Product managers at Fair enable a seamless experience between the digital systems and the physical roads on which our vehicles move. We stand at the intersection of our teams. We know who to gather and how to empower. We provide options with understood outcomes. We create consensus rather than wrest control. Success means momentum: a united team willing to measure, learn, and iteratively launch products for our customers.

As Senior Product Manager of Financial Services, you keep customers in their cars. We’re changing the way that customers shop, sign, and pay for a vehicle. Your role is at the heart of this innovation. You ensure that our customers have all the data they need to manage their accounts and that our internal teams have the data and tools to keep our customers happy.

You collaborate with product teams to improve customer experience. Your goal: keep our business—and customers—driving forward!

You report to the VP of Product in Santa Monica, CA.

Responsibilities:

• Manage and scale our billing, servicing and accounting platform to serve customers and internal teams; identify opportunities to leverage off-the-shelf software to expedite growth
• Partner with in-house experts on state-by-state requirements for taxes, fees, compliance, and servicing
• Work with our financial teams and our auditors to maintain accurate financial records
• Mobilize a diverse, matrixed team around OKRs and SLAs
• Interpret impact of releases alongside Analytics and Data Science
• Negotiate scope to deliver desirable outcomes within constraints
• Communicate with positivity and transparency

Required Qualifications:

• At least 3 years in a product role working with homegrown systems for billing and accounting (we don’t rely on Magento, Shopify, Celigo, or Boomi)
• Experience in FinTech with ERPs like NetSuite; general familiarity with Stripe
• Passion for gleaning insights through analytics tools like Looker and Amplitude
• Proficiency with SQL
• Familiarity with Agile and tools like Jira, Lucidchart, and Google Apps
• Specific examples of how you've supported a product life cycle. This includes: collecting feedback, drafting scope and acceptance criteria, rationalizing effort and timelines, and releasing iterative product improvements.

Our Benefits:

• An inclusive culture that values diversity and providing equal support and platform to all employees
• 100% coverage of medical, dental and vision benefits for employees AND their families
• Up to four months 100% paid parental leave
• 100% Remote work optional (up to you!)
• Remote work stipend and paid-for office supplies
• Unlimited vacation
• 401(k) (non-matched)
• Stock options
• Paid-for LinkedIn and other learning programs
• Employee referral bonus

It's Fair's policy to provide equal opportunity in employment to all employees and applicants for employment. No person will be discriminated against in employment because of race, color, religion, gender, gender expression, gender identity, sex, medical condition (as defined by California law and which includes pregnancy or childbirth), national origin, age, physical or mental disability, political activity or affiliation, ancestry, marital status, protected veteran status, citizenship status, sexual orientation, genetic information, taking or requesting statutorily protected leave, or any other legally protected status where there is no bona fide occupational qualification or legitimate business reason for the differing treatment. In addition, Fair prohibits harassment on any of the bases listed above or any other characteristics protected under federal, state or local laws.