Senior Product Manager

| Greater LA Area
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WELL is a patient communication infrastructure for healthcare. We enable enterprise health systems, private practices, and vendors to conduct seamless conversations with patients across multiple channels — including texting, email, telephone, and live chat. 

With WELL, patients receive all of their healthcare communication from one trusted source — their provider. The platform empowers service representatives to converse with patients in real time, ensuring patients feel heard while driving staff efficiency and increased revenue.

Founded in 2015, WELL is based in Santa Barbara, California and is the highest rated patient engagement software on G2. WELL serves many of the country’s leading health systems and more than 20 million patients. 

WELL is proud to have been named one of the 2020 Central Coast Best Places to Work by the Pacific Coast Business Times and one of the 2020 Best Places to Work in Healthcare by Modern Healthcare. To learn more about WELL, please visit our LinkedIn.

SUMMARY

WELL is looking for an innovative Senior Product Manager to join our fast-paced Product team. You will work directly alongside a team of other product managers and designers. You will be primarily focused on owning one or more key roadmap feature sets which directly impact the patient experience and communication with their healthcare provider. You’ll be responsible for the product process, including market research, user research, and development of wireframes and product specifications. You’ll work closely with Engineering, Marketing, and Sales to ensure that the product is delivered successfully to market, including activities around pricing, positioning, and other go-to-market requirements.

This role follows a structured 30-60-90 day onboarding process, encompassing Learning, Engagement and Quick Wins, and Action and Ownership, to ensure all new team members have the training and context to drive great results for the team.

You are excited about WELL’s vision. You are passionate about improving patients’ lives and their experience with their healthcare providers. You are excited about building a product that disrupts the multi-trillion dollar healthcare industry, accelerating our growth, and creating the modern healthcare communication platform. 

RESPONSIBILITIES

  • Support the product life cycle from strategic planning to tactical activities.
  • Work directly with customers to develop a deep understanding of customer needs and end user workflows, and create innovative solutions that improve the user experience for patients and staff.
  • Build a deep knowledge of our market, customers, and competitors.
  • Specify requirements for current and future products, utilizing market research and competitive analysis data, supported by input from customers, prospective customers, and industry experts.
  • Assist in developing and implementing the go-to-market plan for existing and new products, working with all departments to execute and measure results.
  • Manage and prioritize a product roadmap in collaboration with internal teams and present regular updates on the validation and execution of each component of the roadmap.
  • Facilitate the development and implementation of product/pricing strategies and tactical plans for assigned products ensuring that customer and partner needs are being met.
  • Work with our business development leadership to develop and execute a partner and integration strategy.

REQUIREMENTS

  • Bachelor's degree (or equivalent experience) in technical field
  • Healthcare experience (Vendor or Payor side, including EHR, Provider, Physician, Payor, EPIC, Cerner, Ambulatory/Acute Care and other experience)
  • 4+ years of Product Management experience in Enterprise SaaS software or equivalent
  • Experience creating market research, go-to-market strategy recommendations, and competitive analysis
  • Experience working directly with Enterprise SaaS sales teams
  • Experience in developing user stories and Product Requirements Documents in an Agile environment
  • Creative, energetic, and conscientious with strong problem solving skills
  • Excellent written and verbal communication skills
  • Must be able to travel up to 20% when travel resumes

LOCATION

WELL is headquartered in Santa Barbara, CA and has a satellite office in Orange County, CA. Today, all WELL positions are remote, and we are looking forward to when our company returns to in-office work. We are open to candidates that are looking for a permanently remote role depending on their level of experience. Historically, remote team members visit the Santa Barbara office regularly, and we’ve found that works best when they are on the West Coast, specifically in Southern California.

PERKS AND BENEFITS

Fantastic remote company culture – frequent Zoom company events (Lunch & Learns, trivia, yoga, cooking classes, book clubs, etc.) and daily fun brought to you by many creative Slack channels.

Workplace groups – company committees available for all to join (Diversity & Inclusion and Workplace Engagement).

Learning and development – frequent events and tools available to help our employees #PursueGrowth.

Career mobility – we promote from within and have opportunities for employees to transfer between teams. 

Santa Barbara office perks: dog-friendly office, healthy (and unhealthy snacks), Kombucha on tap, light-filled space, Sonos workplace, ergonomic desk setup, and the occasional taco truck.

MacBook Pro provided

Unlimited vacation/PTO and a flexible work schedule 

Generous equity package

Full health benefits – medical/dental/vision

 

 

WELL Health Inc. is an Equal Opportunity Employer and is committed to fair and equitable hiring practices. All hiring decisions at WELL are based on strategic business needs, job requirements and individual qualifications. All candidates are considered without regard to race, color, religion, gender, sexuality, national origin, age, disability, genetics or any other protected status. 

WELL is dedicated to creating an inclusive and diverse workplace, where everyone feels safe to be themselves and express their thoughts and opinions. WELL is committed to providing employees with a work environment free of discrimination and harassment; WELL will not tolerate discrimination or harassment of any kind.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavascriptLanguages
    • ReactLibraries
    • ReduxLibraries
    • Node.jsFrameworks
    • MongoDBDatabases
    • PostgreSQLDatabases
    • RedisDatabases
    • AsanaManagement
    • JIRAManagement
    • TrelloManagement
    • WordpressCMS
    • PardotCMS
    • Adobe CMS
    • Google AnalyticsCMS
    • Google AdsCMS
    • SalesforceCRM
    • MailChimpEmail
    • ZoominfoLead Gen

Location

Located in the heart of downtown Santa Barbara, just a 10 minute walk from the beach, and moments away from top eating and drinking establishments!

An Insider's view of Well Health, Inc.

What’s the vibe like in the office?

The WELL team is a group of lively, driven and hardworking individuals. There is always music playing and dogs hanging- making it truly enjoyable to come into the office. The environment is very collaborative and exciting. I feel valued and challenged every day- the 4pm beer from the office keg is always well deserved! 10/10 would recommend WELL!

Jess

Inside Sales Rep

What kinds of technical challenges do you and your team face?

As an integration engineer, I am exposed to working with different EHRs. Records kept by different facilities need to be interchangeable; the file formats and structure need to be consistent enough that they can be read by our software. I am always thrilled to use our tools in innovative ways to overcome the challenges of our healthcare IT industry

Stephanie

Integration Engineer

What makes someone successful on your team?

WELL’s Business Development Team is the foundation of our sales engine and secret sauce to the company’s incredible growth over the past few years. The most successful reps are hungry and creative. They exceed pipeline targets, crush activity metrics, and most importantly - elevate the team around them.

Tom

Business Development Manager

What is your vision for the company?

The average American spends more than $10K a year on healthcare, but customer service in medicine is rated the third-worst of any industry. We’re going to change that, giving patients delightful experiences, freeing the industry from clunky, obsolete communication practices, and making healthcare easier and more accessible—for everyone.

Guillaume

CEO

How does the company support your career growth?

WELL gives me opportunities that I wouldn't otherwise get at a larger company. These opportunities are usually ones I have done before and WELL let's me rise to the occasion and figure it out. I can't recommend WELL enough if you would like to accelerate your career growth.

Erin Clayton

Data Engineer

What are Well Health, Inc. Perks + Benefits

Well Health, Inc. Benefits Overview

Full Health Benefits (Medical/Dental/Vision)
Generous equity package
Unlimited Vacation / PTO
Located in the heart of downtown Santa Barbara
Monthly commuter stipend
Fantastic company culture
Frequent happy hours and events
Stocked kitchen
Ergonomic desk setup
Dog friendly office

Culture
Volunteer in local community
Friends outside of work
Eat lunch together
Intracompany committees
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Happy Hours
Pet Friendly
Relocation Assistance
Professional Development Benefits
Lunch and learns
Lunch and learns are hosted once per month! Specialists are brought in to discuss diversity, wellness leadership and a variety of other topics.
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