Sr. Ad Product Quality Analyst
Snap Inc. is a camera company. We believe that reinventing the camera represents our greatest opportunity to improve the way people live and communicate. Our products empower people to express themselves, live in the moment, learn about the world, and have fun together.
We’re looking for an Sr. Ad Product Quality Analyst to join Snap Inc! As a member of the Ad Product Quality team, you will be responsible for growing Snapchat’s advertising business by identifying opportunities to improve the quality of our current or future monetization product offerings. Working from our Los Angeles headquarters, serve as the voice of our customers by bringing product expertise and a specific understanding of the challenges our advertisers face to cross-functional partners across Engineering, Product, Sales, and Support teams.
What you’ll do:
Oversee operational support for a broad section of products and processes that power our ads platform
Leverage an expert-level understanding of our auction marketplace to provide deep-dive analysis that helps our largest partners succeed on our ads platform
Collaborate with Product and Engineering teams to build scalable solutions that measurably improve KPIs around advertiser adoption and activation
Derive quantitative and qualitative insights into ads products usage, systems stability, and the customer experience across a variety of touch-points and data sets
Collaborate with the Team Lead to coordinate the efforts of junior team members within your area of focus
Write technical product and process documentation, organize training sessions, and design workflows that prepare internal teams for new product rollouts
Diagnose and troubleshoot technical issues that prevent customers from succeeding on our ads platform
Maintain a backlog of software bugs and product improvements for prioritization with Product and Engineering teams
Produce trend analyses of common customer pain points coupled with actionable recommendations for addressing them
Partner with our Product Marketing and Sales teams to collect customer feedback and identify opportunities to improve our products
Educate and train cross-functional teams on best practices for campaign management and optimization, as well as operational readiness for new product or feature launches, ensuring that releases are high quality and low risk
Knowledge, Skills & Abilities:
Mastery of programmatic ad buying and auction marketplace dynamics; ability to draw inferences into how macro-level trends impact advertisers on a micro scale
Strong analytical skills, with demonstrable experience working with large data sets to solve business problems, and providing practical business insights via data visualization software (Looker, Tableau, etc.)
Proven project management skills; identifying problems areas, designing solutions, and driving them to completion
Demonstrated leadership experience in a team environment
Minimum Qualifications:
Bachelor’s Degree in Mathematics, Economics, Computer Science, Marketing, or related areas of study, or equivalent industry experience
3+ years work experience in digital advertising operations or analytics in a programmatic environment, with experience in campaign analysis and/or optimization
Preferred Qualifications:
Demonstrable experience using SQL to query large data sets
Proficient in use of G Suite software (Gmail, Google Docs, Google Sheets, etc.)
Excellent verbal and written communication skills, with high attention to detail
Strong familiarity with Javascript/HTML5/CSS3/Python
At Snap, we believe that having a team of diverse backgrounds and voices working together will enable us to create innovative products that improve the way people live and communicate. Snap is proud to be an equal opportunity employer, and committed to providing employment opportunities regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, pregnancy, childbirth and breastfeeding, age, sexual orientation, military or veteran status, or any other protected classification, in accordance with applicable federal, state, and local laws. EOE, including disability/vets. If you have a disability or special need that requires accommodation, please don’t be shy and contact us at [email protected].