At Convoso, we’re constantly, vigilantly looking for ways to reshape the future of lead generation contact centers. Our mission is to revolutionize the call center industry by empowering agents to convert leads faster. That’s where you come in.  We’re seeking a Senior Product Manager to help our engineering team make our product vision and strategy a reality. 

Stepping into this very challenging role will mean stepping into a dynamic environment. There’ll be a steep learning curve, but we believe the future belongs to those who build it. Therefore, success for you would mean reaching your full potential in a short period of time, while doing whatever it takes to get up to speed. Success would mean having a strong ability to manage multiple projects with competing deadlines. 

Who We Are:

Convoso is a provider of omnichannel contact center software which dramatically increases customers' contact and lead conversion rates. We back the power of our advanced dialer with the human touch of a dedicated product expert. This invaluable combination delivers higher conversions with less outreach.

Requirements:

• Bachelor’s degree or equivalent practical experience.
• 3+ years of product management experience defining, building, and shipping modern B2B SaaS software solutions ideally in a startup environment.
• Strong communication skills (verbal and written) – must be able to communicate at a business and technical level with internal teams, customers, partners and executives.
• Deep understanding and experience with agile development methodologies, including scrum and kanban.
• Familiarity with project manage systems such as Jira and Confluence and key product management building blocks such as personas, competitive analysis, and MVP. 
• Strong customer focus with a track record of successful customer interactions.
• Ability to build relationships and influence others without authority at all levels of the organization.
• An eye for UX design and the ability to communicate clear requirements and user needs.
• A passion for resourceful and creative problem-solving.
• Proven ability to engage with engineers, designers, and company leaders in a constructive and collaborative relationship.

 What You Will Do:

• Translate business requirements into user stories by providing relevant context and expected results to ensure engineering has a complete understanding of what to build.
• Manage queues for new requests, enhancements, and bug fixes balancing fixes vs features to optimize revenue growth and customer satisfaction.
• Support sales, marketing, and customer success teams by communicating product updates and conducting product enablement.
• Collect, analyze, document, and prioritize requirements based on market research and customer feedback.
• Collaborate with engineering to deliver estimated timelines for projects and releases, and communicate meaningful updates as projects move through the development process.
• Assist the overall product team in implementing methodologies, tools, and systems that provide visibility and increase efficiencies and productivity of the entire software development lifecycle (SDLC).
• Deliver regular reports to the product leadership team regarding project updates including change in scope, blockers, and time changes backed by data and key metrics.
• Build medium fidelity wire-frames and mock-ups collaborating with the UI team to visualize product updates that affect the user experience.
• Collaborate with product owners and engineering teams to adjust scope based upon technical viability and work effort.
• Drive the software development processes fulfilling product roadmap requirements while increasing release predictability and consistency.

Who You Are:

• Dependable -- more reliable than spontaneous
• People-oriented -- enjoys interacting with people and working on group projects
• Adaptable/flexible -- enjoy doing work that requires frequent shifts in direction
• Detail-oriented -- would rather focus on the details of work than the bigger picture
• Achievement-oriented -- enjoys taking on challenges, even if they might fail
• Autonomous/Independent -- enjoys working with little direction
• Innovative -- prefers working in unconventional ways or on tasks that require creativity
• High-stress tolerance -- thrives in a high-pressure environment and wearing multiple hats

Work Perks Worth the Hype:

• Competitive compensation package 
• Medical, dental, and vision insurance 
• 401 (k) employer match program 
• Gym membership reimbursement 
• A team of highly experienced colleagues 
• Casual office environment
• Fully stocked kitchen (vegetarian-friendly) 
• Catered family lunches together (Every Friday)
• Your birthday off