Senior Product Manager

| Santa Monica
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The Key Team is inventing and implementing pioneering initiatives for Amazon deliveries and services. We are laser focused on enhancing customer experience through next generation technologies, and are seeking exceptional, entrepreneurial Senior Product Manager to help drive this mission.

As a Senior Product Manager working on Key by Amazon, you will help build a product roadmap and a coherent customer experience across an array of products that will revolutionize how people manage access to different places in their life. You will work closely with software and hardware engineering teams, program managers, user experience designers, marketing managers, and with internal product stakeholders across the company (e.g., Smart Home, Alexa, AWS, etc.) and our external network of strategic partners. This role is a great fit for someone who thrives in a dynamic environment, and who is sensitive to the diverse perspectives of stakeholders and works with them to resolve differences. We’re looking for customer experience-minded entrepreneurs who are passionate about innovating on behalf of customers, demonstrate a high degree of product ownership, and want to have fun while making history.

 

It is still Day 1 at Amazon, and we need a creative problem-solver with exceptional judgment and the ability to deliver business results under ambiguous circumstances and tight timelines. The ideal candidate has a passion for smart home combined with an established track record delivering break-out consumer software experiences.

Responsibilities

  • Define the long term strategy and vision for access management, leveraging new technologies to deliver features to our customers
  • Work with technical and non-technical stakeholders to understand and improve product capabilities.
  • Analyze customer feedback and usage metrics to identify key pain points.
  • Build innovative concepts and successfully champion them through senior management and other teams.
  • Drive requirement definition, customer experience design, product roadmap and prioritization
  • Define and own the business metrics and KPIs for our products and services
  • Partner across the Ring organization and the Amazon ecosystem to understand their customer needs and influence adoption of new services
  • Analyze the business opportunity to externalize more of our services to 3rd-party partners

Basic Qualifications

  • Bachelor’s degree in Business, Science, Engineering, or Technology
  • 6+ years of product management experience
  • Experience leading cross-functional and cross-company teams to deliver products and projects on tight deadlines
  • Experience working and shipping customer-facing as well as infrastructure software products
  • Experience coordinating complex product development cycles and software development schedules

Preferred Qualifications

  • MBA or Master’s degree
  • Passion for creating innovative solutions for consumers
  • Experience delivering consumer software products and services in a high growth environment
  • Ideal candidate should have consumer electronics product knowledge with emphasis on communication devices using industry standard protocols such as Bluetooth, Wi-Fi, ZigBee, etc.
  • Strong verbal and written communication skills with demonstrated experience engaging and influencing senior executives
  • Strong analytical and quantitative skills with the ability to use data

About Ring

Since its founding in 2013, Ring has been on a mission to make neighborhoods safer. From the video doorbell, to Ring Alarm, which was named #1 in Customer Satisfaction for DIY Home Security Systems by J.D. Power, Ring’s smart home security product line, as well as the Neighbors app, offer users affordable whole-home and neighborhood security. At Ring, we are committed to making home and neighborhood security accessible and effective for everyone -- while working hard to bring communities together. Ring is an Amazon company. For more information, visit www.ring.com. With Ring, you’re always home.

Ring LLC is proud to be an equal opportunity employer and provides equal employment opportunities (EEO) to all employees and applicants with our regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Ring Inc. complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.

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Location

1523 26th Street , Santa Monica, CA 90404

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