees.

Read Full Job Description

Location

Hollywood, CA 90028

An Insider's view of Slickdeals

How do you collaborate with other teams in the company?

Powering the largest and most trusted deal-sharing community requires our teams to quickly and safely deliver software in real-time. To do this well, we leverage multi-site teams across LA and Vegas, that align around strategic objectives. Our goal is to avoid latent hierarchical decisions and empower our teams to make local necessary decisions.

Frank

Chief Technology Officer

What are Slickdeals Perks + Benefits

Culture
Volunteer in local community
Every year, we host an office-wide volunteer day to give back to our local communities. In 2019, we teamed up with TreePeople, and spent the day caring for the trees at Laurel Canyon Dog Park.
Partners with Nonprofits
Friends outside of work
Eat lunch together
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Team workouts
Slickdeals has a wellness program which includes in-office yoga, in-office fitness classes, self defense classes and massage.
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Flexible Work Schedule
Slickdeals provides employees with a flexible work schedule that includes flexible start and end times.
Remote Work Program
Our remote work program includes work from home on occasion, as needed.
Vacation & Time Off Benefits
Generous PTO
Slickdeals employees receive between 10 and 18 days per year of paid time off based on years of service.
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Winning.Team.Fun means we enjoy getting together outside of work, too. Events are scheduled by individual teams, and the office as a whole, during which we get together for some camaraderie and fun.
Stocked Kitchen
Some Meals Provided
Happy Hours
As part of our Winning.Team.Fun mentality, we also host happy hours from time to time.
Parking
We offer employees free parking or commuter assistance, when appropriate.
Pet Friendly
Slickdeals allows employees who have been with the company for a while to bring their (well-behaved) dog to work. It's a great way to have employees be more engaged in their environment.
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Slickdeals offers employees professional development opportunities like onsite training courses and the ability to attend job related conferences and seminars.
Tuition Reimbursement
Lunch and learns
Cross functional training encouraged
Promote from within
Online course subscriptions available
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