Senior Product Manager, Trust & Safety

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Tinder brings people together. With tens of millions of users and a presence in every country on earth, our reach is expansive—and rapidly growing. Your work here can change the world. 

About the role 

The Tinder Trust & Safety pod is on a mission to make Tinder the safest way to meet new people. We are looking for an experienced, Senior Product Manager to join this team. This person will be a cross-functional leader, working with design and engineering to build and enhance features and tools, and collaborating closely with other departments such as Community Operations, Legal/Policy, Marketing, PR, and Communications to make every initiative a success. The ideal candidate will demonstrate analytical proficiency and rigor, deep customer empathy, product intuition, excellent interpersonal skills, and a passion for protecting people from harm.

What You’ll Do:

  • Work with partners to identify and prioritize threats and risks to our members’ safety, and leverage in-app product solutions, back-end systems, and processes to effectively reduce prevalence and harm
  • Develop expertise in the areas of content safety and account integrity, and the burgeoning technologies undergirding the efforts to improve and maintain them - including intelligence and signal development, machine learning, continuous authentication, checkpoints and challenges, etc.
  • Work with pod, pillar, and company leadership to define the Trust & Safety product roadmap, develop metrics that inform the success of safety efforts, and drive cross-functional efforts to achieve success across product, design, engineering, policy, community operations, and PR/Comms
  • Develop robust workflows for cross-team collaboration that help us manage large-scale product improvement projects to improve community safety

What You’ll Need:

  • 5+ years of consumer product management (or similar) experience. Familiarity with privacy and data security issues a big plus.
  • 1+ year in Trust and Safety
  • 1+ years of experience with SQL
  • Experience analyzing, prioritizing, and optimizing to grow KPIs with minimal historical context
  • Ability to be scrappy and navigate ambiguity with curiosity and zeal in a fast-paced environment
  • Excellent communication skills

About The Team

  • The Trust & Safety pod is a passionate, mission-driven, cross-functional team comprised of PMs, Designers, Engineers, Analysts, Data Scientists, Policy experts, and Customer Experience specialists. 

Team Challenges

  • Trust & Safety work often requires fast-paced decision-making based on partial information and ambiguous metrics, coordination and prioritization across disparate parts of the broader organization, and an ability to balance trade-offs between proactive preventative efforts and reactive response to adverse circumstances, with a relentless focus on producing the best possible outcomes for our members. A PM on this team needs to be comfortable with ambiguity, flexible in their thinking, and great at maintaining interpersonal relationships under stressful circumstances.

As part of our team, you’ll enjoy:

  • The hustle of a startup with the impact of a global business
  • Tremendous opportunity to solve some of the industry’s most exciting problems
  • Working with an extraordinary team of smart, creative, fun and highly motivated people
  • Comprehensive health coverage, competitive salary, 401(k) match and meaningful equity
  • Unlimited vacation and flexible working hours
  • Daily catered lunches, endless supply of refreshments, basketball court, fitness classes and social events
  • Modern, uplifting work environment in an ideal location


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Location

Tinder has offices in Los Angeles, San Francisco, and Palo Alto.

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